How would you rate
"I have booked a collection and it took 2 weeks for me to receive not one, but two bags. So the timeframe suggested by the website was wrong. My collection was done as promised, and I received an email that my bag was received and signed for by Return to Earn on June 8. I have sent an email two weeks later to ask what was going on as the status on my online account still had not changes (very poor website maintenance); I have never received a reply to my email. I then called the phone number asking where my bag was, the person who answer could only tell me that I will get an email when it's processed and that the website will not be updated until then because 'it's not so advanced'. I asked WHEN this will happen and all she could say was 'within 2 weeks'. She was not able to tell me anything more. I finally received an email saying my bag was received on July 2. By my calculations, that is NOT 'within 2 weeks'. I was then told in another email that I will 'soon' receive a digital code for my payment voucher. It's been three days and I still haven't seen that. It might take another month until it comes-if ever. I will never deal with Return to Earn again. Very unprofessional."
"Easy to organise a bag then to fill and get it collected. Saved me trips to the charity shop and I received cash for items sent. Make sure the items you send are clean and in good condition. A good service."
"Bag collected weeks ago but no payment"
"Very easy to deal with & needing very little input on my part, but receiving good service dealt with efficiently."
"did not have to do anything really just bag up items and wait."
"I would give less than one star of I could. Total rip off!! This company should be investigated, it's appalling they are allowed to operate!! Never again."
"Ordering a bag online was very easy, and arranging for it to be picked up was super quick. However I was disappointed that I liked your Facebook page and didn't receive the extra monetary amount because I don't have a laptop or computer, only a phone and iPad, which I think is very unfair. Also I still haven't received my M&S evoucher."
"This company is a complete rip-off. Please don’t use them they are completely dishonest. Shocking that they are allowed to operate. Awful reviews everywhere. Avoid!"
"Do not use this company under any circumstances, we can't all be wrong!!! 19.5 kgs carefully weighed became 15.47 kgs according to them. 5.65 kgs of clothing unsuitable - liars, the clothes were carefully sorted, clean and totally conformed to their strict criteria. Then the pitiful amount of £4.91 before the Paypal fee for all that......this company are operating a serious con. They must be raking it in for all the excellent quality clothes they are receiving from so many dissatisfied customers (Facebook, Trustpilot, here and no doubt loads of other review sites) and ripping off people left right and centre. Return To Get Ripped Off - please do not bother responding with one of your standard lying patronising messages - you are robdogs pure and simples."
"It was good to get some cash for clothes we no longer required.
I was disappointed that some clothes were rejected when they were all either new or nearly new.
Also very disappointed at the time taken to process the order (over a month) and the policy not to issue any further bags until the first is processed. We had to run nearly 20 bags of clothes to local shops as we couldn't wait for returntoearth to get back to us."
"I still haven't received payment despite having e mail to say it's being paid .. not happy"
"Had problems from the start but to only get £6 back when I gave so many decent mostly new clothes. Never using again."
"Still didn't receive any money yet !
It's now 3 weeks !"
"Truly abysmal. Next to no communication, sack and cheque (when eventually received) had a different trading name on so it was not at all clear they were connected with return to earn at all. After waiting with no communication for weeks, I received £1.63 for over 20kgs of clothes, 90% of which had barely been worn and were in excellent condition. Have since failed to open a support ticket to query this as the site simply won't let me log in. I will just take my clothes to a charity shop next time (I haven't the heart to give my preferred charity the £1.63, which was my intention)."
"I had to wait about 3 weeks for my bag to be sorted and 1 kg of clothes that they deemed were un-acceptable."
"I'm really disappointed with the service from this company....I sent a bag of really good clothes and shoes in 3,weeks ago and I'm still waiting for my payment ..I think this is unacceptable as I've heard absolutely nothing from them...I will never deal with these people again"
"I sent a their bag back, which was almost full. It contained all good quality clothing and I received £6.87. absolute home. I will never be connected like this again. You should be ashamed of yourself es. I have since read hundreds of reviews the same."
"The customer service was ok at emailing back. But it sadly took 3 weeks for one bag to get sorted so I haven't bothered to order anymore. It's a shame but if your willing to wait that long then they do pay you. I hate to say it but I won't be using them again as it just was to long a wait :-( ... they were very polite each time I emails etc as a positive."
"You haven't paid me. Waited over 2 weeks now. Please investigate for me. Tiffany lawlor. 1 evenlode road. Moreton In Marsh. Gloucestershire. Gl560ja"
"I was told to obtain a receipt from the courier for a very large sack of clothes yet when he arrived he had no ID and refused to provide any receipt so I had to email the company to confirm they had received my clothes safely.
When I did finally receive an email I was disappointed that for a full bag of clothing (much of which was unworn items and NONE of which was stained, marked, aged,smelly etc.etc) I received around £4.00.
In hindsight I wish I had taken the time to advertise a few of the brand new never worn items on e-bay and donated the remainder to charity as I am certain I would probably have earned more.
All in all a very dissatisfactory experience."