The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,270 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,270 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, the flowers bunches have been a bit smaller than usual lately.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that! This may be down to what is most available and fresh on the day, as different seasons tend to sprout out all different kinds of sizes of foliage/herbs/filler flowers depending on weather and seasonality. If we can help at all with any reservations you may have, do pop us an email or telephone call and we will be happy to help in any way we can. Best wishes, The Real Flower Team

Posted 1 year ago

“Some flowers were damage do to box being to big”

Helpful Report

Posted 1 year ago

Hello Ann, Thank you for getting in touch with us privately so we could rectify the slight delivery issue. We're delighted the recipient was pleased with the flowers after sorting out the mishap! We're always here if you need help with anything. Best wishes, Ciera and all at The Real Flower Company

Posted 1 year ago

“Bought Sweet Peas. Upon delivery they appeared a little 'limp', however, overnight they really bloomed & their scent was pungent in the room and that was really lovely. Day 4 the odd petal shed but I have a large bouquet and generally they still look good. It's difficult to get good quality cut sweet peas so, comparatively, these are some of the best.”

Helpful Report

Posted 1 year ago

Hello and thank you for your review. Upon arrival, all of our flowers will need a good drink after travelling, so you did exactly the right thing! It's good to hear they smelt so lovely, the scent filled the room and you were so pleased with them. We welcome your feedback also to continue to better our service. Best wishes, The real Flower Company

Posted 1 year ago

“I ordered the reoccurring 3-month delivery of a large bouquet for my wife as a surprise, the flowers arrived on time and looked beautiful, however after 4 days the roses were not looking their best unfortunately and after 6 days they needed to be trashed. Some of the smaller flowers are still OK for the next couple of days by the look of them. Hopefully the next bouquet my wife is due to receive next month will be better and last a bit longer. Considering the cost of these flowers generally, I would expect them to last at least a week. Would I buy from this company again? I will but there is always the nagging doubt about Quality as in the past it's not always guaranteed based on the experience of previous orders.”

Helpful Report

Posted 2 years ago

Hello Gary, Thank you so much for taking the time out of your day to review us. We do guarantee that our flowers last for at least 5 days, as compared to supermarket flowers that have been bred for longevity, we have kept our scent gene in, so our flowers don't tend to last as long. That being said if there is anything you would like to talk to our team, about your order, we're always on the end of the phone and happy to help. We will contact you privately also to come up with a plan of action as to how we can make future orders run more smoothly. Best wishes, The Real Flower Company

Posted 2 years ago

“Flowers delivered on time, good presentation.”

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Posted 2 years ago

Thanks, Paola, that's fab to hear! Thank you for taking the time to review us. All the best, The Real Flower Team

Posted 2 years ago

“Definitely my favourite flowers and really helpful staff. My only concern is the reliability of the delivery team . Think need to improve communication when letting know flowers delivered . But love the flowers and designs”

Helpful Report

Posted 2 years ago

Dear Jonathan, Thank you for taking the time to review us, we're so glad to hear our flowers are your favourite! With regards to DPD, they should send an email and text message updating you both when being dispatched, and when the flowers have been delivered, but if they are not, and you would like more communication, please do contact us so we can help sort what may be going wrong. We're always happy to help! Best wishes, The Real Flower Company

Posted 2 years ago

“Wonderful choice of flowers (florists choice)”

Helpful Report

Posted 2 years ago

Dear Penny Thank you for your nice message. We are so pleased that you liked your Florist's Choice flowers. Best wishes, Grania at The Real Flower Company

Posted 2 years ago

“A beautiful bouquet of lovely creamy roses, which smelt delicious. However I could have done with all the small leaves taken off the lower parts of the stems. I had to take the bouquet apart to do this which was a pity. Very pleased apart from this niggle.”

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Posted 2 years ago

“I made a mistake on my original order and was offered a discount if I re-ordered, which I did. Thank you. Much appreciated. I re-ordered through your online chat and confirmed I wanted the flowers delivered on Monday 7th (when my daughter-in-law would be back home) but they were delivered on Sunday 6th. This is the first time a mistake has been made and I order all my flowers from your company.”

Helpful Report

Posted 2 years ago

Hi Phyllis, I am happy to hear that we could help resolve the problem, but I apologise for the delivery date. Our system says that the delivery date should have been Monday 7th so I am not sure how it was delivered on the 6th. Thank you for letting us know about this! I will contact our courier to learn more information about this and to make sure it doesn't happen again. Best wishes, The Real Flower Team

Posted 2 years ago

“Excellent customer service, but the first delivery arrived in pieces upside down - I think bouquets travel better. Flowers always awsome.”

Helpful Report

Posted 2 years ago

Dear John, We're ever so sorry your first delivery arrived in a sad condition, but we thank you for letting us rectify it for you, and for being so understanding. Thanks for taking the time to review us. Warm regards, Ciera and The Real Flower Team

Posted 2 years ago

“Really like packaging flowers came in and able to recycle all materials it would seem. Hand tie looks lovely and smells delightful. Lots of interesting, varied foliage. I would like more of the pale grey berries, but that's a minor gripe. I'm looking forward to enjoying this floral cheer following a recent bereavement. Thank you. PS I find local DPD courier always very reliable and today's delivery was no exception.”

Helpful Report

Posted 2 years ago

Dear Lorraine, Thank you so much for your kind and thoughtful words, we are so glad to hear you enjoyed your hand-tied bouquet. With best wishes, Ciera and The Real Flower Team

Posted 2 years ago

“The only problem I have with the real flower company is I think they are often let down by their delivery company and their choice of rose if distance is involved. Mopheaded roses do not travel distance well.”

Helpful Report

Posted 2 years ago

Dear Gillian, thank you for popping up a review. While we work hard with our couriers to try and make delivery problems an absolute minimum, sometimes things can get a little tough. We welcome your feedback, as this helps us with future orders and deliveries. Warm regards, Ciera, and The Real Flower Team.

Posted 2 years ago

“Very pleased with the purchase which is a present for my friend at the Flower Club. The service was very good.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words, I am so glad to hear your friend enjoyed the flowers. All the best, Ciera, and The Real Flower Team.

Posted 2 years ago

“Good website, but the pictures are misleading, I was surprised to be told the displayed flowers were nearly twice the price suggested in the photo. Making them very expensive. However I was assured by the recipient they were beautiful”

Helpful Report

Posted 2 years ago

“My first time ordering from The Real Flower Company - impressed with the website, delivery and packaging of the flowers. I opted for the "Fresh from the Farm" bouquet, which looked a little "sad" and droopy when it arrived however, once I popped it in water with the feed, it perked up. The bouquet smelt lovely and fresh, however the majority of the stems were just leaves, not many actual flowers and I felt a little short changed. I will order again, however I may opt for something else.”

Helpful Report

Posted 2 years ago

Dear Rosalinda, Thank you for taking the time to review our company. I am so pleased that the flowers perked up after getting a good drink of water, as they do need this after their journey. Would you be able to send me a picture of the flowers, so that I can speak to our Head Florist in regards to the stems that you had in your farm box. Please email info@realflowers.co.uk We look forward to hearing from you. Best wishes, Lucy and The Real Flower Team

Posted 2 years ago

“The flowers arrived on time. They were nicely packaged. In season and British grown.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave a review, we really appreciate it! I am thrilled to hear that you had a positive experience ordering from us! Best wishes, Cosmo

Posted 2 years ago

“Very fresh, very beautiful but sadly no scent.”

The Real Flower Company 4 star review on 13th August 2021

Helpful Report

Posted 2 years ago

Dear Jane, that is a beautiful bouquet, I am very sorry to read the scent was a little low, next time please give us a call when you are ordering and we'll make a note on your order to ensure it is highly scented. Many thanks, Cindy

Posted 2 years ago

“Flowers were great and arrived safely as were 'strapped in' to the box, but unfortunately box had been ripped open in transit and any paperwork / card were missing so didn't arrive as quite the nice gift it was meant to be”

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Posted 2 years ago

I am happy to hear that the flowers arrived safely despite the condition of the box! Thank you so much for leaving a kind review! Bet wishes, Cosmo

Posted 2 years ago

“The flowers were lovely and smelt wonderful, but we did only get 14 roses, while this normally wouldn't matter (though a bit annoying) it was for a 15th wedding anniversary so was a bit upsetting.”

Helpful Report

Posted 2 years ago

Jeff, I'm glad you enjoyed the bouquet, but I am equally sorry about the number of flowers! I will email you separately with a form of compensation. Best wishes, Cosmo and the Real Flower team

Posted 2 years ago

“Ordered the freesias as they on a offer to get extra free stems. Although fairly well packed the box had stared to disentergrate at one end and most of the flower heads were abit squashed. But soon revived... Bit disappointed in the smell, or lack of, as mine hardly has much of a sent at all...”

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Posted 2 years ago

The Real Flower Company is rated 4.4 based on 1,270 reviews