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Reddiseals Ltd Reviews

4.7 Rating 2,908 Reviews

94 %

of reviewers recommend Reddiseals Ltd

Company Reviews

4.7

Based on 2,908 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

Visit Website

Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Reddiseals Ltd 5 star review on 6th March 2023

Reddiseals Ltd 5 star review on 2nd March 2023

Reddiseals Ltd 5 star review on 28th October 2021

Reddiseals Ltd 5 star review on 7th June 2021

Reddiseals Ltd 5 star review on 7th June 2021

Reddiseals Ltd 5 star review on 7th June 2021

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 stars as the delivery charge was unchangeable the product is good but delivery charge is an issue for me”

Posted 3 years ago

Good morning Simon. Thank you for your feedback. We are pleased that you were happy with the product purchased and take onboard your comments on our standard delivery charges. The charges and options offered are very much weight and location related however, your comments are very valid and please be assured they will be reviewed. We are always looking to offer the most cost effective options to delivery our goods safely and timely to our customers. Once again, thank you for your comments Kind regards Teresa

Posted 3 years ago

“We bought from Reddiseals enough material to do 1 window. It all arrived as ordered but the packaging was ripped and the material was hanging out of the end of the cylinder. There is a small amount of damage to the end of one part of the material.”

Posted 3 years ago

“Hi, I know from previous use the expanding seal is good, but on using a small piece, then taping end to keep secure I was certainly displeased on returning next day to find a birds nest of expanded now useless tape. A secure system for storage required as I have wasted £18.”

Posted 3 years ago

Good morning. Sorry to hear that you have experienced an issue with a product you have purchased. A member of our technical team call you this morning to see if we can assist.

Posted 3 years ago

Good afternoon, I believe our technial team have been in contact and helped with your issue. If you have any further queries, please do not hesitate to contact us Teresa

Posted 3 years ago

“I purchased some Metolux 2 Part Pre-Mix Styrene Free Wood Filler, which is “an innovative two-part high strength polyester wood filler designed to guarantee the proper ratio mix of hardener and resin.” Seven days after application, it hasn’t gone off and I’ve had to cancel the decorator. Reddiseals’ tech support have no idea what the problem is but have offered to send an alternative, ‘normal’ two part filler. Would I use Reddiseals again? Absolutely. 5/5 Would I buy another Metolux product? No. 0/5”

Posted 3 years ago

Good morning. We are sorry to hear that you have experienced issues with one of our products. One of our Technical Advisors will be in contact to discuss the issues you have experienced.

Posted 3 years ago

“Once I had ordered they were most efficient. However, both my pre-sales emails to their customer support email address went unanswered. If I hadn't been able to find the answer to my (simple) questions elsewhere I would not have bought from them. Feels like they just want your money. I find it odd that the only option for delivery was next day. I was in no rush and would have been happy to wait a bit and pay less for delivery”

Posted 3 years ago

Good afternoon, thank you for your review. A member of our customer services team will contact you to ascertain when your emails were sent to us. We apologise if we have fallen short on our response time on this occasion but we would like to track back on the correspondence as your order was indeed received and despatched n the same day of receipt. Kind regards

Posted 3 years ago

“Fast service, but expensive postage. Could do with cheaper option. Web site very good, but could be much better with very little extra effort. Inexperienced customer needs to be very careful over quantities and types. Balance prices quoted are for pairs not singles, for example, and confirmation of details before purchasing could be better.”

Posted 3 years ago

Good morning. Thank you for your valuable feedback. This will prompt us to review postage costings on your purchased items as we do try and keep our postage and packing costs competitive with uptodate Royal Mail data. I am sorry you found that we were not as visible with part quantities at time of ordering, again we will review this as we want to be as clear as possible to provide our customers with a great shopping experience. Thank you again for your feedback

Posted 3 years ago

“Ordered 2 items beads and ss pins. Beads arrived but no pins. Friendly service but still waiting for pins.”

Posted 3 years ago

Good afternoon, I believe a member of our customer service has been in touch with you and resolved your issue and a replacement will be with you soon. Apologies for the original missing pins, these seem to have been lost in transit. Kind regards

Posted 3 years ago

“Decent product and value but it wasn’t packed well and the container tub was cracked. I was able to seal over the crack with duct tape as the cost of sending back was more than the cost of the product.”

Posted 3 years ago

Thank you for your review. We are sorry to hear that your delivery of putty was damaged upon arrival. A member of our customer services team will contact you regarding this matter. Your comments will be passed onto our courier for their review.

Posted 3 years ago

“The screws are excellent, however they were in two instances not provided with one screw bits / each box. I have asked by phone that 2 further bits only be sent and await a response The standard postage @ £ 8.50 was i think rather expensive but excepted this on ordering”

Posted 3 years ago

Good afternoon, Thank you for your comments. Our customer services team will contact you with regard to sending you the 2 missing screw bits from the items recevied. Apologies for any inconvenience this may have caused. Also, your comments with regard to the delivery cost have been noted. £8.50 is normally our standard charge for an overnight delivery with courier not standard post, but we will look into this for you and advise.

Posted 3 years ago

“Not received my order yet... Quite disappointed...”

Posted 3 years ago

Good afternoon, thank you for your review. Sorry that you have not received your Royal Mail delivery to date. A member of our Customer Services team will be in contact with you this afternoon to assist. Please accept our apologies

Posted 3 years ago

“No availability of samples on request apart from those that are sent out in the standard samples pack. The delivery of items that were ordered was swift.”

Posted 4 years ago

Thank you for your review. Sorry to hear that our sample pack did not include the product required. However, I am happy to hear that the products you purchased arrived promptly. I have arranged for our customer service advisor to contact you so that she can discuss this in further detail and obtain any feedback on how we can improve. Please accept my apologies for any inconvenience caused. Kind Regards, Nina

Posted 4 years ago

“The product was good however both tubes had broken nozzles, as I had paid for next day delivery and needed them they were used without the mixing nozzle. This is an update ... I was contacted by customer services shortly after posting my review. All I can say is what a fantastic customer service they have, refund the P&P and apologised, some times that's all you look for. As said before the product was still very usable and very good at the job, but I've goon from 3 to 5 stars because of customer service, if all were like that life would be much happier. Thanks C.S.”

Posted 4 years ago

Thank you for your review. We are sorry to hear that your product was faulty. This has been passed on to the customer service team who will be in contact with you as soon as possible. Apologies for any inconvenience caused, Nina

Posted 4 years ago

“The order came all ok but the mastic gun is cheaply made as it has already broken. I only used it once!”

Posted 4 years ago

Thanks for your review – we’re so sorry to hear your product was faulty. We’ve passed this on to the customer service team who will look into this right away. Apologies again, Becky

Posted 4 years ago

“The product was good, but unfortunately too wide for my sash window so I could not use it as the lower window could not go passed it.”

Posted 4 years ago

Thanks for getting in touch, sorry to hear the product you selected was unsuitable for your window size. A member of the customer service team will be in touch shortly. Thanks, Becky

Posted 4 years ago

“Reddiseals Ltd were quick and accurate with my order. The problem was with the product I purchased Metolux Pre-Mix in a mixer cartridge, once you stop to apply the Wood Filler anything in the nozzle goes hard within a couple of minutes making the nozzle unusable. A very disappointing result and I would not use again. I think there should have been more information about setting times in the literature.”

Posted 4 years ago

Sorry to hear this and thank you for bringing this to our attention – this should definitely not be the case, if the cartridge was left in the sun it could have caused the hardening? I have asked our customer service team to get in touch with you regarding this so that we can investigate. Thanks, Becky

Posted 4 years ago

“All the screws supplied were bent or otherwise unusable. The items themselves were good. Delivery was quick, with lots of helpful info about when it would arrive.”

Posted 4 years ago

Thank you for reviewing us – I’m really sorry to hear the screws you received were of poor quality. I’ve just checked with the customer service team and they have no record of a complaint so they’ve advised they will get in touch with you shortly. My apologies once again, Becky

Posted 4 years ago

“Item was damaged,probably by post office. Item returned, waiting for a refund”

Posted 4 years ago

Sorry to hear your product was damaged on arrival – I have spoken to the customer service team who have advised the refund will be going through any time now. Again – I’m sorry the product did not arrive as we’d have liked, we will be looking into this. Thanks, Becky

Posted 4 years ago

“I didn't quite get my purchase , because one item was missing and it was not delivered. Also one the items, which I purchased has defect , which basically decrease the quality of it and I can't really use it. Apart of these small issues the delivery time was good and the quality of the materials is not bad (except the defected item). I may purchase again, but I will be more picky next time with the delivered items and the quality.”

Posted 4 years ago

Thanks for getting in touch – I’m sorry to hear that the quality of one of our products isn’t up to standard. I’ve passed this onto the customer services department and have asked them to get in touch with you about it. My apologies on the issue and hopefully we can get it resolved. Thanks, Becky

Posted 4 years ago

“The product Brass sash window pull rings were as expected. However the finnish of the product is poor. I have had to file down very sharp edges on the rings that would cause cuts on the fingers. It would also be very good if you emailed when the product was to arrive.. I had to collect at the PO. Distasteful people..”

Posted 4 years ago

Thanks for getting in touch – I’m sorry to hear you were unhappy with the quality of the product. This is something we deem unacceptable and I have forwarded your complaint on to ensure it is fully investigated. Thanks, Becky

Posted 4 years ago

“Just what I ordered,great kit. However,the rod between the doors for the bathroom locks is very hard steel and as such is difficult to cut to length. One to fit standard doors may be an idea. One corner of the carton was saturated, which must be down to the carriers. Staff that I dealt with when ordering were truly helpful! Update: I tried to cut the rods with two kinds of hacksaw, it is impossible -so I called Reddiseals to explain, they said they would call back. Three hours later I called back (as they did not call me) and was told the same-another six hours have passed and no call has been received. As such I have revised my review , unless you have a Shtil type saw you will not be able to cut the rods. This fact needs to be addressed by Reddiseals.”

Posted 5 years ago

Thank you for your feedback, I’m really disappointed to hear that no one has been in touch with you – I will pass this on to customer services right away. Thanks, Becky

Posted 5 years ago

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Reddiseals Ltd is rated 4.7 based on 2,908 reviews