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The Real Flower Company Reviews

4.4 Rating 1,270 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

4.4

Based on 1,270 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th December 2023

The Real Flower Company 5 star review on 15th December 2023

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The Real Flower Company 5 star review on 12th April 2023

The Real Flower Company 5 star review on 13th February 2023

The Real Flower Company 5 star review on 5th January 2023

The Real Flower Company 5 star review on 23rd December 2022

99

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a hatbox as an important birthday gift, roses did not last long enough for the price charged. The recipient contacted The Real Flower Co. and was sent a further few roses as an apology. This was good and thank you. However, would have preferred to have had a decent long-lasting gift in the first place which wouldn't have required the disappointed recipient to contact and complain!”

Posted 4 months ago

“I absolutely loved my flowers. The scent and beauty of them filled my house for days. The way the bouquet arrived was also quite specials.”

Posted 5 months ago

“As a company they were extremely helpful in placing my order for some named flowers. They were really good at responding by email and on the phones as well. The flowers arrived very well packaged. Sadly the flowers were not of a quality that I would expect but the real flower company were very good and did refund me the cost of the flowers.”

Posted 6 months ago

“A little disappointed following several previous excellent products supplied. In this case, the displays were damaged on arrival and they also only lasted a couple of days before dying off and had to be thrown away. Pevious orders had lasted much longer.”

Posted 7 months ago

“Beautiful Flowers but one star off for a late delivery. I paid for a premium next day delivery that did not happen. Real Flowers were attentive to the problem and offered to re-send the flowers. I would rather they had arrived on the person's birthday though.”

Posted 7 months ago

We're sorry your next day delivery didn't arrive as planned. We understand delivery on a special day is important, and we're sad the timing didn't work out the way expected on this occasion. We thank you for letting us try again, and make amends. We always welcome feedback so we can continue to work on our service. With kind regards, The Real Flower Co.

Posted 6 months ago

“massively overcharged for mediocre bouquet”

Posted 7 months ago

“Beautiful flowers delivered on time. Always very happy with the quality and presentation of the flowers. Excellent company to deal with.”

Posted 7 months ago

Thank you so much for your kind words, E! We are delighted you are consistently happy with the quality and presentation of the flowers and we are glad you find us an excellent company to deal with. Your 5 star rating means the world to us and we are grateful for your support! Warm regards, The Real Flower Team

Posted 6 months ago

“The most perfect Sweet Peas which delighted my Mum. Thank you, they couldn’t have been a bigger success!”

Posted 7 months ago

Hi Laura, and thanks so much. Great to hear the Sweet peas were such a hit! Best wishes, All at TRFC

Posted 6 months ago

“The plant arrived healthy and was well wrapped.”

Posted 7 months ago

Thanks, Rosa! We hope your plant brings you many beautiful blooms. Warm regards, The Real Flower Company

Posted 7 months ago

“Recreated my wife’s wedding bouquet from photo for recent anniversary. Great quality and service.”

Posted 8 months ago

Thank you for your kind review, and for letting us create the bouquet for your special occasion! With best wishes, Ciera, and The Real Flower Team

Posted 7 months ago

“The flowers I sent my sister were an absolute delight and the smell was heavenly.”

Posted 8 months ago

Thank you so much for your 5 star rating! It's greatly appreciated! I'm delighted to hear that the flowers sent to your sister were well received - it's wonderful that they could bring such joy! Best wishes, The Real Flower Team

Posted 8 months ago

“Always beautiful flowers and good service. Thanks!”

Posted 8 months ago

Dear Margaret, Thank you for leaving such a kind review! We really appreciate your support and we will continue to do our best! Many thanks, The Real Flower Team

Posted 8 months ago

“Although I’m told the flowers were nice when they first arrived unfortunately they started to wilt the next day”

Posted 9 months ago

Dear Neil, Thank you for your review and we are sorry that the flowers started to wilt too early. We guarantee our flowers for 5 days, so it's such a shame that this happened. If you do have any photos of the flowers, please email info@realflowers.co.uk so that we can look into this for you and hopefully rectify the situation. Kind regards, Lucy & The Real Flower Team.

Posted 9 months ago

“I have just sent some roses to a friend and her response on receiving them is "What totally wonderful roses - I'm knocked out by the scent"”

Posted 9 months ago

Thank you so much for your 5 star rating of The Real Flower Company - it's greatly appreciated! I'm delighted to hear about your friend's reaction to the roses - it's wonderful that they could bring such joy! Thank you. The Real Flower Team

Posted 9 months ago

“I ordered flowers to be delivered the following day for my daughter's birthday, a special one so I was looking for something special. My daughter was amazed when they arrived saying that they were the best she had ever received and photos she sent to me confirmed this. They were more expensive than other florists but well worth it.”

Posted 9 months ago

Thank you so much for your 5 star rating of The Real Flower Company! Your kind words mean so much to us, and we are so pleased that your daughter was delighted with the flowers. Thank you from all at the Real Flower Company.

Posted 9 months ago

“The products are outstanding but the deliveries are erratic & unreliable, I do hesitate now as it's a great shame as the couriers they use let the company down... It was rectified by Ciera very quickly but the joy of receiving something beautiful is not quite the same when it's damaged.”

Posted 9 months ago

Hello Jane, Thank you for leaving a review. We're sorry the delivery went wrong. We try our best, and if we could have our own courier company, we totally would, but for now, we have to rely on third party couriers to deliver our flowers for us. We will always help where we can, and put things right if problems arise. I'm very happy to keep a close eye on your next order! Best wishes, Ciera, The Real Flower Company

Posted 9 months ago

“I recently had the pleasure of ordering flowers from the real flower Company, and I must say that my experience was absolutely delightful. From the moment I visited their website to the moment the flowers arrived, I was impressed with the level of service and the quality of their products. First and foremost, the selection of flowers available was outstanding. They had a wide variety of options. I appreciated how well-organized their website was, making it easy for me to browse and choose the perfect arrangement for the occasion. The ordering process was seamless and user-friendly. I appreciated the clear descriptions and detailed photos of each arrangement, allowing me to see exactly what I was getting. The website also provided helpful information on flower care, ensuring that I could keep the flowers fresh and beautiful for as long as possible.”

Posted 9 months ago

Leyla, thank you so much! Your review is lovely, and we are so happy you were so pleased with everything along the way. It really means a lot to our small business! With warm wishes, The Real Flower Team

Posted 9 months ago

“A superb service as usual - the quality of the arrangement is outstanding - very pleased.”

Posted 9 months ago

Hello Peter, Thank you for choosing us to deliver flowers again! We really appreciate you choosing us. With kind regards, All at The Real Flower Company

Posted 9 months ago

“Got these for a client who said they were "stunning" so very pleased with the service. Thank you.”

Posted 9 months ago

Thanks so much, we really appreciate it! Best wishes, All at RFC

Posted 9 months ago

“Birthday wishes sent to a friend, on time, and always fabulous. Love love love The Real Flower Company!”

Posted 9 months ago

Thank you so much, we really appreciate it! Best wishes, The Real Flower Team

Posted 9 months ago

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The Real Flower Company is rated 4.4 based on 1,270 reviews