Rainbow Club Reviews

Name: Rainbow Club
Address: Hennock CourtHennock RoadMarsh Barton, ,, Exeter
Rating: 4.63

4.6 Rating 1,448 Reviews

92 %

of reviewers recommend Rainbow Club

4.6

Based on 1,448 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

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Rainbow Club 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well the shoes are beautiful - Darbi shoe for bridesmaids but they are meant to be a silver shimmer however mine are totally gold and in no way silver which is what I ordered and what is stipulated on the box! So I will need to return them”

Helpful Report

Posted 8 years ago

“Clips don't stay on the shoe, will be sending mine back . very overpriced”

Helpful Report

Posted 8 years ago

“After paying £7.25 for next day delivery it took 48hrs to get to me! I have left messages and sent emails but no response from anyone! Unhappy customer.”

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Posted 8 years ago

“Said there were 6.5 shoes in stock online, ordered them, was charged and said they were dispatched. Was then emailed saying they didn't have any after all. Now without shoes for my wedding.”

Helpful Report

Posted 8 years ago

Hello, Thank you very much for taking the time to provide your comments. We know how important the products we provide can be to our customers as they plan their weddings. We are sorry that in this instance a technical error has resulted in some confusion and disappointment. The last thing we would ever want to do is complicate your wedding day. The great news is that we were ultimately able to locate the item and will dispatch them to you immediately. On behalf of Rainbow Club, please allow me to sincerely apologise for the mistake but more importantly wish you every success and happiness in married life. Do please be sure to send us photos of your wedding day. There is nothing we love seeing more than a happy bride. With sincere regards, Rainbow Club Customer Service Team

Posted 8 years ago

“Can I suggest that before you request reviews from customers it would be a good idea to ascertain whether or not the items they have ordered have been delvered. I have not even received an email from you confirming my order or a notification of whether or not it has been dispatched yet!”

Helpful Report

Posted 9 years ago

Hi Mrs Rowan Jarvis, Thank you for your feedback. Please accept our apologies, the automatic review requests were not properly extended to compensate for the bank holiday period. Under normal circumstances we would have expected your order to be delivered by now. The confirmation order e-mail was generated on April 4th at 13:38, and the tracking information sent yesterday at 18:00. If you have not received these notifications, please double check your junk folder. I've taken the liberty of tracking your order and it will be delivered today between 10:16 and 11:16 today by DPD. Should you require anything further do please let me know and I will be happy to help. Best regards, Rainbow Club

Posted 9 years ago

“I ordered a veil and shoes but have decided to return the items as they didn't match my expectations. The shoes were very hard with not much give in them and I thought they were quite "yellow" looking rather than ivory. The veil was not hemmed and looked like it had just been cut with scissors. The diamantes looked as though they might not last the wedding day let alone if I wanted to pass the veil onto anyone to use in the future. I thought it was a good price at the time of purchasing, but I guess you get what you pay for. Sorry :/”

Helpful Report

Posted 9 years ago

Hi Stephanie Thank you for taking the time to review our products. We would like to try and explain the points you have highlighted to see if there is anything we can clear up or help with. As a business we are committed to making stylish, comfortable products. Satin shoes are by design a fixed construction, as opposed to leather moccasins which are designed to be loose so that they can wrap around your foot. All of our shoes feature a foam padding under foot to make sure they’re perfect for your special day, and we also offer a separate ‘Bliss’ lined collection which really dials up the comfort factor. I’m sorry that you were disappointed with the colour of the shoes you received. We know how important it is to get the just the right match between your wedding shoes and your dress, and we take extra care to make sure that our photographic process is as accurate as possible. We’ll review the photos of this style to see if there is any improvement which can be made. The shoes you purchased are part of our Else collection which uses our exclusive Ivory Bridal Lace Satin. You will note that the flower embellishment on this style is not made of ivory, but is indeed a contrasting off white fabric. Please accept our apologies if the veil you received was anything less than perfect. We take great pride in the fact we have all of our veils hand made in our own factory here in the UK. Each piece is delicately made and are indeed cut by hand with care rather than by machine. I have personally spot checked the stock we’ve got currently to ensure that all of the items are properly finished and that the diamantes are of the specified premium quality we demand. Thank you once again for providing your feedback. We appreciate how busy this time must be for you. We will use your comments to help ensure that we fulfil our commitment to provide the best service and best products to all of our customers. Should you have any further queries, do please email us on enquiries@rainbowclub.co.uk and we will be happy to help. Many thanks

Posted 9 years ago

Rainbow Club is rated 4.6 based on 1,448 reviews