Raileasy Reviews

2.38 Rating 8 Reviews
38% of reviewers recommend Raileasy
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About Raileasy: Raileasy.co.uk, the impartial train ticket website is designed to simplify the fare structure and encourage rail travellers to buy their tickets in advance, resulting in savings of up to 80% compared to ‘on the day’ prices.With less steps in the booking process than other websites and no need to register or remember a password, Raileasy.co.uk has made it far simpler for the travelling public to access advance tickets. It also saves rail users time and hassle by automatically checking single and return fares at the same time and displaying the best price for each journey so travellers no longer have to perform a number of searches to find out if single tickets are cheaper. Raileasy is accredited by the Association of Train Operating Companies.

Visit Website

Phone:
0906 200 0500

Email:
admin@raileasy.co.uk

Location:
10 Station Parade
High Street Wanstead

Categories:
Travel
Travel

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"abysmal customer support experience a total waste of money. not worth while going to court for the sake of £20 but it's a learn for me at least. never again."
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Posted 3 weeks ago
Are you Raileasy? No one is perfect. Reply to this negative review and show your potential customers that you value the feedback Raileasy receives and that when things do go wrong you do your best to put things right. Reply Free
"Do not use this website! Their website is not reliable. For me, they did not complete a transaction for my single train ticket. I did not receive a confirmation email, money was taken out regardless, I missed the train I wanted to get and I missed work that day. It was a hellish morning. Also if you go onto the ticket splitting website via moneysupermarket.com, they are cheaper. For example a Rugby-Glasgow single ticket was £49.50 with TicketySplit via Money Saving Expert but it was £52.10 with Raileasy. £2.60 cheaper pretty good especially when it's coming from a more reputable website. Hope this helps anyone who is tirelessly fighting the increasingly expensive price of train tickets!"
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Posted 1 year ago
"It is more complicated than just buying a ticket, but I certainly can't complain about the money saved"
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Posted 1 year ago
"I got return tickets to Leeds for the day for £60 which was half of the best price I could find. This includes their fee and having the tickets posted to me - which arrived the day after I made the booking on line. The only minor issue is that they don't seem to issue proper itemised receipts which I would prefer."
Helpful Report
Posted 1 year ago
"This company is simply Dishonest do not book with them."
1 Helpful Report
Posted 2 years ago
"I had the misfortune to use rail easy they should be called rail nightmare. I made the 'mistake' of having my credit card snap so couldn't collect my tickets from the machine, this was fully 5 days before I was due to travel. So I rang their horrifically expensive helpline where upon I was told there was nothing they could do but if I booked more tickets they'd give me a refund. Great I thought so did that, it wasn't until I asked for the refund that they mentioned there'd be a 10 pound fee and it would be for the cheaper tickets leaving me 68 pounds out of pocket. On contacting them again I was told I'd done nothing wrong but tough there'd stick to their policy and would issue the smaller refund even though I told them not to do so. The contempt shown for their customers is surprising in this day and age. My advice is never use these crooks to be book you rail tickets."
1 Helpful Report
Posted 2 years ago
"Bloody Awful. My other half never realised you charge premium rates for phone calls, and now we realise that is why she was kept on the line for such a long time!!! £11.56 for one call is awful, you should be ashamed!!!!"
1 Helpful Report
Posted 3 years ago
"On recently collecting my London return journey tickets from the machine at the local station I noted no reserved seats had been registered - this may have been an error on my part when booking -not sure if it was my fault or a problem with the technology, but anyway, I contacted Raileasy by e mail and they replied within 15 minutes. They arranged reserved seats both ways, and the tickets were posted to me and arrived the next morning. A brilliant service!"
1 Helpful Report
Posted 3 years ago
Raileasy is rated 2.38 based on 8 reviews

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Alice, Customer Support