“At Rapid Shipping I dealt with Matthew Winter throughout and I received the best of service.
I received prompt response to my request for a quote and further information.
The quote was competitive and the boxes were delivered and collected on time.
A good experience for which I say thank you.
“I have just moved permanently to Thailand with my Thai wife and four children. I needed a 40 ft container to collect the contents of a three bedroom house, that was already wrapped up and in storage, so that it could be shipped to Thailand. I looked online and there were four reasons I chose Rapid Shipping :
1) The price was the second cheapest and the cheapest had bad reviews,
2) Rapid shipping didn't try to bump up the costs with unnecessary charges.
3) Their estimated delivery time was the fastest.
4) Matthew was always helpful and informative on the phone, taking the time to explain the procedure. He was always available for follow up questions and from the very beginning struck me as honest and professional, with none of the manic hard selling banter of other agents.
The shipment arrived in Bangkok just over a month later, on the scheduled day. Their Thai agents were equally helpful, honest and professional. We needed them to deal with customs and drive the container once it was cleared 6 hours south of Bangkok. We had received the full quote for delivery to Hua Hin, just 4 hours south and they did not charge extra when we decided to settle in a location further south. Customs clearance and storage came to just £120 which was a great relief ; we had envisaged our container being stuck in customs whilst unreasonable extra payments were demanded. The Thai agents obviously have a good working relationship with customs which is important.
My wife and I thoroughly recommend Rapid Shipping. We have just unloaded all our furniture, collected over a lifetime, and nothing is broken, not even the large mirrors. Nor was anything tampered with or stolen. In conclusion, if you need to ship anything overseas look no further than Rapid Shipping and your experience will be a happy one.”
“Packing and despatch were handled smoothly and efficiently. As the items have yet to be delivered it is a little premature to say more. My insurance payment, which was made on receipt of invoice, managed to escape the attention of the Accounts department and I was unnecessarily hastened for payment about a month later.”
“This is the first time I have had to ship a part load on a container and found Mathew Winter of Rapid Shipping to be very helpful and understanding throughout all of my many questions. I would not hesitate in using Rapid Shipping again in the future when required.”
“Very helpful staff, quick response to queries and excellent turnaround from contact to shipment leaving for overseas (UK -> NZ). Initial shipment was handled so well that I did not even consider an alternative provider for second and final shipment of my possessions.”
“This was a first for us at Leamar Transport exporting to the USA.
Matthew at Rapid Shipping not only sorted everything out for us,but our put mind at ease being our first container for our new venture.
A big thanks from Leamar Transport.”
“Everything was fine until the 2 boxes actually got to HKG - then the fun started.
The cost of going to get the boxes and bring them back to my house was high due to the fact that the warehouse was miles away from anywhere (and nowhere close to the airport). Not only that, but the 'i'm alright jack sod you' attitude from the HKG agent, meant that there is no means of moving the boxes from the 12th floor to the street level again - other than bundling them into a small lift (classic HKG style i know, but i could do without it whilst trying to move house with a wife and baby quite honestly).
The agent also charged me circa 850 HKD to release the goods and for the pleasure of me having to do all the work.
In all, it would have been more efficient and probably cheaper to ship the the 2 boxes door to door rather than door to airport (as the airport seemed to be a bluff destination in the end).
Moreover, it would have been far easier to just fly out with the boxes on the day we flew outrselves. I cant think it would have been any more expensive - and certainly less frustrating.
Sorry to not be more positive - but facts are facts.”
“You couldn't ask for a better service. Despite it being a last minute booking and complications my end, the service was fantastic. They never made me feel like I was being a pain, even though I was! Plus it was a great price too.
“I received an excellent service from Matthew and the team, they went out of their way to help us ship products on a tight deadline and made the whole process very easy. I wouldn't hesitate to use them again and would recommend them to others.
“Our experience with Rapid Shipping was excellent. The communication from both the UK and Canadian contacts was fantastic. Drivers on both sides of our move were friendly, helpful and professional. We received excellent all round service and would highly recommend them to others.”
“I spoke to quit a few companies and chose Rapid Shipping. I was not disappointed at all. Everything was executed to military precision. The service provided by Matthew, Scott and Carl was absolutely excellent.”
“Excellent and fast service provided by Rapid Shipping. Excellent one to one communication throughout (telephone and email) between myself and my personal adviser. I found them to have the cheapest rates - quick response. Shipment arrived intact. No hassle, no fuss. Would highly recommend to all.”