Redlands Electrical Reviews

4.92 Rating 71 Reviews
99% of reviewers recommend Redlands Electrical
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Phone:
020 3589 8236

Email:
alex@redlandselectrical.co.uk

Location:
6 Stewart house42 villiers roadKingstonSurrey

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71 reviews
Review and raise up to £2.00
Kingston
We met Redland Electrical or Alex Woolman, after taking-over a large construction project in Kingston Surrey. There were numerous 3rd contractor’s involved in this change-over. We elected to continue with Alex, as he appeared able & with a good work attitude. A change in project designers & management has it difficulties, & from the electrical aspect there were many changes to the specification. We asked for numerous changes & a large increase in the project specification such as CCTV, video entry system, certified security alarm etc. As the daily administrator & designers of the site we found Alex became difficult and uninterested in attending site, even when complying with his request of 14 days’ notice. Many tasks were not done or not done to agreed specification (regardless of multiple requests to rectify). We had to engage other skilled workers (at our expense) to install electrical works to prevent delays to the project. Alex used 3rd parties for tasks such as the CCTV and alarm where the final products were not clearly explained such as a static IP address for the CCTV that has many negative issues & he did not inform us or seek our permission to make changes to our intranet/IT system. We were told a visit would incur £145 + vat to attend to resolve. Alex supplied workers that simply required supervision most of the time, which at times we had to do. This was not acceptable. The ‘extras’ bill rolled in, wow some were really big. Alex charged for electrical works he did not do, or did not do fully, or did not supply the materials or 2nd fix. This was simply dishonest and Alex reduced his bill by many thousands of pounds during heated debates that he initiated and was at times abusive. Redlands staffs were found to consume cannabis and vodka on site (even empty bottles were discarded on site). One of Alex’s installers drilled through a live gas pipe!! When we informed Alex he was unresponsive. This is highly irresponsible, effecting both site personnel safety and safe electrical works, but we needed our electrical certificates, something Alex played upon & used the word ‘leverage’. We had to complete 2nd fix on the ground floor (amongst others), unbelievable at the request of Alex who said ‘take it off the bill’. In Alex’s electrical certificate he states the 3 dining table lights (we only hung the pendants) were not done by him, along with other tasks. We await Building Control thoughts on this. Alex informed us many electrical items we wanted were not in existence, this was simply false. Alex treated us on occasions like we were without knowledge or experience. Our garden lights have 3 switched lives with equal lights on each, so the same roll of armoured cable in an ideal world? One was black 2.5mm, the 2nd black 1.5mm, the 3rd grey 1.5mm, therefore all different sources. One circuit had a serious fault that required striping of a new wall and breaking-up of a substantial granite-set patio/path to replace. Alex charged us for his electrical efforts to repair this even though the cable was excavated by us & showed no physical fault. We were left substantially out of pocket with Alex claiming the cable was tested before install, but we saw no evidence of this. We feel various off-cuts or second hand cable was used, hence the different colours and cable ratings. Surely if professionally installed they would have been off the same roll with certificate? Alex has many positives but also has many negatives and the purpose of our review after completing our contract with Alex is to inform potential customers of our experience so they can make an informed buyer making decision. Alex is not customer focused. We would suggest if you have a simple project or project without changes or rather flexible working conditions then Alex would be suitable, but a more demanding environment with either strict H&S, is complex, or changes to agreed price, or organic change’s that large or creative projects inevitable have, then Alex is not a good choice.

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"We met Redland Electrical or Alex Woolman, after taking-over a large construction project in Kingston Surrey. There were numerous 3rd contractor’s involved in this change-over. We elected to continue with Alex, as he appeared able & with a good work attitude. A change in project designers & management has it difficulties, & from the electrical aspect there were many changes to the specification. We asked for numerous changes & a large increase in the project specification such as CCTV, video entry system, certified security alarm etc. As the daily administrator & designers of the site we found Alex became difficult and uninterested in attending site, even when complying with his request of 14 days’ notice. Many tasks were not done or not done to agreed specification (regardless of multiple requests to rectify). We had to engage other skilled workers (at our expense) to install electrical works to prevent delays to the project. Alex used 3rd parties for tasks such as the CCTV and alarm where the final products were not clearly explained such as a static IP address for the CCTV that has many negative issues & he did not inform us or seek our permission to make changes to our intranet/IT system. We were told a visit would incur £145 + vat to attend to resolve. Alex supplied workers that simply required supervision most of the time, which at times we had to do. This was not acceptable. The ‘extras’ bill rolled in, wow some were really big. Alex charged for electrical works he did not do, or did not do fully, or did not supply the materials or 2nd fix. This was simply dishonest and Alex reduced his bill by many thousands of pounds during heated debates that he initiated and was at times abusive. Redlands staffs were found to consume cannabis and vodka on site (even empty bottles were discarded on site). One of Alex’s installers drilled through a live gas pipe!! When we informed Alex he was unresponsive. This is highly irresponsible, effecting both site personnel safety and safe electrical works, but we needed our electrical certificates, something Alex played upon & used the word ‘leverage’. We had to complete 2nd fix on the ground floor (amongst others), unbelievable at the request of Alex who said ‘take it off the bill’. In Alex’s electrical certificate he states the 3 dining table lights (we only hung the pendants) were not done by him, along with other tasks. We await Building Control thoughts on this. Alex informed us many electrical items we wanted were not in existence, this was simply false. Alex treated us on occasions like we were without knowledge or experience. Our garden lights have 3 switched lives with equal lights on each, so the same roll of armoured cable in an ideal world? One was black 2.5mm, the 2nd black 1.5mm, the 3rd grey 1.5mm, therefore all different sources. One circuit had a serious fault that required striping of a new wall and breaking-up of a substantial granite-set patio/path to replace. Alex charged us for his electrical efforts to repair this even though the cable was excavated by us & showed no physical fault. We were left substantially out of pocket with Alex claiming the cable was tested before install, but we saw no evidence of this. We feel various off-cuts or second hand cable was used, hence the different colours and cable ratings. Surely if professionally installed they would have been off the same roll with certificate? Alex has many positives but also has many negatives and the purpose of our review after completing our contract with Alex is to inform potential customers of our experience so they can make an informed buyer making decision. Alex is not customer focused. We would suggest if you have a simple project or project without changes or rather flexible working conditions then Alex would be suitable, but a more demanding environment with either strict H&S, is complex, or changes to agreed price, or organic change’s that large or creative projects inevitable have, then Alex is not a good choice."
Helpful Report
Posted 8 months ago
Adrian Russell
Verified Buyer
"Always an excellent service and keen price from this top professional company!"
Helpful Report
Posted 1 year ago
Mr Stewart
Verified Buyer
"Good short notice response, courteous and speedy workmanship and reasonable price."
Helpful Report
Posted 1 year ago
David Crabtree
Verified Buyer
"Great Service - very impressed!"
Helpful Report
Posted 1 year ago
"Very professional. Came at short notice to resolve problems which ultimately involved having floorboards up etc. Very clean and tidy and returned next day at time he stated to complete works. Highly recommended."
Helpful Report
Posted 1 year ago
Dave Wenlock
Verified Buyer
"An excellent professional contractor Reliable..... Wenlock surveyors... Bsc.Msc. EM .FEM."
Helpful Report
Posted 1 year ago
Amanda Rix
Verified Buyer
"Very good. Alex knew exactly what I needed. Had an appointment available quickly and came right on time. Really helpful and answered all my questions. Would not hesitate to use Redlands again."
Helpful Report
Posted 2 years ago
"The Electrician was very helpful, listened and understood what I was requiring. Worked well all the time he was here Polite, considerate of the house. Cleaned up after himself. I would recommend him for any future work."
Helpful Report
Posted 2 years ago
Safetycare UK Admin
Verified Buyer
"Excellent service, definitely use again!"
Helpful Report
Posted 2 years ago
Caroline Grimmer
Verified Buyer
"The staff at Redlands were very polite, friendly and efficient right from responding to my voicemail, to the service they provide doing an electrical assessment at my home, through to the follow-up work and production of certification. The team were competent, very tidy and respectful and were very integrous. I would definitely use them again and would highly recommend Redlands."
Helpful Report
Posted 2 years ago
"Excellent service and excellent job! - Alex completed the job really quickly and to an excellent standard would recommend and use again!"
Helpful Report
Posted 2 years ago
Gloria Fulvia
Verified Buyer
"Professional, friendly, efficient. There was a problem with the wiring in my home caused by another electrician, and Alex and team traced the issue with patience and diligence, and were able to resolve it. I highly recommend them."
Helpful Report
Posted 2 years ago
Paula Coppard
Verified Buyer
"First class service - aware of current legislation, efficient and spotless workmanship. Courteous and affordable. Would not hesitate to recommend."
Helpful Report
Posted 2 years ago
Francis Watson
Verified Buyer
"We were very happy with the service we received from Redlands. They responded quickly, identified and fixed our problem straightaway and were pleasant to deal with."
Helpful Report
Posted 2 years ago
"Prompt arrival and job done within the timescale agreed. Tidied up afterwards and quote was very reasonable. All in all very pleased. I would not hesitate to use them again in the future. Serge Hunt"
Helpful Report
Posted 2 years ago
"A 5* service with the knowhow to back it up. I would not hesitate to recommend for all electrical works."
Helpful Report
Posted 2 years ago
Sanjay Patel
Verified Buyer
"very professional and friendly service. Highly recommend."
Helpful Report
Posted 2 years ago
"Based on my recent use Redland Electrical were quick, efficient, helpful, reliable and easy to deal with. Recommended."
Helpful Report
Posted 2 years ago
"Excellent service. Will continue to use!"
Helpful Report
Posted 2 years ago
"Alex is the most competent electrician I have haver had. He explains everything in simple but knowledgable terms. Most of all he is a most pleasant individual and so very helpful. For example after having asked specialist gate people to repair the electric gate IT was Alex who was able to repair the gate simply and quicker and cheaper. We are so glad to have found him. Angela and Takashi Sawano"
Helpful Report
Posted 2 years ago
Redlands Electrical is rated 4.92 based on 71 reviews