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Reddiseals Ltd Reviews

4.7 Rating 2,906 Reviews

94 %

of reviewers recommend Reddiseals Ltd

Company Reviews

4.7

Based on 2,906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

Visit Website

Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Reddiseals Ltd 5 star review on 6th March 2023

Reddiseals Ltd 5 star review on 2nd March 2023

Reddiseals Ltd 5 star review on 28th October 2021

Reddiseals Ltd 5 star review on 7th June 2021

Reddiseals Ltd 5 star review on 7th June 2021

Reddiseals Ltd 5 star review on 7th June 2021

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sash window latch I purchased broke completely on the second day. I now have a window I cannot lock. Avoid”

Posted 3 years ago

Good morning. We are sorry to hear that you have experienced a problem with one of our products. This is of concern to us and a member of our customer service team will contact you today to rectify the issue.

Posted 3 years ago

“I bought my stuff for next day delivery and paid over £8 to cover the delivery cost. Bought my stuff on a Thursday but received it on Monday. Am still waiting for the delivery cost to be reimbursed”

Posted 4 years ago

Thank you for your review – our order cut off is 4.45pm so unfortunately your order would not have been processed until Friday as you ordered at 6.15pm. I’m sorry you were disappointed in your order, please contact our customer service team if you require any further information on this.

Posted 4 years ago

“Order placed 1st August still not delivered phoned to chase order said they would phone back still waiting”

Posted 4 years ago

Thank you for letting us know you’re yet to receive your order – I’ve passed this onto the Customer Service team who are going to get in touch with their findings. My apologies once again, Becky

Posted 4 years ago

“Still awaiting delivery”

Posted 4 years ago

Thanks for letting us know, the customer service team believe delivery has been attempted but are looking into it and will contact you directly. Thanks, Becky

Posted 4 years ago

“Disgusting attitude to those customers lucky enough not to live in the more populated areas of the UK. Attempted to charge over £60 P&P for goods worth £18!! Could have ordered the same material from Ireland and had shipped to Scotland for £40. Only use if you have no alternative and be prepared to be ripped off with their shipping charges”

Posted 5 years ago

Thanks for passing on your feedback, unfortunately the delivery postcode in question is deemed ‘Remote’ and we are restricted by our courier charges. Due to the size of the products in question (2.2m lengths), it makes them difficult to transport and limits the carriers we can use. As our Commercial Manager suggested to you, please get in touch if you would like us to look into this further. Thanks, Becky

Posted 5 years ago

“I have not received the goods yet, had to give false answers to enable submit”

Posted 5 years ago

Hi John, thanks for getting in touch. I’m just getting customer services to look into this for you – could you clarify what you mean by giving false answers to submit? Thanks, Becky

Posted 5 years ago

“On website it says 1 to 2 days delivery it took 5no working days not good enough. Tim Broster Director”

Posted 5 years ago

Thanks for letting us know, I’ve sent this through to customer services to look into for you and someone should be in touch shortly. Thanks, Becky

Posted 5 years ago

“Goods ordered/invoice date 3rd Oct. after many phone calls we are still awaiting delivery of goods. We had paid for next day before 12 delivery! E W Heywood, James Thorpe & Son Ltd.”

Posted 5 years ago

Thanks for getting in touch – I have passed your concerns onto the customer services department who will be in touch with you regarding this issue. Thanks, Becky

Posted 5 years ago

“Didn’t arrive”

Posted 5 years ago

Hi John, Your order is being dispatched via Royal Mail second class delivery as selected when placing your order which can mean delivery takes between 3-5 working days. Your order should be with you shortly but please let us know if it still hasn’t arrived after 5 working days. Thanks, Becky

Posted 5 years ago

“It is very difficult to write a review of a product you have not yet received, even after upgrading the postage. Sadly I was forced to find an alternative product to meet customer deadlines.”

Posted 5 years ago

Sorry to hear this was the case with the order – we’ve looked into this and as it was Royal Mail it can take up to 5 working days. We’re sorry if this was unacceptable to you and a member of our team will give you a call to discuss. Thanks, Becky

Posted 5 years ago

“The tele sales attitude is absolutely shocking though some of them niki I would say was the best one I’ve talked to Your company has lost me 3000 pounds in labor waiting on the delivery problems Which I feel a money back for the lose should be compensated”

Posted 5 years ago

Thanks for getting in touch with us, I’ve referred this to the customer service team who inform me they have left a message with you regarding this matter and will have this resolved as soon as possible. Apologies for any inconvenience caused. Becky

Posted 5 years ago

“Not yet received delivery”

Posted 5 years ago

Thanks for your review – unfortunately this product was out of stock when you ordered so we phoned and left a message to advise the expected delivery date. Apologies for any inconvenience caused. Thanks, Becky

Posted 5 years ago

“Still havnt recived my items of glazing tape, which I paid next day for. Had to go somewhere else to get my stock from. Not grate to be honest”

Posted 5 years ago

We’ve looked into this and believe there were issues with our couriers on this occasion. We’re sorry this happened and will be doing a full investigation in to what went wrong – a member of our team will be in touch with you to discuss this. Thanks, Becky

Posted 5 years ago

“Goods never arrived. I was never contacted to be informed they were out of stock.”

Posted 5 years ago

Thanks for bringing this to our attention. I’m sorry to hear you weren’t advised about your order, this is unacceptable and I have sent this to the customer service team to look into. Someone will be in touch with you shortly. Thanks Becky

Posted 5 years ago

“We still have not had delivery of our seals, very dissatisfied”

Posted 5 years ago

Thanks for getting in touch – we’re sorry to hear you haven’t received your order. I’ll forward your complaint onto the customer service team immediately and ask them to look into this matter. Someone will be in touch with you shortly. Thanks, Becky

Posted 5 years ago

“You are offering me 10% off if i write a review, if you offered me 10% off instead of calling me telling me the items i have ordered online are discontinued and the replacements are actually 30% more expensive than the originals then you might of made a sale .... you will be coming off of my favourites list. Poor Show!!”

Posted 6 years ago

I’m sorry we couldn’t help you on this occasion. Unfortunately the item you’ve ordered is discontinued, as you mentioned we do have a replacement but it does cost £1.43 more. We hope we’ll be able to help with your requirements in the future. Thanks, Becky

Posted 6 years ago

“Order placed a week ago and still waiting delivery I realise it has been Easter but thought it would of arrived today at the latest. I used to deal with them when I owned my joinery company and always found them very helpful my star rating is based on this time only.”

Posted 6 years ago

Thanks for getting in touch with us, we’ve looked into this and can see that it has been sent 2nd Class so may have been held up by the Easter break. A member of our sales team will be in touch with you shortly in order to advise you further. Thanks, Becky

Posted 6 years ago

“8 days later, still no seals”

Posted 6 years ago

Sorry to hear there have been issues with your order – I have forwarded this to the customer service team who are going to look into why this would have happened. Someone will be in touch with you shortly. My apologies again on any inconvenience caused. Becky

Posted 6 years ago

“I ordered some espag window fittings for UPVC windows the first lot arrived they were for wood i rang up was told sorry you have been given the wrong fitting, you send them back at your own cost you will have to reorder because the ones you have been sent are the wrong ones you will have to pay for the next lot but we will refund. the 2nd lot came still for wood your technical chap said he would look into it and ring back but never did after repeated phone calls they said they would collect and refund the money i am still waiting”

Posted 6 years ago

Thanks for getting in touch with us. Unfortunately the product ordered originally was not suitable for uPVC windows, we are timber window specialists and as such are not experienced enough in uPVC to advise exactly what you’d require. We hope the advice we gave you on the phone further explained why the product would not be suitable for your project. Our customer service team will be in touch regarding your refund, we’re sorry we were unable to help you on this occasion. Thanks, Becky

Posted 6 years ago

“Company is an omnishambles without the ability to differentiate arse from elbow. Failed to deliver, charged me for delivery anyway, inspite of that being against consumer protection law. They tried shipping again and failed to deliver all the items. Took a month to reply to my email and they just ignored that they had failed to deliver all of the items I ordered. Shame as the partial order they delivered was pretty good stuff for the price.”

Posted 6 years ago

Thanks for getting in touch with us, I’ve referred this to the customer service team who inform me they are already in communication with you regarding this matter and will have this resolved as soon as possible. Apologies again for any inconvenience caused. Becky

Posted 6 years ago

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Reddiseals Ltd is rated 4.7 based on 2,906 reviews