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Richardson and Starling Reviews

4.9 Rating 550 Reviews

98 %

of reviewers recommend Richardson and Starling

Company Reviews

4.9

Based on 550 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 7th December 2023

Richardson and Starling 5 star review on 27th June 2023

Richardson and Starling 5 star review on 28th April 2023

Richardson and Starling 5 star review on 7th September 2022

Richardson and Starling 5 star review on 12th August 2022

Richardson and Starling 5 star review on 28th April 2022

Richardson and Starling 5 star review on 6th April 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quote was competitive and fast, they were very flexible about changing initial work date owing to unexpected event my end. The team were excellent, prepared house well to prevent dust and damage, work was carried our promptly and professionally and house tidied up afterwards. Very pleased overall and would use again.”

Posted 1 year ago

Thank you for the review Matt. We appreciate you taking the time to leave feedback on your experience with Richardson & Starling and it's great to hear you were happy with the job carried out. We look forward to working with you in the future.

Posted 1 year ago

“I am very happy with the work carried out from the Aberdeen branch by Davie and Kostas. I was given the date of commencing the work, and estimate of time it would take. Very accurate. I am very happy with the quality of the work, and they cleaned up after also.”

Posted 1 year ago

Thanks for the review Susan. We're pleased to hear you are happy with the job Davie and Kostas carried out and we'll pass on your comments to them. We look forward to working with you in the future.

Posted 1 year ago

“All work completed quickly and professionally.”

Posted 1 year ago

Thank you for reviewing your experience with Richardson & Starling, we appreciate you taking the time to leave us feedback and look forward to working with you in the future.

Posted 1 year ago

“Very happy with the work Darren and Stevie carried out at my property today. They were professional, efficient and super helpful, completed the works with great skill and attention to detail, Would highly recommend”

Posted 1 year ago

Thanks for your review, we're glad to hear that you're happy with the job Darren and Stevie carried out and we'll pass on your comments to them.

Posted 1 year ago

“R&S carried out the work on the rising damp in my house efficiently and took care re containing all the dust .They we’re good at cleaning up.I found Sonny was very helpful in explaining what / when was happening each of the 4 days.I would definitely recommend this company.”

Posted 1 year ago

Thanks for the review Dorothy. It's great to hear you were happy with the job Sonny did and that he was able to talk you through what was happening, we'll pass on your comments to him and look forward to working with you in the future.

Posted 1 year ago

“Great service from Chris. Thank you.”

Posted 1 year ago

Thank you for your review. It's great to hear you are happy with the job that Chris carried out, we'll pass on your comments to him and look forward to working with you in the future.

Posted 1 year ago

“Efficient and excellent customer service. Good communication throughout. Personally experienced company to be highly professional - indicative of their longevity in this area of work.”

Posted 1 year ago

Thanks for taking the time to leave us a review. We really appreciate it and look forward to working with you in the future.

Posted 1 year ago

“Darren carried work out on my bathroom, he was very nice and kind, very considerate of kids also, I’m very happy and would highly recommend”

Posted 1 year ago

Thanks for your review Carly, it's great to hear you were happy with the job Darren carried out and we look forward to working with you in the future.

Posted 1 year ago

“Very happy, couldn’t have been any nicer! Great job.”

Posted 1 year ago

Thanks for your review Carly, it's great to hear you were happy with the job Darren carried out and we look forward to working with you in the future.

Posted 1 year ago

“first class job from start to finish, would definitely recommend.”

Posted 1 year ago

Thanks for taking the time to leave us a review, James. We really appreciate it and look forward to working with you in the future.

Posted 1 year ago

“Kevin L and Jason U carried out work on our property on Thursday 6th October and from start to finish they did a first class job. They were friendly, professional and tidy throughout the whole process and we would not hesitate to use this company again. Highly recommended in all aspects. Thank you again.”

Posted 1 year ago

Thank you for your review. It's great to hear you were happy with the job Kevin and Jason carried out and we'll pass on your comments to them! We look forward to working with you in the future.

Posted 1 year ago

“Evan was on time fantastic job very clean would highly recommend Richardson and starting.”

Posted 1 year ago

Thank you for taking the time to review your experience with us. It's great to hear you were happy with the job Evan did, we'll pass on your comments to him and look forward to working with you in the future.

Posted 1 year ago

“Hi. Five stars from me. Came exactly on time and delivered first-class advice-which meant them not getting any business! Very refreshing and honest approach and restores faith and tradesmen!”

Posted 1 year ago

Thank you for the review, we're glad to hear you were happy with the advice the team was able to offer. We look forward to working with you in the future.

Posted 1 year ago

“Unfortunately, not the best experience from the R & S Glasgow office. Work commenced on the 6th July to remedy rising damp in a large area of my property. Communication was extremely poor, unless prompted by email/numerous phone calls. Areas of plasterwork had to be redone following inspection, due to poor standard and the removal of and covering of an air vent . Calls had to be made to remove debris from property following works. Entire property covered in dust, which is still an ongoing issue. It's now mid September and still awaiting works to commence on 2 areas that were missed from the original schedule of works in July, despite having paid 95% of invoice, these works still remain outstanding. These are in areas that have been freshly decorated, new flooring laid and furniture reinstated. Not quite sure the company quite appreciates the disruption this type of work entails as the dust infiltrates the entire property. To have this go on for so long has been exasperating and extremely stressful. Very poor show.”

Posted 1 year ago

Good afternoon Mr Gallacher, we apologise that you feel our work does not meet with your expectation, we have tried to contact you to resolve the matter, could you please make contact with our contracts team who will be happy to work with you to complete the repairs.

Posted 1 year ago

“Our work was carried out by Craig, who well merits a 5 star rating. From a first contact phone call through to completion everything was good . We will use them if we have another problem, and we have no hesitation in recommending them.”

Posted 1 year ago

Thank you for your review David. It's great to hear you are happy with the job that Craig carried out, we'll pass on your comments to him and look forward to working with you in the future.

Posted 1 year ago

“An excellent job from start to finish. Great service from Melvin work started promptly on the agreed date. The technicians were polite and worked really hard to make sure that the job was carried out very efficiently thanks particularly to the efforts of Stewart Michael and Lewis. Site was tidied up and left clean every night. Finally the plasterer who really put the finishing touch to the work. All coordinated by Daren and involved three different contractors. Thank you all a really good job. Price , quite high but was of high quality and hassle free, worth it absolutely. Thanks all who were involved.”

Richardson and Starling 5 star review on 7th September 2022

Posted 1 year ago

Thank you for taking the time to review your experience with us. It's great to hear that you are happy with the job the team carried out. We look forward to working with you in the future.

Posted 1 year ago

“Major issues with wet rot, Richardson and Starling were great from start to finish. The joiners Richard and Malkie were fantastic, very professional, polite and accommodating. I had other tradesmen coming in for other works and they worked around them to make things easier, I am so grateful for their time and patience during a difficult time. Excellent job done and would highly recommend.”

Posted 1 year ago

Thanks for taking the time to leave us a review Jenny, we're pleased to hear you are happy with the job Richard and Malkie did and we'll pass on your comments to them.

Posted 1 year ago

“Phoned the Kirkcaldy branch with an urgent survey request. The staff were incredibly helpful and arranged a survey very quickly. Jack came out to do the survey and was really helpful and informative. We ended up not getting the work done at this stage as we needed to wait but would highly recommend this company.”

Posted 1 year ago

Thanks for your review Gail, we really appreciate you taking the time to leave us feedback. It's great to hear you're happy with the survey carried out by Jack and we'll pass on your comments to him. We look forward to working with you in the future.

Posted 1 year ago

“I have had a lot of work done due to dampness the guys that were doing the work have done an excellent job they explained everything all the way through if we had any questions they were more than helpful very pleasant guys from the Ayr branch there names were David Armstrong plasterer and josh Jones apprentice plasterer thank you so much David and josh”

Posted 1 year ago

Thanks for your review Joan, we're glad to hear David and Josh were able to help and we'll pass on your feedback to them. We look forward to working with you in the future.

Posted 1 year ago

“I had my bathroom floor replaced by Stevie James from Richardson and Starling today 17th August 2022, this staff member was extremely professional, explained exactly what he was doing and why, very polite and pleasant manner, probably one of the nicest workers I have ever dealt with, I have a disabled daughter and he took on board keeping the job as un-intrusive with minimal disturbance as my daughter is Autistic. Mr James got on with the job and done a very good job of recovering a very old floor in order for a council bathroom refit due tomorrow. I was very impressed with the level of professionalism, kindness and tidiness of the job undertaken. Mr James went above and beyond by removing some bath tidy items that appeared to be stuck to the tiling by locating where they were screwed on and removing them for me, he also left absolutely no mess whatsoever on completion of his work. I am rating Stevie James a 5 star rating due to all of the above as I am 100% satisfied with the work carried out to a very high standard. I would highly recommend Richardson and Starling to anyone looking for complete professionalism.”

Posted 1 year ago

Dear Connie, Thank you for your review! We're glad to hear you were happy with the service from our team and look forward to working with you in the future. It's great to hear you're happy with the job carried out by Stevie and we'll pass on your comments to him.

Posted 1 year ago

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Richardson and Starling is rated 4.9 based on 550 reviews