Repaircare Reviews

Name: Repaircare
Address: Connect House, Talbot Way, Small Heath, Birmingham
Rating: 1.48

1.5 Rating 226 Reviews

11 %

of reviewers recommend Repaircare

Company Reviews

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Metrics

1.5

Based on 226 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

0844 557 3701

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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Repaircare 1 star review on 26th March 2021

Ed Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ripped off just like other customers”

Helpful Report

Posted 2 months ago

“Scumbag scammers, stay clear. I'm thinking a little trip down to Birmingham may be in order!”

Helpful Report

Posted 3 months ago

“Booked a repair on Tuesday for the engineer to visit to repair a 4 year old Candy washing machine on the Thursday. Initially I was impressed, got a text with the engineers details so messaged him and he called back. Described the issue and he advised that a new drum was needed and he would order one in. He didn’t turn up, contact me of respond to my call on the scheduled visit day. He didn’t answer his phone on the Friday so I called the head office. Admin staff said there were no parts on order. Today (Monday) I found out that my machine was not economical to repair so they won’t be doing any work and I will be refunded. Had the engineer done as promised and tried to order the part on Tuesday I would have been able to order my new machine 6 days earlier. Not impressed!”

Helpful Report

Posted 4 months ago

“We booked a repair for our washer drier and paid our fixed cost of £129.00. There would be a wait of 4 days which we thought was quite acceptable. The repair man came on the day booked, a Thursday, and identified the problem and advised that the machine required a couple of parts, a sensor and harness. These would be ordered by the admin girls. After hearing nothing for a few days, I phoned on the following Tuesday for an update, and spoke to 3 ladies, Sinnita, Dee and Eileen. I had different stories; the engineer was to order it, it could take 28 days, not in the Uk, and it had been ordered!! I asked to speak to the manager who advised he would investigate and come back to me, he never did. Now the part that was required was available in the Uk from AEG, I offered to buy this myself, I just needed to get the go ahead, but it never came. On the Weds I asked for another update, it had been ordered and was to come from Germany, great news, next day delivery. I called again, and the following Monday was told that it was with DHL, but lost. Enough was enough, Eileen tried her hardest but that was it, I requested a full refund and got it a few days later. Would I use this company again? What do you think?”

Helpful Report

Posted 4 months ago

“I got a fault on my Delonghi cooker and doesn't heat up past a certain level so likely an easy fix for someone who knows what to do. I phoned repair care initially and asked if they could repair it and the person said they knew nothing about cookers and just book call outs and it's £145 which is non refundable even if it cannot be fixed and they just phone round local engineers once I pay them so wouldn't be able to discuss I with anyone first. I left it and spoke to Delonghi and an operations manager there diagnosed the part it would likely be (thermostat) and a couple of other parts incase it wasn't and said they use repaircare for all their repairs so they should be able to fix it easy enough. I go back to Repaircare and pay them and tell them what parts the Delonghi manager suggested it was on the 13th March and they arranged a call out by the engineer on the 18th March which seemed great and very fast. On the 15th I get a text saying they require parts and I will be kept up to date by phone or text on the dispatch then no contact after so I phoned again on the 4th April and was then told the parts haven't arrived yet I asked when they might arrive then they said they didn't know what the expected delivery date was as they hadn't been ordered, when I asked why I was then told the parts wasn't available to order so if they become available then they will order them? If you go on Delonghi website they link to another spares company named 4delonghi which has all the parts this company claim isn't available so wouldn't buy Delonghi again after this as can not even get simple repairs done for them and repaircare from my experience just seem like a very unprofessional company who just "care" about getting payments and not actually doing anything after it.”

Helpful Report

Posted 1 year ago

“Do not use Repaircare, use a local repair tradesman who have a reputation to lose and who actually want the work. Fridge freezer repair, the engineer arrived after a few days, he was informed the fridge (above freezer )began to lose air flow due to ice build up? its ok for 5/6 days after defrosting then repeat the cycle turn off again overnight to defrost. The engineer stuck his hand in the fridge and came to the conclusion that it needed 3 parts and would order them and the senior engineer would return to fit them when in stock, there was no covers removed, no circuits were tested, no tools used or testing of any kind, so how he came to that conclusion i don't know. not sure who's the one looking for excuses not to repair either, but one or both of them are? Repaircare state that they will preform a thorough evaluation of your appliance (he only stayed a few minutes) ? After 5 days a call from repaircare saying that no parts have been ordered, there will be no further visits and that i will get a £50 back from the upfront payment of £125, because its been tampered with as such not repairable? A local agent has since visited and the unit required one part which will cost £45 In conclusion Repair have terrible customer service, still waiting for a reply from there escalations department after 7 days, some bad and dishonest repair agents who view a short visit as easy pickings, (even after providing details of an easy repair), perhaps Repaircare don't like sharing a fair slice of the £125 fee with the repair agent?, its a con, pay a fair price to a local honest agent.”

Helpful Report

Posted 1 year ago

“Think this is a scam company. We have been waiting ages for the ‘engineer’ to come back to fix our dishwasher. He doesn’t show up and doesn’t tell us he has no intention of showing up, when we have been waiting for him all day. When we called to see if he was indeed coming, at the end of the day, he was rude and dismissive. We’ve been washing up for our family of five for nearly 3 weeks & waiting for repair care for 2. What a waste of time and money. They don’t repair or care!”

Helpful Report

Posted 1 year ago

“Waiting for repair since Jan 5th They took the money but no repair since they don't have the part for my washer. Date for repair keeps changing they still don't have the part after almost a month. Now will only return less than half the money paid - not even sure they can be trusted to do that. I think this is a scam.”

Helpful Report

Posted 1 year ago

“Dreadful. Phoned and booked no problem at all, took my money happily with promises of engineer attendance within 2 days. 4 weeks later, still no engineer, and a string of excuses all of which are nonsense. Phoned a local company in the end, came out next day, fixed the dishwasher within 30 minutes. Beware false promises... we'll be there tomorrow turns into 'we cant come as we have to order parts' (before they even know the fault!) turns into 'the engineer has the flu' turns into 'we cant get the parts for 3 months' amazingly i found parts myself online very easily as did the company who completed the job.”

Helpful Report

Posted 1 year ago

“I have no words to describe how dishonest and awful this company is, it's almost criminal! These clowns have cocked up my "repair" for my cooker since day one, and are still keeping my money after doing nothing. The trail of emails and evidence I have can wrap around several houses, so I don't make reviews like this lightly without something to back it up. They send out an "engineer" (service tech) who misdiagnoses the electrical problem with our cooker, orders the wrong parts, then says a gas engineer is needed to fix my oven not sparking (electrical). A week later the gas guy comes out, completely clueless to what happened the week before. Tells me that he has the wrong parts, and it's a completely different problem. He orders a different electrical part - known as an "interference suppressor". Although upon initial queries with the subcontractor, I was told it's a "transistor like thing that fits on the back of the oven" (that's almost a direct quote). A week later I get a text that the part (singular, one part - this will be important later) is out of stock with no ETA. To save whomever is reading this an afternoon, after dozens of emails and hours on hold to multiple phone numbers, RepairCare has flat out lied and without my knowledge, closed the repair and kept my money without ever telling me. I only found out by chance as I was checking my repair status ten days later - after Linda told me they were "looking to source the part from another supplier". But WOAH... all of that changed magically and what started at one simple part, now became multiple parts - and the "parts would exceed £250". However the original part identified was a simple £20 part that is easily available. After a whole lot of back and forth, now it is THREE parts that are needed, not just the one... Important to note - the decision to change the entire "problem" was made 10 days later without any engineer or tech actually seeing or doing anything. The whole palava escalated over time, they kept giving different excuses, and not surprisingly were reluctant to put anything in writing. They keep bringing up their "Terms" (with a capital T) referencing different "Terms" to suit whatever excuse they're giving. However, they don't stick to their own side of the bargain and try to find an excuse to cheat you out of your money. Luckily I've gleaned enough emails from various people in their company and subcontractors that prove their dishonesty, inconsistencies, incompetence and contradictions. Took a lot of time, but the paper trail is pure gold and I'll be forwarding it on to trading standards. I can't imagine if I were a pensioner or someone vulnerable and had to deal with this in the dead of winter. Seriously - do not trust these people. You've been warned!”

Helpful Report

Posted 1 year ago

“I was attracted by their good reputation online and asked for a service for a not working dishwasher. I paid for the service IN ADVANCE. However, the engineer came and stay for only 5 minutes and said the dishwasher was not removed so he cannot fix it. Then they refuse to give the refund as it is part of the term for the customer to remove the applicant outside and I got charged 139 IN FULL for that 5 minutes of useless service! It is a normal kitchen and naturally part of the job to make the applicant best fit your work. What do you expect? Have a team helping you move the dishwasher out and then you can be the boss for a dishwasher? the removal of the applicants is part of your job and you won’t be needed if you ask your customer to provide extra support which is supposed to be expected from your service. They even put "successfully repaired" as the result of this case. You should feel shame for your have done and for stealing money from your customer during this special time and damaging your reputation to the resident around you. Completely a fraud company build on lies. Avoid!!!”

Helpful Report

Posted 1 year ago

“Terrible service,would not recommend.Engineer never turned up on alloted day despite waiting all day for him.No call to explain why Enginner had not turned up .Could never get through to call center for explanation.”

Helpful Report

Posted 1 year ago

“I paid and the job was not done properly. The oven did not work. They refuse to fix it unless I paid again. Terrible company. Please think two before using them.”

Helpful Report

Posted 1 year ago

“Think twice about using this company. And certainly do your research BEFORE you even think about paying them. I wish I did. I’d like to think I’m pretty level headed and I totally accept that business is business. But this company literally operate like robots. There’s no human compassion. We moved and our cooker was moved as a part of that process. Unbeknown or us when it’s been disconnected and re wired it automatically defaults to take out the main oven until the clock is reset. We assumed that the oven must have broken during transit, so not knowing what was wrong we tried this company. Seemed ok and we payed the money. 2 engineers came. One with a new element. He said the original was still ok so said it could be a switch. Which they would have to order and someone else would come back. A few days later another engineer came. Nice chap who within 30 seconds said “I’m Sorry about this, but basically the problem is - the clock needs resetting There’s never been anything wrong with the oven all Along. Now I know “we should’ve known better” and 100 % accept that we called on a service to repair something. So I contacted them To see if they would be able to offer a part refund as no actual Repairs have ever been done. Honestly, it’s like talking to a robot. I’m Not asking for a refund but £200 to set a clock !!!! We’ve been a bit silly not realising the clock was the reason. But this company will certainly not see any common sense. I wish I’d read some of these other reviews first. Hopefully this will make someone else think twice. Do NOT use this company.”

Helpful Report

Posted 2 years ago

“Avoid at all cost. I had a working machine that we only called them out for as started making a noise on spin cycle. Two engineers later the machine is totally broken and now told it’s beyond economical repair and job closed down. Customer service appalling nobody ever calls back as promised and taken 5 months before manager called back and just said nothing they can do.”

Helpful Report

Posted 2 years ago

“Date engineer was booked changed on two separate occasions with no notification. Latest date booked, engineer didn’t show. I rang 3 times, on hold for over 30 mins each time, promised someone would call back each time nobody did. My booking was on the system but didn’t show- 4 weeks since I first booked to fix my tumble dryer - DISGUSTING”

Helpful Report

Posted 2 years ago

“The only thing that worked smoothly was them taking their fee at the outset. Repaircare cited every excuse in the book to refuse a refund. After a lot of hemming and hawing (and excuses that were found out) they refunded some of the fee retaining a "call-out fee" citing a T&C condition that was simply untrue. After hitting a brick wall with Repaircare for the remaining money of mine that they unfairly held on to, I raised a chargeback (idiotically I didn't use a credit card as otherwise I could have gone down the much stronger section 75 refund route) and the card company refunded the balance that Repaircare had held on to, thus making me whole again. For others in my position (Repaircare (or it's local contractor) promising one thing and delivering another and refusing to refund) my advice would be to use the Section 75 refund process (if you used a credit card and it cost £100+) or the card company's chargeback process (any amount, debit or credit card) to get your money back. Just remember that you need to have tried to get a refund from Repaircare first before going down this route. So, don't be a chump, use the consumer tools available to you. For the Martin Lewis guides that I used to get my refund, just google 'MSE chargeback'”

Helpful Report

Posted 2 years ago

“Beware the initial quote seems reasonable but then they want to insure the repair for 1 year at just under £8 a month. If you don't want the insurance the quote shoots up. Sharp practice.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS DODGY COMPANY. They have tried to process a payment 4 times from my card but tell me the booking is not confirmed. They have out the phone down on me 7 times. I am still waiting for a “manager” to contact me and explain to me why money was taken from my account and no booking was confirmed. IT HAS BEEN 3 DAYS and they have tried to take over £500 from my account. If anyone can tell me how to report them then please let me know !”

Helpful Report

Posted 2 years ago

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Helpful Report

Posted 2 years ago

Repaircare is rated 1.5 based on 226 reviews