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Regency for Expats Reviews

4.0 Rating 657 Reviews

75 %

of reviewers recommend Regency for Expats

Company Reviews

4.0

Based on 657 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a pitty what they do my Partner had a small diving incedent nothing serious just a short stay in the Hospital 2 Hours, just to be sure a little bit Oxygen etc. however Egypt hospital a very expensive for Tourists. Regency now asked for medical history or insurances from the dive center bla bla bla bla bla.... Every new message we receive is full of questions once we answer all the questions new one come. I agree the Sales staff is very helpfull BUT wait until you will request your first claim. PLEASE DO NOT SIGN UP WITH THEM”

Posted 11 months ago

“Be very wary and avoid this slickly advertised 'too good to be true' company! Am an 'merican Expat living a long time in Thailand, where there are not strict rules or oversite on company's like these. Obviously there are here, obviously to a discerning eye and mind, mostly fake, empty illiterate 5 star ratings, to boost their averages. Reading carefully, almost all of those so called positive reviews, have no details and only say they are so kind and do whatever they are supposed to. This is called 'Astroturfing'! Look it up. Means planting fake positive reviews online, as they certainly pay people to do on this site and on other legit review websites as well! After a few years with them, I can attest to the fact that they denied claims that the other legit companies all do cover, in my final case with them, an inguinal hernia, with no history or record of 'pre-existing'. They also denied payment for a kidney stone, also a first time with no history or reason, besides saying some med I might have taken 15 years ago, might have caused it.. Again several hospital's insurance departments told me that other companies generally always pay for this procedure! To mention also, the 'small print' that they will not cover any hospital inpatient stay and will reduce the total of all surgical and medical expenses by 20% if staying in a Private room, which many hospitals here only offer! After consulting Insurance departments of several major hospitals here, was told by several of them, that these people have a history of not paying, which is why they do not get pre approved. They do not get back to you, as they advertise, in a 'timely manor' as they claim, unless it is to get more money from you! Had to wait 3 days in expensive hospital waiting to hear back from their so called in house 'expert', for their refusal to pay for kidney stone treatment. Was told they have an office here, but false. Was told they are backed by a known Brit and Hong Kong Re-assurance company, but also false! As mentioned many times here, they are only registered on Nevis, a small tax haven Caribbean Island. Very suspicious obviously. So that is where one must go to or complain to (try and find that phone number!)!? I also was shunted off to the infamous "Maria" in HK, who was very good at delaying and giving false hope of resolution, but just great at putting us off.. The original price was suspiciously inexpensive, but the annual fees jumped surprisingly fast once signed up, once i passed the 70 year old barrier to get any other company to provide cover! Shopping around for a real reputable company, have spoken with several agents who have inevitably heard and it is becoming more known in that industry, at least here, that these guys are complete phoney rip offs! Hopefully a Class Action Suit, as many here have suggested will happen and I will happily join and contribute to that, to get these con artists out of this business! There will always be ignorant fools and suckers who will empty their pockets and fall for these guys, enough to keep them in business. Further more, there is no objective comparative website (that doesn't sell and get commissions for selling this fake product) that ranks or reviews insurance company's with this group included, favorably. Please do careful diligent research before committing money in a once in a lifetime decision!”

Posted 11 months ago

“Avoid this insurance scam. They deny your claims regardless of doctor’s recommendations. The worst HC insurance I’ve ever had. Im 63. 100% honest and real”

Posted 11 months ago

“They do everything to deny your claim. Firstly, the paperwork for every claim is very cumbersome. Second, they deny big claims despite doctors orders. They love to claim “preexisting condition” without any records or evidence. Avoid Regency. I’m 63, had healthcare insurance my entire life. By far, Regency is the worst. I am real, this review is 100% authentic. Write me if you want more info”

Posted 11 months ago

“MWH Attention!! Sorry a paid years and once i had to go by urgence in hospital they rejected to pay! Its a real pitty. Their arguments were ridiculous! I can't recommend Regeny! This is a form of fraude! Do not trust them!”

Posted 1 year ago

“They looking for any excuse to not pay.. Had a motorbike accident with follow operation and denied coverage on minor issue.. Thst did not happen with other insurance before.. Well you get what you pay.. They do not have contracts with major hospitals which show how serious they are”

Posted 1 year ago

“not answer to my r question”

Posted 1 year ago

“Regency for ExPats and its parent company Regency Assurance is the closest thing to a criminal enterprise I’ve ever interacted with. My son is a member on the most comprehensive plan. It’s been months and they still haven’t paid claims. Anything you read online about how they “pay 99% of their claims” and that they pay “within 24-hours” is complete and utter advertising garbage. I understand a class action suit is soon to be filed about them.”

Posted 1 year ago

“They have a bunch of fake reviews here and also on Trustpilot. The truth is they never payout anything they wil always make up some kind of fake reasons as to why it was denied. Don't trust them they won't help you! I have read many stories of people with serious injuries and valid claims and this company screwed them over! Do not trust them be warned!”

Posted 1 year ago

“I would not trust them again. This is after they declined my initial claim. Then encouraged me to am appeal, based upon their interpretation of my medical procedures, and then they denied the claim. I have filed a compliant with the UK authorities, but this is a stretch. As soon as I feel I can get coverage elsewhere I will leave Regency for good.”

Posted 1 year ago

“Do not trust this company. They will not refund your medical treatment and doctor visits. They charge almost 20x more than an regular insurancecompany and just will make a reason not to refund your money.”

Posted 1 year ago

“Friend passed away in car accident 4 years ago and they refuse to pay out claim to her children.”

Posted 1 year ago

“I’ve had Life Insurance with Regency for 2 years. I turned 66 in this last covered year. I just tried to renew for 2023 and was denied. The reason? “ We would like to inform you that we could only provide life coverage up to the age of 65 years old. We are afraid that since you have already reached the age of 66 years old, the policy could no longer be renewed”. So, Regency will be happy to take your money while you’re young, but they don’t want to risk having to pay off a settlement as you age. I still haven’t seen this policy in their ‘Fine ‘Print’.”

Posted 1 year ago

“My claim has been assessed as not eligible because of my ‘existent’ disease. Which is bull**** and not legal to assume that my current symptoms come from that.”

Posted 1 year ago

“I cannot recommend Regency. They will try to find every possible excuse to not cover your treatment. I had to pay my treatment out of my own pocket and spend endless days and countless e-mails arguing with their claims team, and, ultimately even their senior management about two rejected pre-approval claims. It lead to nowhere. Don't make the same mistake as I did and waste your money on a policy that doesn't have you covered. Avoid Regency at all cost and go with one of the more worthy companies. You will be better off.”

Posted 1 year ago

“I am writing this review on behalf of my Mother. Terrible service. we have been waiting for over a year now for a settlement of a Life insurance claim and get nothing but the run around. documents submitted 5 times and every time you try to contract someone you get the same reply its with our claims review consultant.”

Posted 1 year ago

“Regency for Expats Review: An awful customer experience from a claims perspective - constantly asking for more information and unable to be prescriptive on the information that would satisfy their experts, who remain un-conctable and hidden behind the account management team. Claims bounce from one account manager to another, who often duplicate requests and seem unaware of previous correspondence. Premiums are good value for money for a reason - you will struggle to get your money back in claims. Would not recommend.”

Posted 1 year ago

“If anyone believes these 5 star reviews, they are crazy. Two vertebrae in the neck and two in my back broken due to an accident. They would not pay for the air ambulance, 6.500 Euros and I had to have all documentation translated from German to English, a further 1,500 Euros. No dedicated claim manager and very long delays in settling the claim (in part). Lousy service, and Now compare are far from independent.”

Posted 1 year ago

“I joined in 2018. I was then 62. I reside in Malaysia being a British ex-pat. In 2019 I had an Inguinal hernia due to lifting more than I should have. The operation was carried out locally and inexpensively. The Surgeons report revealed the hernia I was operated on for as new and fresh. No problem there. However it also revealed an old, fully healed hernia higher up the canal that had failed and repaired itself. The Insurers played the "Pre-existing condition" card and I was not paid out. I am fit and well. I have a regular fitness routine. My BMI is lower end of normal, BP is normal, no real worries at annual check up's. In 2022 I was found to have the right coronary artery 90% blocked after chest pains on my right side whilst at the Gym. I was admitted for surgery, received a Chemical Balloon in the artery (chemical stent?). I submitted my claim to the Insurers and they decided it was a pre-existing condition (again). Their logic is that the plaquing takes decades to occur, I therefore must have had it when I applied for Insurance in 2018. Claim disallowed. I appealed it, the appeal took several months, another months premium was paid and then the claim was booted into touch. I am no longer with this cowboy outfit. Just think about what pre-existing conditions ( long term, silent illnesses) you might have.”

Posted 1 year ago

“Avoid like the plague. Very good at selling their products but try making a claim and first they will tell you that you are not covered and then they will just ignor your emails. with the hope that you will die and leave them alone.”

Posted 1 year ago

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Regency for Expats is rated 4.0 based on 657 reviews