“The service is somewhat poor, customer support doesn’t tend to make much effort in anything it does, you wait days for replies and complete inaction. Most of the reviews written are verified as genuine without any real verification system, you just provide a random reference number in cases.
As a business if you stop using their services you’re unable to do anything with your account and people can write whatever they want, including profanity and abuse without moderation.
The reviews.co.uk site is nice, and looks snazzy but it’s mostly a honey trap, and you’ll be stuck with a lack of control if you join them, and particularly when you leave.
I couldn’t recommend them for businesses or for consumers seeking an accurate idea of a business.”