The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,270 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,270 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy choice and order. Arrived exactly as planned , with lovely presentation and sustainable wrapping. My great Aunt very pleased.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review us, Nicola. So great to hear Aunty was so pleased with her delivery too! Warm regards, Ciera, and The Real Flower Team

Posted 1 year ago

“From start to finish, a perfect experience. I will never buy flowers online from anyone else! Easy, clear website with honest pictures. Quick delivery, great communication throughout and most importantly of all, truly wonderful flowers that arrived in perfect condition and seemed to last forever - the attached photo was taken 8 days after the flowers were delivered. And they came with a beautiful card (a lovely surprise touch!) I cannot rate The Real Flower Company highly enough.”

Helpful Report

Posted 1 year ago

Ian, thank you so much for this very kind review! We're so happy to hear the flowers were so loved, and are still going strong. It was a pleasure creating your order for you, and we look forward to helping you with your next! Your thoughtful and kind words are much appreciated by our very small, dedicated team. With all best wishes, All at The Real Flower Co.

Posted 1 year ago

“We adore your flowers and for the last 15+ years have only ordered from you. Only disappointment this time was that the gift card was omitted , thankfully I was with my mother when they were delivered otherwise it would have been a mystery!”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for brining this to our attention! Feedback is always welcomed so we can then improve the service we offer for our customers. If we can help with anything at all, please do get in touch with us. Kind regards, The Real Flower Company

Posted 1 year ago

“Very pleased to find beautiful UK grown and eco-friendly flowers. Excellent service”

Helpful Report

Posted 1 year ago

Hello Matthew, Thanks for the review! We're so pleased to be able to offer UK grown flowers to our customers, and them be so well enjoyed. Thank you again, The Real Flower Team

Posted 1 year ago

“Beautiful flowers and foliage specifically selected and arranged for my 95 year old Mother whose sight is failing thank you”

Helpful Report

Posted 1 year ago

Hello, and thank you for choosing us to send flowers for you. With best wishes, The Real Flower Company

Posted 1 year ago

“My sister was amazed and utterly delighted utterly delighted”

Helpful Report

Posted 1 year ago

Thank you so much for leaving such a kind review! We're thrilled to hear that your sister enjoyed her flowers! Best wishes, The Real Flower Team

Posted 1 year ago

“I use The Real Flower Company all the time, their flowers are amazing and the smell when you open the box is just fantastic!”

Helpful Report

Posted 1 year ago

Ben, Thank you so much for sharing these kind words! We're so happy to hear that you enjoy our flowers and we really appreciate your continued support! Hopefully we see your name come up again soon! Best wishes, The Real Flower Team

Posted 1 year ago

“Flowers arrived on time and were perfect. Have knocked one star off as they didn’t last as long as I hoped - I guess this was due to them being in and out of the venue and travelling- but for the price was disappointed they didn’t last longer”

Helpful Report

Posted 1 year ago

“Amazing customer service! - I rang up late, the day before Valentine's Day, when everyone working there must have been very tired and utterly ready to go home, because I really needed a bouquet to arrive for a friend the next day and I was having trouble with the website. The lady I spoke to was so helpful, and found a speedy, suitable solution for me straight away. Can't praise the service enough. Thank you!”

Helpful Report

Posted 1 year ago

Dear Chimene What a lovely review - thank you so much. We do love being able to save the day if we possibly can and we are all delighted that on this occasion we could! Such positive feedback means so much to us so thank you for taking the time. With best wishes, Grania and all at The Real Flower Company

Posted 1 year ago

“excellent and timely service”

Helpful Report

Posted 1 year ago

Thank you so much for your positive feedback. Best wishes, The Real Flower Company

Posted 1 year ago

“Very good well informed delivery service, beautiful flowers but extremely expensive for what they were.”

Helpful Report

Posted 1 year ago

Dear Patricia Many thanks for your review. We do appreciate that our flowers can seem expensive - we are a small, specialist company and our flowers are sustainably grown which unhappily tends to increase the cost. We're grateful for the feedback though and will bear your comments in mind. With best wishes from The Real Flower Company

Posted 1 year ago

“The flowers arrived beautifully packaged in a cardboard box with ribbons , nice to see less plastic. The flowers looked fabulous too.”

Helpful Report

Posted 1 year ago

Dear Jo Many thanks for your nice review. We're working hard to be as green as possible so thank you for your encouragement. Glad you liked the flowers too! With best wishes from Grania and all at The Real Flower Company

Posted 1 year ago

“£50 for roses that were terrible”

Helpful Report

Posted 1 year ago

“I've a long-standing history with the company and its elegant, scented bouquets. Having visited Rosebie Morton's flower farm several years ago and met her, I appreciate her commitment to provide the best and most generous and her company is always my 'go to' for guaranteed quality, reliability and gorgeousness!”

Helpful Report

Posted 1 year ago

Dear Valda What a lovely review - thank you so much for taking the time to write. We really do try to get things right and it is very rewarding to receive such positive and generous feedback. With best wishes from Grania and everyone at The Real Flower Company

Posted 1 year ago

“Pleased with the gifted candle but no message was attached so my friend didn’t know who it was from”

Helpful Report

Posted 1 year ago

“Beautiful flowers that arrive dressed in a large, elegant, perfectly green box tied with thick luxurious ribbon. Inside the most heady fragrance greets you. The flowers are safely nestled and held safely in paper and once lifted out you see their true beauty. Just divine. The bouquet is skilfully crafted so that to view from every angle is a true joy. There are many different, incredible colours and shapes each with their own unique fragrance that sit together with delicate strength within a skeleton of fantastic greenery. This as a bonus still perfect a good few weeks after your roses have gone over. It is a true delight to receive these flowers. I can’t recommend them enough. If you love real roses then The Real Flower Company is for you.”

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Posted 1 year ago

Good morning Caroline, Thank you so much for your incredibly kind review, it means so much to us! I shall let our florists know to keep up their amazing work, and our small dedicated team here at RFC to keep up the great work they do too. We look forward to sending more flowers again for you very soon, and take care. With best wishes, The Real Flower Company Team

Posted 1 year ago

“My friend said this was the best bouquet she has ever received -wonderfully fragrant, very beautiful and long-lasting.”

Helpful Report

Posted 1 year ago

What wonderful news! We hope your friend thoroughly enjoyed their flower delivery. Warm wishes, Ciera, and The Real Flower team.

Posted 1 year ago

“Lovely bouquet with wonderful scent from the roses and herbs. Well worth it despite the high price. Lasted for 10 days too! Photo is after 8 days.”

Helpful Report

Posted 1 year ago

Thank you for your review Ian, and we're thrilled to hear the flowers went down so well! With best wishes, The Real Flower Co.

Posted 1 year ago

“Sent the winter collection to my sister and she was absolutely delighted with them, excellent service as well.”

Helpful Report

Posted 1 year ago

Thanks so much, Linda, that's really great for us to hear! Warm regards, The Real Flower Company

Posted 1 year ago

“The Christmas wreath delivered was a different colour from that published on the website. The quality of construction was poor, the contents started to wilt the next day and my complaint to the company was not followed through.”

Helpful Report

Posted 1 year ago

The Real Flower Company is rated 4.4 based on 1,270 reviews