Rhino Aluminium Ltd Reviews

Name: Rhino Aluminium Ltd
Rating: 4.78

4.8 Rating 157 Reviews

97 %

of reviewers recommend Rhino Aluminium Ltd

4.8

Based on 157 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Rhino Aluminium Ltd:

Rhino Aluminium Ltd are manufacturers of Aluminium Bi-folding Doors and Aluminium Windows. We have been in the trade for 20 years and are proud of what we do.

We are a 3 generation family business based in the South East of the United Kingdom with our focus firmly fixed on quality, professionalism and value for money.

Established in 2012 the directors of Rhino Aluminium identified the lack of Aluminium fabricators in the industry that were able to deliver a great product coupled with a good level of customer service.

The directors of Rhino Aluminium – Andrew & Paul – both come from completely separate business backgrounds and bring a mixture of skills and expertise to the business from their involvement and experience within these professional sectors of industry.

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Phone:

01843446679

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Rhino Aluminium Ltd 5 star review on 9th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service would recommend, really happy with doors and windows we purchased. Many thanks!”

Helpful Report

Posted 3 years ago

“Should have realised it was my fault from a company which lacks integrity: I see the test of a business’s approach to complaints as a gauge of how confident I would be to use a company, if things do go wrong I would hope they take responsibility and put the situation right. My experience of Rhino Aluminium is that the issues I had were belittled by the owner who suggest I had too much time on my hands and the written reply below from the owner is completely untrue, they obviously have very little integrity as a business. I experienced three issues. Before ordering the quote stated that all orders are expected to be delivered within 14 days. I guess the key word is “expected”, as soon as I placed my order on 21st January the delivery date jumped to over double that (23rd February). At this time I was advised they only offer a kerb side drop off and I would need 2-3 people to unload. Being given early notice of this made this no issue. On 16th February I called to check my delivery was still due 23rd and it was confirmed that there was no change. I also called on 19th to check again and was given the same response. I therefore arranged the labour needed to off load on the agreed date. On 23rd, mid-morning I called the company to check what time they were to deliver and I was told they would not be delivering that day. I pleaded with the delivery manager to try and deliver that day as I had the labour waiting, but around mid-afternoon I just received a message to say it would now be the next day. I had to cancel the window installer due the following day and rearranged for him to attend a few days later. I thought the company would accept this was their fault I had labour waiting to unload, but the owner has subsequently explained to me how it was actually my fault. In what seemed a well rehearsed dialogue I was told that the problem with “people like me”, whatever that means, is that I live in an age of instant gratification, I expect to press the order button and it arrive the next day (5 weeks is not the next day?). It was only 24 hours different and I must have too much time to waste to have brought this to his attention. They have over 20 deliveries a day and I should expect there to be issues. If I had wanted a smooth customer experience I should have gone to Everest and taken their bottle of Champaign while they sold me the dream. I was a little taken back at such a response which seemed very unprofessional. To top this I was told that to have raise this with him was ridiculous with a question – “you realise how ridiculous this is don’t you”. One of his colleagues swore loundly in the background, which I was told was not aimed at me, but at the owner who was on the phone – judge for yourself if this is a professional business. I was then told being an able body person (not sure how he knew that) I should have unloaded it myself (i.e. I should have disregarded their email advising I needed 2-3 people). He followed this with a comment that he loses hand-over fist with things that go wrong each day and I like him should take this on the chin. There must be a problem with the company if they are losing hand over fist each day and if that is true they will not be a sustainable business (they don’t take credit cards – which would offer additional deposit protection for a business which seems to suggest they are creating losses). I then explained that once the delivery arrived a cill was wrong (incidentally they insist on full payment before they unload anything and 50% upfront). I expected this to be a clear cut acceptance of an error, but again this appeared to be my fault. The issue had arisen due to an estimating software problem as they were changing systems (sounds like their issue so far right?, but hold on), I should have just cut the incorrect cill myself rather than making a 4 hour 200 mile journey to pick up the correct lengths. I spoke to the wrong person at Rhino Aluminium who instead of telling me to cut it (which I would not have been happy to do anyway) told me you can pick them up, we won’t be able to get them to you today. The rearranged window fitter was due the following day, so picking them up was what I had to do. So from thinking it was their issue, it was now my fault – I spoke to the wrong person (not sure how I was to know that) and I should have cut the incorrectly provided items myself. I was then told “the problem with people like you (again that phrase) is you think construction is easy, you look at Youtube and think I’ll give that a go, when it goes wrong you don’t like it”. It seemed their error was again my fault and was a ‘problem with people like me’. To top it off I was told on the calls conclusion that he had given me the courtesy of his time, I guess the inference was that I was to be thankful that he had spared his time to explain why his issues were actually my fault (in his mind anyway)! and that if I was not happy they have no complaints process and I should maybe go to the BBC’s rogue traders to see if they would take up my case. So in shorty, I should have expected things to go wrong by using them, if I had wanted a good service I should have used another company and that my issues were just too bad. I did speak to Aluk about the company, but they don’t get involved in issues caused by their distributers unless it is a product performance issue. So a word of warning – if things go wrong with this company, you will have no recourse, I guess a true case of caveat emptor – Buyer beware! If you are ‘a person like me’ I would think twice before using this company.”

Helpful Report

Posted 3 years ago

Rhino Aluminium have been awarded a 4.7 (out of a maximum 5 starts) for good reason - WE ARE OUTSTANDING in what we do! If you ever needed an example of a self entitled, totally unreasonable customer then here he is! THE ONLY THING THIS CUSTOMER DEMANDED WAS COMPENSATION! Over and over again...give me money...I want money....I demand money! Without any justification as to how or why MONEY would somehow make the ONE DAY LATE delivery all better for him!? The products that the customer brought from us have been fitted and the job is done, and by his own admission, he is more than happy with them -YET...he went on a 3 week phone campaign, demanding he speak with the owner, and for what...MONEY! I find this very sad and we wish the customer well, it's just a sad world when people threaten a bad review in order to grieve money back! We are a direct supply company, and like all members of the building industry we do suffer the occasional delay, although our rating proves that this is extremely rare! We do not accept credit cards due to the law changing, where the company are forced to pay a fee to accept a credit card - and therefore we decided not to accept this form of payment. The owner of Rhino Aluminium tried to call the customer over 10 times during his 3 week phone campaign and then spent over 1.5hrs on the phone trying to appease the customer - this says a lot for our level of commitment and dedication - BUT we will NOT be bullied into 'paying someone off' because they threaten us with a bad review...Rhino Aluminium do have to pick up the cost of errors, which are usually the end customer not quite understanding the products (the customer did not have an installer that understood that cutting a cill down to the required length is standard practice), but as our publically available financial records show - we are a healthy and successful company that are growing from strength the strength each and every year! We have 1000's of happy customers each and every month and have done for coming on for a decade now.

Posted 2 years ago

“Good product and made quickly”

Helpful Report

Posted 5 years ago

“These windows are cold and draughty. Despite what the company say they have incredibly poor thermal qualities due to the frame. The Bi-fold doors we purchased were not suitable and had to be replaced as they leaked every time it rained, now these replacement doors rattle every time we shut the door which drives me mad, despite emailing the fitter (Sam) and the MD of the company we are yet to hear back from them. Some rooms in our house are so cold due to these windows we cannot use them despite having the approved fitter back to remedy the issues.”

Helpful Report

Posted 6 years ago

I am extremely disappointed to read this type of review from a customer that we bent over backwards to support and provided solutions for their own errors. This customer had instructed their own installation company that botched the job for them, they did this by carrying out a poor survey (considering the property faces a field where considerable environmental factor should have been considered). The initial contact with this customer was on a supply only basis, which of course we are happy to fulfil, as they wanted to use their own installer who had requested a low level (non weather rated threshold) which obviously as we had not been to the site we could not challenge or be in a position to question that decision. Following this installations the customer did contact us directly with some concerns, our response was above and beyond, we sent out one of our approved installers along with a brand new weather rated outer-frame FREE OF CHARGE to correct the error with the installation that the customers installer had made! We remained in constant email and phone communication with this customer and received very reassuring responses from them as this remedial work was carried out. We also supplied a centre gasket for ALL windows FREE OF CHARGE in an attempt to prevent the 'draft' that the customer had reported during extreme weather conditions - as their property faced a prevailing wind across an open field - which again was NOT specified during the initial order back in June 2016. More interestingly in this negative review is the dates and times surrounding this customers orders - as already specified the customer placed the initial order back in June 2016, they then placed a second order a few months after for an additional Bifolding door, which is confusing as if they were that unhappy with the products or the service they received they would not have proceeded with this additional order. Moving forward even further, this customer then contacted us a THIRD time for a new front door in Oct 2017! Therefore this Review does not make sense to us at Rhino Aluminium, considering the positive response that we received from the customer following the support and free component that we supplied, coupled with the fact that there is a 17 month gap between their initial purchase and their request for a new door - I know that I would not request a new door from a company that I felt badly towards. Finally this customer decided to write this type of unfounded review a further 1 year and 8 months later which again makes no sense to us at Rhino Aluminium. All of the products that Rhino Aluminium manufacture are fabricated to the highest standard and the thermal properties of the system (Aluk profile) are above and beyond todays building control specifications! The aluminium frame and sash boasts a highly efficient thermal break which ensures the windows are not cold or draughty. With regards to this customers complaint about a 'rattle', this sounds to us as though the shoot-bolt sleeve may have dropped allowing the internal metric thread to make contact with the inner frame. This is something that can happen on tall bifolding doors and is something that any good installer could rectify very simply within 30mins. We at Rhino Aluminium work extremely hard to satisfy each and every one of our customers and unfortunately we can not please everyone (we now have 2 bad reviews to date) especially when the customer does not actually have a valid reason to complain as it would seem to be in this case! The real reason for this customers complaint will probably remain a mystery which is regrettable, and as already mentioned our level of support and customer care is outstanding as we will always put issues right!

Posted 6 years ago

“No fuss. No hassle. Fast, efficient service. Well made product. And unbeatable on price! Very happy all round.”

Helpful Report

Posted 6 years ago

“The staff at Rhino Aluminium Ltd were extremely helpful, knowledgeable and patient. We purchased a bi-folding door and floor to ceiling window, when we ordered the door and window we brought with us the measurements for the openings and how we envisaged they would look once installed. They worked closely with us, changing the technical drawings where necessary in order for the final look to be exactly how we imagined. I cannot recommend them highly enough for their support, professionalism and speed of making and delivering the final products.”

Rhino Aluminium Ltd 5 star review on 19th April 2017

Helpful Report

Posted 6 years ago

“I had an issue with one pain that shattered when handled. it was not dropped. when I phoned and advised they told me tuff luck and would have to buy a new pane and shipping. not on. I spent nearly £5000.00 with them and they wouldn't except responsibility. Very poor.”

Helpful Report

Posted 6 years ago

Unfortunately there are customers in all industries that break and damage their own products then expect the supply company to fund a replacement for them...As a professional company we would NEVER reply with a comment like 'tuff luck' and supplied a replacement unit of glass at cost price, some people just can not be pleased.

Posted 6 years ago

“Rhino Aluminium came to our site. To measure up and construct 12 bespoke triangular sides for 6 sunrooms which were over 4.5 metres in height. It was for a supply only job. They arrived on site as per our schedule, in good condition and at a very competitive price. We installed the sides ourselves. They all fitted perfectly. A first class job!! Very proffessional company.”

Helpful Report

Posted 6 years ago

“Extremely impressed and happy with the quality of the product, and the service with Rhino. Already I've had to let my friends and family know where I managed to get such a good set of bifold doors from for such a competitive price.”

Helpful Report

Posted 6 years ago

Rhino Aluminium Ltd is rated 4.8 based on 157 reviews