The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,270 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,270 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery good but flowers disappointing, already tired- looking on arrival. I paid a lot for a larger bouquet, but there didn’t seem to be that many blooms. I want very much to champion independents, but this was a bit disappointing.”

Helpful Report

Posted 1 year ago

“The flowers were delivered in poor condition. My mother in law had to send photographs and an email to get a replacement bunch sent out. The issue was resolved but I am really disappointed, the flowers were to cheer her up at a difficult time not to add a job to her to-do list. Had she not had the energy to complain I would have unknowingly paid £50 for some flowers that had turned brown on day two.”

Helpful Report

Posted 1 year ago

Hello Lisa, Thank you for taking the time to review us. We're sad to hear that you were disappointed with the flowers delivered. We do ask for photographs when flowers arrive not looking so great, so we can get to the bottom of why this happened. It's important for us to look into it so we can avoid it from happening with future deliveries and orders. We sent replacements out so that fresh new flowers could be enjoyed, as we knew it wasn't our usual standard, and definitely don't want our customers to have this experience, especially at such a difficult time. If we can help with anything else please do get in touch with us. Kind regards, The Real Flower Company

Posted 1 year ago

“The service was above and beyond, and the kindness was really appreciated.”

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Posted 1 year ago

Thanks Enid, we try our best! If we can help with anything else just let us know. Warm regards, The Real Flower Company

Posted 1 year ago

“I wanted to choose British grown flowers for my daughter's birthday, that was very important to me. They were delivered on her birthday around mid morning and she loves them. She tells me they are beautifully scented too, with rosemary and pelargoniums maybe? She said they are the loveliest flowers she's ever had, and you can't say better than that! So, thank you!”

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Posted 1 year ago

Thank you so much for choosing us to send flowers to your daughter for such a special occasion! We're really happy to hear they were so loved too! Your thoughtful words mean a lot, Rebecca. Warm wishes, Ciera and The real Flower Company

Posted 1 year ago

“Quick, with accurate time of delivery - nice selection of UK flowers at reasonable cost”

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Posted 1 year ago

Thanks for the review Andrew! We're so glad you chose us to send flowers. All the best, The Real Flower Team

Posted 1 year ago

“Have loved this company and it’s flowers for many years Sadly this batch arrived brown - picked off those brown petals, cut stems diagonally, tried to revive in water but they never made it and within 24 hours heads all drooped downwards Wasn’t hot on arrival but looked like they hadn’t survived delivery”

Helpful Report

Posted 1 year ago

Hello David, We're really sad to hear this! We'd love to try and help you, as we absolutely don't want to cause any disappointment to our customers. Please email us with photos at info@realflowers.co.uk and we can look further into this for you. Best wishes, The Real Flower Team

Posted 1 year ago

“The Real Flower Company has wonderful flowers as a matter of course but it also has spectacular service, going the extra mile and showing great flexibility when needed. I could not recommend them more highly.”

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Posted 1 year ago

Hello Miles, Your review is unbelievably kind, and we thank you so much for it. We're always here if you need help with anything! From All at The Real Flower Company

Posted 1 year ago

“The arm protectors are fine, but too much packaging came with the order. If the arm protectors had been wrapped more simply they could have been delivered by Royal Mail and the postage would have been cheaper than dpd”

Helpful Report

Posted 1 year ago

Thank you for leaving this review! We have messaged you privately explaining why we use DPD over Royal Mail. Please get in contact with us if you have any more questions. Best wishes, The Real Flower Team

Posted 1 year ago

“I have used The Real Flower Company for several years and have always been more than pleased with the service and beautiful flowers I have sent to people. Truly exceptional in every way.”

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Posted 1 year ago

Pamela, Thank you so much for this review. Your loyalty is greatly appreciated and we are so glad to be able to provide you and your friends with flowers. Best wishes, The Real Flower Team

Posted 1 year ago

“Superb flowers, plants, service. Always. The best flowers and plants in tne world.”

Helpful Report

Posted 1 year ago

Thank you so much for this amazing review, Elizabeth. We are all delighted to hear that you have had such a positive experience ordering from us, your continued support means a great deal. Best wishes, The Real Flower Team

Posted 1 year ago

“Always difficult to review a product when one isn’t the recipient. However, our friends phoned and emailed to say the dahlias were fresh and nicely packed. Also I had made a mistake on the calendar and when i phoned Customer Services I was answered immediately and told the error would be righted immediately. . . . And it was! So thank you Real Flower Co”

Helpful Report

Posted 1 year ago

Gillian, Thank you so much for leaving this review, we really appreciate it! I am so happy to hear that your friends enjoyed their flowers and that our customer service team managed to help you fix the error. Best wishes, The Real Flower Team

Posted 1 year ago

“Dahlias and pink roses were lovely; unfortunately cream roses not in great condition”

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Posted 1 year ago

“The flowers were beautiful and arrived on time. The recipient was very happy to receive them”

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Posted 1 year ago

Helen, thank you for sharing this. I am overjoyed to hear that the delivery went smoothly and that the flowers were enjoyed by the recipient. Thank you for ordering from us! Best wishes, The Real Flower Team

Posted 1 year ago

“Gorgeous flowers, brilliant delivery.”

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Posted 1 year ago

Thank you for leaving such a kind review, Sue! I am so happy your experience ordering from us was a positive one! Best wishes, The Real Flower team

Posted 1 year ago

“First time using The Real Flower Company and was delighted with the quality of the bouquet. It had an amazing impact on the recipient. The delivery process (third party) was very traumatic, nearly resulting in non delivery and ruined flowers , but was rescued by their customer services team .. something to keep in mind for Saturday deliveries.”

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Posted 1 year ago

Thank you for leaving this review, Kevin. We are all glad to hear that you appreciated the quality of the bouquet and that the recipient enjoyed the flowers! I apologise for the issues with the courier but I am happy it all got sorted. Best wishes, The Real Flower team

Posted 1 year ago

“Bought edible flowers to decorate a cake. Great success.”

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Posted 1 year ago

Julia, I am so happy to hear that the cake was a success! Thank you for sharing your experience with us. Best wishes, The Real Flower Team

Posted 1 year ago

“Excellent service. Flowers described as the most beautiful flowers ever seen… wonderfully scented. Happy customer. Happy recipient.”

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Posted 1 year ago

Thank you so much for sharing these kind words, we really appreciate them! We are all delighted to hear that both you and your recipient had a positive experience when ordering from us! Best wishes, The Real Flower Team

Posted 1 year ago

“Excellent service as always and so helpful and eager to please. Flowers absolutely gorgeous - the best!”

Helpful Report

Posted 1 year ago

Hello Barbara, We're so glad we could help! We look forward to sending more gorgeous flowers on your behalf again very soon. Best wishes, The Real Flower Team

Posted 1 year ago

“I ordered flowers for delivery on Saturday. They were left in the porch by the courier at 6:10pm, after being in a sweltering hot van all day. The flowers were ordered through Selfridges and cost £82. I am so disappointed with the condition the flowers arrived in. They have not picked up with water. In the middle of a heatwave, I find it very hard to believe that you would use a courier service for a perishable item, where delivery was even later than the latest time that was quoted on the Selfridges website. I have already emailed Selfridges (Monday) about this and have sent photos of what I ordered and what was delivered. They are contacting you. I am yet to get a response. Overall, really disappointed – the flowers were ordered for a very special occasion, a lot of thought had gone into what I order. I, like you, I had one chance to get this right. On a positive note, the recipient was grateful for the flowers, oblivious to how they should have looked and how much they cost!”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear about what has happened with your order. It is a shame that we weren't contacted about the issues which occurred before placing your review. Selfridges have only forwarded your email onto us as of today, Wednesday 20th July at 12:08pm. We use a courier service to deliver all our flower arrangements, as we do not, unfortunately, have a courier network of our own dispatching from our farm in Hampshire, as we are only a very small team of dedicated people. We will be responding to Selfridges today regarding your order. Kind regards, The Real Flower Company

Posted 1 year ago

“My flowers arrived on Saturday morning. The courier left them on the doorstep in sweltering heat. My husband and I were both inside the house and only realised that the flowers had arrived when he went out to go to the shop. The flowers were poor on arrival and after cutting the stems and putting them in water they haven’t improved. I received other roses on 14 July and they still look perfect.”

Helpful Report

Posted 1 year ago

Dear Julie, We're really sorry to hear this. Please can we kindly ask you to send pictures to our customer services team at info@realflowers.co.uk so we can look further into this for you? We look forward to hearing from you. Best Wishes, The Real Flower Company

Posted 1 year ago

The Real Flower Company is rated 4.4 based on 1,270 reviews