Richardson and Starling Reviews

4.9 Rating 550 Reviews
98 %
of reviewers recommend Richardson and Starling
4.9
Based on 550 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
96%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Richardson and Starling Reviews

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 7th December 2023
David A
Richardson and Starling 5 star review on 27th June 2023
Anonymous
Richardson and Starling 5 star review on 28th April 2023
Anonymous
Richardson and Starling 5 star review on 7th September 2022
Anonymous
Richardson and Starling 5 star review on 12th August 2022
Matthew B
Richardson and Starling 5 star review on 28th April 2022
M Y
Richardson and Starling 5 star review on 6th April 2022
Mrs Rita J
5
Anonymous
Anonymous  // 01/01/2019
This company was recommended by our solicitor during purchase. They identified penetrating damp against the south wall of a granite property. The work done was very professional, and the technicians Kostas and Callum identified further potential problems which the company also fixed. The quality of the workmanship was excellent, but perhaps due to the season there were difficulties with the timings. They were delayed on a previous job, and our job then took longer likely inconveniencing the next clients. There was also a lack of communication between the various "teams" (subcontractors) such that there was a bit of a mess for us to clean up at the end, and to cart away. We were told that some work had to await a specialist plumber or electrical subcontractor, who when arrived, felt that the joiners could have done the work. That may have added to the cost. It is a high cost service and I guess for that reason I hold them to a higher standard.
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Posted 8 months ago
Thank you for your feedback, we are sorry that the works didn’t go exactly to plan, scheduling can sometimes be disrupted when further work is identified. It’s good to hear that you found the standard of work to be excellent. Thanks again for your feedback.
Posted 8 months ago
Graeme and Willie did a great job in treating our damp problem in Larkhall New Parish Church. The organisation from start to finish was first class. Daryn the Supervisor and the contracts Team made sure that the work was done to a high standard. I would recommend Richardson & Starling to any church who have a Rot or Damp problem
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Posted 9 months ago
Dear Graham, Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Graeme, Willie and Daryn will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!
Posted 9 months ago
Polite and efficient work leaving everything exactly as found.
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Posted 9 months ago
Thank you for taking the time and reviewing your experience with Richardson & Starling.
Posted 9 months ago
We had a tenanted commercial property in Dundee which had a room affected by damp. Firstly their surveyor attended to assess the extent of the problem and then provided us with a detailed report of his findings. We needed a very quick turnaround as our tenant wasn't able to use the room for part of her business. The team from Richard & Starling were very accommodating and got the works completed with no disruption to the occupying tenant. Thank you very much for excellent service!
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Posted 9 months ago
Thank you for the 5-star review. We appreciate you taking the time to review your experience with Richardson & Starling.
Posted 9 months ago
Excellent service. Kev and kris arrived on time . Completed the works as they said they would , and to a timescale . They were efficient and cleaned up afterwards. Would recommend. Thank you lads.
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Posted 9 months ago
Thank you for the review Lynne. It's great to hear you are happy with the job carried out by Kev and Kris and we'll pass on your comments to them.
Posted 9 months ago
First class service. Arrived on time, excellent job carried out and left the area in a neat, clean condition. Would definitely recommend them.
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Posted 9 months ago
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!
Posted 9 months ago
Paul taylor our technician/ plasterer .Great job ,high quality finish , no mess Clean up after himself. Dumfries Branch customers Mr and Mrs S Rome Laurieknowe Dumfries
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Posted 9 months ago
Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Paul will be thrilled to hear that they earned yet another positive review for the company! Much appreciated
Posted 9 months ago
We had worked carried out on Thursday 22nd and Friday 23rd . Both men were very efficient . John the plasterer was here Monday and today . He was also very good and made sure everything was tidy before he left .
Richardson and Starling 5 star review on 27th June 2023
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Posted 9 months ago
Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that John will be thrilled to hear that he earned yet another positive review for the company!
Posted 9 months ago
We have been most impressed by the Aberdeen branch of Richardson and Starling, including Steven who carried out the survey and explained everything to us, Sarah in the office who made the arrangements and kept us fully informed and Davey and Kostos who carried out the work professionally and efficiently. Thank you.
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Posted 10 months ago
Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Steven, Sarah, Davey and Kostos will be thrilled to hear that they earned yet another positive review for the company! Much appreciated
Posted 10 months ago
The work was very efficiently and quickly carried out
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Posted 10 months ago
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!
Posted 10 months ago
I would highly recommend Richardson and starling, I am delighted with the every aspect of the service. From the initial survey undertaken by Melvin, I felt I was getting honest professional advice. Darren who undertook the work was prompt, polite and excellent at his job. He was very patient with all my silly questions, and extremely knowledgeable about the issue and the remediation required.
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Posted 10 months ago
Thank you for the review Karin. It's great to hear you are happy with the job carried out by Melvin and Darren and we'll pass on your comments to him
Posted 10 months ago
The guys very professional from start to finish. The mess was minimal. Turned up on time and delivered a first class job.
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Posted 10 months ago
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!
Posted 10 months ago
Getting flat roof replaced, I warned Richardson & Starling that I would probably need woodworm treatment. This was apparent when the old roof was removed. R&S managed to get a surveyor out within a couple of hours in the early afternoon and he confirmed treatment was needed. As the roofers needed to get on with the job, time was critical. R&S sent me a quote by email later in the afternoon, and when I accepted they arranged for an operative to do the job the next morning, fitting in the treatment with the roofers' activities. Wonderful service from R&S (Sarah (office), Steven (surveyor) and Neil (operative). I cannot reccomend them too highly.
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Posted 10 months ago
Dear K Dietz, Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Sarah, Steven and Neil will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!
Posted 10 months ago
We had Evan from the Dumfries branch help resolve our issue with woodworm and replace a rafter . We couldn't be happier with the work that was carried out. Evan worked efficiently with no mess and minimum disruption from when he arrived until he finished. He was polite and professional and kept us updated on how things were progressing. Sharing photos of the completed job was really helpful. Would certainly recommend Richardson & Starling.
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Posted 10 months ago
Thank you for your positive review, Michael, we appreciate you taking the time to leave feedback on your experience with us. We'll pass on your comments to Evan.
Posted 10 months ago
Doing our damp-proofing work was always going to be a messy job, but the staff were very well organised and kept mess to a minimum - much less than I'd feared.
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Posted 10 months ago
Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!
Posted 10 months ago
Quick, easy and efficient. Very pleasant to talk to.
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Posted 11 months ago
Thank you for the 5-star review. We appreciate you taking the time to review your experience with Richardson & Starling.
Posted 11 months ago
The staff were all polite and helpful in planning and undertaking the work for me. On the day Mark, Deacen, Craig and Chris prepared and undertook the work with care and attention.
Richardson and Starling 5 star review on 28th April 2023
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Posted 11 months ago
Thank you for the review. We'll pass on your comments to Mark, Deacen, Craig and Chris and look forward to working with you in the future.
Posted 11 months ago
Everyone was very helpful. They attended when they said they would and explained what needed to be done. it was all confirmed by email quickly. The work was carried out efficiently. The men found a leak I did not know was there and took photos for me. I highly recommend Richardson & Starling.
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Posted 11 months ago
Thank you for the 5-star review. We appreciate you taking the time to review your experience with Richardson & Starling.
Posted 11 months ago
I’ve was very impressed by the work undertaken by the Glasgow branch of Richardson and Starling. The surveyor, Roddy, clearly outlined the work to be done, which was effectively undertaken by the technical team. If required, I would not hesitate to seek their help for any future work.
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Posted 11 months ago
Thanks for the review Neil and your positive comments about Roddy, we'll pass these on to them. We look forward to working with you in the future.
Posted 11 months ago
Mr Niven came and told me what needed to be done. He emailed it that afternoon. The office was efficient in fixing a time for the work. Murdo and Michael came and found that a roof repair had not been done properly by another company. They took a video and told me about it. That was so helpful as I would not have known. They completed their work. I found everyone helpful pleasant and efficient.
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Posted 1 year ago
Thank you for the review, we appreciate you taking the time to give feedback on your experience with us. We'll pass on your comments to Mr Niven, Murdo and Michael.
Posted 1 year ago
Richardson and Starling is rated 4.9 based on 550 reviews