The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,270 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,270 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived in very poor condition. We're I believe replaced but as it was a birthday present - disappointing”

Helpful Report

Posted 10 months ago

Dear Peter, thank you for your review and we are sorry that the first bouquet wasn't in good condition when it arrived, for which we apologise. I hope that the replacement was ok and that the recipient enjoyed them. Thank you again for your feedback. Best wishes Lucy & The Real Flower Team

Posted 10 months ago

“The flowers were stunning and smelt wonderful! Can someone send me an enormous bunch?!”

Helpful Report

Posted 10 months ago

Thank you so much for your 5-star rating! We are thrilled to hear that you were so pleased with the flowers. Your comments are very much appreciated by our staff and we are grateful when we receive such a positive review. Thank you again, Lucy and The Real Flower Team

Posted 10 months ago

“I only saw photographs of the flowers that were delivered to my sister. I was rather disappointed at what I saw. I thought the roses looked rather droopy and I could not see that there were 15 roses in the bouquet. My sister did comment on the scent of the sweet peas. I thought the flowers were expensive compared with other companies I have used. I would not rush to use The Real Flower Company again”

Helpful Report

Posted 10 months ago

Thank you Carole for your feedback and we are sorry that you were disappointed with the bouquet. Would you be able to send us pictures of the bouquet so that we can look into this for you and hopefully come up with a solution? Please email info@realflowers.co.uk so that we can rectify this for you. With kind regards Lucy and The Real Flower Team.

Posted 10 months ago

“Ever since I smelt a delightful, genuine flower whiff as I walked past their flower shop in Chelsea, and felt compelled to turn back and sniff out the source of this delicious fresh scent.....whenever I am near their shop in Fulham I feel compelled to go in and bask in Beauty. They are my go-to florist - I never use anybody else, now. I wish they could open up in the rest of Europe - I could then confidently order tasteful scented nosegays to cheer friends up abroad....indeed, the Rest of the World should take note and open up their own genuine real flower shops. Thank you, thank you, thank you!!!!”

Helpful Report

Posted 10 months ago

Dear Alexandra, thank you so much for your five star review. We are very grateful for all your support as a repeating customer and for your fantastic review. We all really appreciate it! With very best wishes, Lucy and The Real Flower Team

Posted 10 months ago

“First class as always”

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Posted 11 months ago

Thanks so much! Kind regards, The Real Flower Team

Posted 10 months ago

“I ordered some Ranunculus to use at my 65th Birthday party. I was very pleased with the delivery and condition of the flowers.”

Helpful Report

Posted 11 months ago

Hello Jane, Your centre piece looks amazing! We're so pleased you chose our flowers to use in it. We hope you had a wonderful birthday too. With best wishes, All at The Real Flower Company

Posted 10 months ago

“Always beautiful flowers”

Helpful Report

Posted 11 months ago

Thank you Tania! This is really great to hear. Kind regards, Ciera, and The Real Flower Team

Posted 10 months ago

“Always perfect.”

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Posted 11 months ago

Thanks so much, Diana! Best wishes, The Real Flower Co.

Posted 10 months ago

“Excellent flowers . Great people to deal with . Perfect in every way .”

Helpful Report

Posted 11 months ago

Hello Doretta, Thank you for your very kind review, we really appreciate it! Take care, The Real Flower Company

Posted 10 months ago

“the flowers were beautiful and lasted of a full two weeks Very pleased with them”

Helpful Report

Posted 11 months ago

Thank you so much, Karen, for taking the time to give such a glowing 5 star rating of The Real Flower Company. I'm so glad that you enjoyed our flowers and that they lasted for a full two weeks. We really appreciate your kind words and am so glad that you were pleased. With best wishes from all at The Real Flower Company.

Posted 11 months ago

“I ordered an arrangement for Easter which was delivered on the Thursday before Easter sadly by Easter Sunday five of the roses were looking more than tired. The arrangement was in a nice cool room kept out of the sun. It was a beautiful arrangement that sadly didn't stay beautiful for long ☹️”

Helpful Report

Posted 11 months ago

Dear Emma, Thank you so much for your feedback on The Real Flower Company. I am sorry to hear that although the arrangement was beautiful, it didn't last as long as it should. We will contact you privately in order to try and rectify the disappointment for you. Thank you for taking the time to review us and we will be in touch shortly. With best wishes from all at The Real Flower Company.

Posted 11 months ago

“Excellent service - especially when I had made an error on the order - rectified quickly and kindly! Recipient delighted with her flowers.”

Helpful Report

Posted 11 months ago

Thank you so much for your incredible 5 star review of The Real Flower Company! We are so thrilled that you were delighted with your gifted flowers, and even more impressed by our exemplary service - especially when you had made an error on the order! We truly appreciate your loyalty and look forward to providing you with more great service in the future. With best wishes from all at The Real Flower Company.

Posted 11 months ago

“Lovely scented bouquets which I’ve ordered for years now. The one time my roses arrived a bit battered, the RFC sent me another as reimbursement. Highly recommended.”

Helpful Report

Posted 11 months ago

Thank you so much, Katherine, for your five star rating of The Real Flower Company! We are delighted to hear of your long-standing satisfaction when ordering our lovely scented bouquets. It is so wonderful to hear that we provided swift reimbursement after the roses arrived a bit battered. Thank you for being such a loyal and faithful customer! With best wishes from all at The Real Flower Company.

Posted 11 months ago

“Dear Sir The flowers were beautiful and my wife was very pleased, but we were disappointed that from day one flowers started to die. we found two were damaged, but we expected them to look good for more than two/three days. kind regards Nick”

Helpful Report

Posted 11 months ago

Thank you so much for your feedback, Nick. We appreciate you taking the time to let us know about your experience. We apologise for the disappointing state of the flowers. We are sorry that they started to die and that two were damaged. It is our goal to provide nothing but fresh, high-quality flowers. We would like to make amends for this issue, so we will contact you privately with a solution for you. Thank you again for your review and we will be in touch to try and rectify this. With kind regards, The Real Flower Team.

Posted 11 months ago

“A hard review to write really as although I have put 3 stars, I do not want my review to stop anyone from buying from this company! The flowers were expensive, which I believed would also be a reassurance as to the product. Flowers arrived in a superb box that fully protected them in transit, however once out, the roses were clearly dead/browning and falling apart at the petals. I complained and received without question exceptional customer service from the team, they were brilliant and understanding. They sent the same replacement bouquet as compensation. The replacement although the same had two issues, one was the same as the first, although not as bad but still not as expected and certainly did not last 5 days minimum and the second issue being the bouquet was in two parts, did not look as nice in the box and obviously we then had to put it together. Just not as nice as all. So why didn't I contact them again...well because the original occasion was extremely important to us and after being pointed to this company by a nationally respected events florist, I expected perfection...I got perfection in customer service but the occasion had passed by, as had the suprise to my partner, so accepted the second bouquet, which still looked ok. Great customer service would not make me shop with them again but I urge others to still buy from this company as I hear and believe they are great, I'm sure my case is very rare!”

Helpful Report

Posted 11 months ago

Dear Spencer. thank you for your review and we were sorry that you were disappointed with the fresh from the farm box, but you were happy with the response from our Customer Services. We do appreciate that the flowers you received aren't for everyone as they are a different arrangement than our bouquets, as its a product that its put together by the recipient, which gives them the opportunity of being creative. We would love to be able to entice you back, so if you ever need to send flowers again, please contact us directly at info@realflowers.co.uk so that we can chat about other products that we do. With best wishes The Real Flower Team.

Posted 11 months ago

“I love your flowers. Unfortunately the flowers I sent for my sisters 70th birthday didn’t last very long. She rang you and you were very apologetic and sent her some more. She said they didn’t last very long. She said I shouldn’t order from you anymore but I don’t think she understands that they are not cheap Tesco flowers without scent and I will definitely use you again.”

Helpful Report

Posted 11 months ago

Dear Elaine, thank you for feedback and we are sorry that the flowers didn't last as long as they should have. We are very grateful that you gave us 5 stars and that you will be order from us again, even though your sister was disappointed with the arrangement. Thank you for your support, its very much appreciated. Best wishes from all at The Real Flower Company.

Posted 11 months ago

“Stunning flowers, as always! The recipients were delighted with them, said they smelt beautiful and sent a photo of them spread over several vases there were so many.”

Helpful Report

Posted 11 months ago

Dear Amanda Many thanks for your nice review. It's so lovely to hear that the flowers were a success and that everybody was happy! With best wishes from all of us at The Real Flower Company

Posted 11 months ago

“To hear back from friends ,when they thank me from flowers from the Real Flower company, is special. They often mention the amazing fragrance!”

Helpful Report

Posted 11 months ago

Dear Hilde Such a kind review, thank you so much. We're so pleased that your gifts of flowers are truly appreciated - what a thoughtful friend you are! With best wishes from all of us at The Real Flower Company

Posted 11 months ago

“Lovely as always; delivered on time in good condition; worth the expense for sure”

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Posted 11 months ago

Thank you so much for your kind review - it's lovely to get such nice feedback. Best wishes from all at The Real Flower Company

Posted 11 months ago

“Super helpful on the phone and in all email correspondence. Ordered 2 x boxes of pink and cream rose petals which we scattered on the water after we scattered my parents ashes. Everyone said what a lovely idea and how beautiful they were. Would definitely recommend this company. Thank you for your part in making my parents celebration of life special.”

Helpful Report

Posted 1 year ago

Dear Susan Many thanks for your kind review, we were so happy to be able to help. With best wishes from all at The Real Flower Company

Posted 11 months ago

The Real Flower Company is rated 4.4 based on 1,270 reviews