Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Rapyal Stores Reviews

4.1 Rating 136 Reviews

76 %

of reviewers recommend Rapyal Stores

Company Reviews

Product Reviews

4.1

Based on 136 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rapyal Stores:

Rapyal Stores - The Online Discount Department Store, where you can buy anything home related; the latest Beds, Mattresses, Stoves, Fires, Fireplaces, Furniture, Outdoor Furniture and clothing at the lowest possible prices.
By buying from Rapyal stores you can typically save up to 50% off typical high street prices and have the goods delivered direct to your door anywhere in the UK.

You can contact one of our friendly customer service representatives by phone, email or in person 7 days a week.

Visit Website

Phone:

01274 850735

Location:

Rapyal Business Park Dewsbury Road Cleckheaton West Yorkshire BD19 5BT
Cleckheaton
BD19 5BT

Rapyal Stores 5 star review on 16th July 2023

Rapyal Stores 5 star review on 5th July 2023

Rapyal Stores 5 star review on 25th July 2022

Rapyal Stores 5 star review on 24th February 2021

Rapyal Stores 5 star review on 20th January 2021

Rapyal Stores 5 star review on 20th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing product and service”

Posted 9 months ago

“Buying a bed has been a difficult task as there are so many bad reviews on nearly every site visited, This manufacturer is no exception and has a lot of negative reviews, people's expectations are so high and they seem to want the highest quality at the lowest price, in reality there are always trade offs to be made and to be fair the bed purchased is an okay middle of the range bed, it's not the best bed in the world, but it nice bed that does the job, It's for our grandaughter who lives with us, she's more than happy, so if she's happy with it, then so are we. Delivery- This was fast / good conversation Communication / this was good as we had a slight quiery regarding a quality issue with the bed and had a positive response to our email and quickly came to a resolution. So happy with the bed over all, mattress is nice, thick and looks comfortable,”

Posted 10 months ago

“The bed is exactly what I ordered. The delivery was a night mare first day never turned up saying I wasn't home but my mother was in because she is house bound .they phoned saying the buzzer entry wasn't working i tried to tell them I lived in a house so never got my bed Phone head office and explain what had happend and reschedule 2 days later it arrived”

Posted 10 months ago

“I ordered a king size Divan bed. Tried to fit the head board to it and found out there was only one fitting out of 4 in the head board to screw into. Phoned Raypal and I was given an email address and asked to take phot evidence as well. I dont this and no reply after 2 days, so I sent it again and now no reply for a week. Looks like I have some more chasing to get a headboard that attaches to my bed.”

Posted 11 months ago

“Good service”

Posted 11 months ago

“The delivery was on time. However there was no marking on the mattress to indicate it was the one I bought and upon trying it out, I've found it's definitely not as firm as one that I've slept on from this company before. It also does not look like the one photoed which makes me think I've received the wrong one. I've written emails to get it changed but nothing. Calls go the sales team who do nothing bit tell you to email and like I said, you hear nothing back. This company has good prices but non existent customer service.”

Posted 11 months ago

“I am quite delighted with the two divan beds and mattresses recently delivered - the two delivery men very helpfully - carried everything up the outside staircase and into the room. One slider was missing from one of the beds as the plastic bag was split and it must have fallen out somewhere - however after a phone call to you resulted in a replacement arriving very quickly The only criticism is that one mattress is 10" deep and the other one (noticeably) only 9" deep - however I am accepting the delivery as complete and do not think it is necessary to change the mattress - these beds will only be used when some of my grandsons stay. In would finally say - the purchase is very good value.”

Posted 1 year ago

“Great value and delivered within the 3 days very good quality”

Posted 1 year ago

“Bed is of good qualityBut few niggling points you sent me pads instead of what I ordered was casters.bottom bed was cracked.took ages to get plastic from bottom of frame..why put plastic under .metal..”

Posted 1 year ago

“Speedy delivery and great value for money. The mattress is amazing. Nice and firm and extremely comfortable. I would definitely recommend if you're looking for a quick and cheap option than the high Street prices.”

Posted 1 year ago

“Excellent service and delivery super fast, the delivery driver very kind and friendly, mattress was also good quality at a competitive price, I would definitely recommend this mattress to anyone who wants a medium orthopedic mattress.”

Posted 1 year ago

“Steer clear of this company, they don’t care about their customers. Over a month of delay, they don’t bother to keep you informed. Arranged a delivery for Thursday, they didn’t turn up, and then re arranged and informed us it will be morning delivery but they didn’t turn up til 3.45pm(!) £1700 fireplace left on our driveway and they are not offering delivery to room of our choice! Steer clear of this despicable company. Their customers services are lax and lazy, appalling services.”

Posted 1 year ago

“very good and quick turn around. amazing quality and great price”

Posted 1 year ago

“Lovely sturdy base delivered promptly.”

Posted 1 year ago

“Excellent service and lowest price online.”

Posted 1 year ago

“Highly recommend this company grear value and fast delivery”

Posted 1 year ago

“Fantastic service, ordered and delivered in three days. Free delivery. Amazing service. I even received a phone call explaining delivery process.”

Posted 1 year ago

“Bought the kindle Nevada Plus fire to replace an older version of this fire. Got the fire at a great price and was delivered within 5 days. Great service fire not fitted as yet can't find a gas registered engineer at short notice to fit the fire.”

Posted 1 year ago

“My only disappointment was that I wasn't contacted to arrange delivery, I was just told when it would be. Fortunately, the tracking app was so good any potential issues were avoided.”

Posted 1 year ago

“Good quality mattress which is Comfortable.”

Posted 1 year ago

«
1
2
3
4
5
»

Rapyal Stores is rated 4.1 based on 136 reviews