Rainbow Club Reviews

Name: Rainbow Club
Address: Hennock CourtHennock RoadMarsh Barton, ,, Exeter
Rating: 4.63

4.6 Rating 1,448 Reviews

92 %

of reviewers recommend Rainbow Club

4.6

Based on 1,448 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

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Rainbow Club 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like the selection of shoes, ordering them was easy and delivered when promised. Love the colour and fit.”

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Posted 6 years ago

“Very good service and lovely shoes.”

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Posted 6 years ago

“Rainbow Club website is excellent and it is really easy to purchase. I was also very impressed with the text updates I received regarding the delivery of the item. The item was packaged nicely and overall I was very impressed. I think the biggest improvement would be if returns were free of charge as I was very nervous to purchase in case the shoes didn't fit, knowing I would have to pay for the return myself.”

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Posted 6 years ago

“Lovely shoes at a great price. One is a little too big and they aren’t the quality I expected but on sale they were a good price.”

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Posted 6 years ago

“Shoes are absolutely amazing. Please use a different delivery company. Shoes were left in a box outside. I wouldn't have minded had the delivery person signed for them themselves and no card was through the door!”

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Posted 6 years ago

“Sadly, I have had to return my pack. I misunderstood the website!!! I thought I was receiving a colour chart but that was not the case. However, I still plan to use the Rainbow Club but through a retailer when I purchase my shoes and handbag. I just thought it would be useful to have a colour chart in my own home to match against my outfit but it was not to be!!! I do think it would be a useful idea for customers to be able to have a colour chart, even if they have to pay for it. After all I was prepared to pay £25.”

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Posted 6 years ago

“I ordered 2 pairs for size and want to return one but I've asked how I return and have not received a reply”

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Posted 6 years ago

“Due to the snowy weather, I received my items a few days late but that can't be helped! The items were beautifully wrapped and boxed and made me feel exceptionally bridal! - I love the blue stone on the bottom of the shoes as the 'something new and blue'. Unfortunately the shoes are too small and my veil is a little shorter than I imagined, however I was supplied with a 'returns' sticker, so hopefully all will go smoothly with my refund/exchange! Thanks!”

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Posted 6 years ago

“Rainbow Club are a very good company, my orders came as they said they would, in a couple of days if not over the weekend, free. Packaged beautifully. Only reason I gave a 4 star is I’m a 5.5 and felt the shoe was squeezing my feet. Ordered a 6 in another shoe but felt it was a bit bulky. Pretty shoes.”

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Posted 6 years ago

“Love my shoes very cimfortable quick delivery , but ordered some shoe clips and they are rubbish arrived with stones falling out and dont stay on the shoe will be returning them”

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Posted 6 years ago

“Stunning shoes, and so comfortable! Very quick delivery too, The only (minor) let down was lack of communication on order status. I received an order confirmation, but it would have been nice to have received a dispatch notification and tracking details rather than relying on the courier to provide updates.”

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Posted 6 years ago

“Bridal shoes beautiful and fitted perfectly, childrens shoes not true to size”

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Posted 6 years ago

“Very quick service and good quality product”

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Posted 6 years ago

“Delivered my dream wedding shoes available in sale! Happy Bride to be! Arrived beautifully packaged and only took a week to arrive which was great considering it was ordered between bank holidays over Christmas/New Year period. Thank you x”

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Posted 6 years ago

“Love my wedding shoes. Very comfortable”

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Posted 6 years ago

“Unfortunately I had to return the shoes and bag. On the web page it states metallic and on the photo they looked brown metallic. In fact they are gold and just didn't go with my outfit.”

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Posted 6 years ago

“Very quick delivery and shoes as described.”

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Posted 6 years ago

“I'm happy with how quick my order arrived and with the shoes too and the quality but I did ask for an exchange but I didn't get one other than that Im gappy with the quality of service that rainbow's provide to their costumers.”

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Posted 6 years ago

“Shoes were delivered within the promised timescale. They were really well packaged so arrived in perfect condition. Bought half a size larger as advised because my feet are slightly wider than average so the fit was perfect. Really looking forward to wearing them at my wedding in December.”

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Posted 6 years ago

“I have ordered 2 pairs of shoes off you both of which are lovely, only downfall is the bridal shoes I ordered for my self spear to have been worn / tried on, there is scuffs on the soles and a small mark to the actual shoe, other than that I can't fault them, beautiful comfy shoes and I can't wait to wear them on my wedding day”

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Posted 6 years ago

Hi Ebby Thank you for your review. I am sorry to hear this, we take great pride in your shoes arriving in pristine condition so can only thing these shoes were missed during quality control, apologies for this. We are happy to take the shoes back for an exchange, please contact us on enquiries@rainbowclub.co.uk if you would like to arrange this. Kind regards Julia

Posted 6 years ago

Rainbow Club is rated 4.6 based on 1,448 reviews