“Fabulous customer service when I had my ‘ugly step sister’ moment opening up what I thought would be a size 39 to find I obviously hadn’t checked the order as I had accidentally ordered a 35! Luckily they immediately helped and sorted a replacement which was swapped within the week in a very hassle free way.
Thanks so much”
“after a very bad experience with a different shop selling Rachel Simpson I was hesitant to order at first, but I could not find more beautiful shoes anywhere else for my wedding, so I ordered and had my shoes home after literally 5 days and the shoes are awesome!”
“I loved my experience with purchasing shoes from Rachel Simpson! I have never been one to be in love with shoes and was finding it hard to find a pair of shoes for my wedding! Once I found Rachel Simpson’s shoes, I fell in love! There was such great information on sizing on the website that I was able to find the right fit the first time! Also, I live in the US but my shoes arrived sooner then I thought they would! I still might go back and get a pair of Willow Flats!”
Fab to hear you have found a love of shoes in our brand and good to hear you found our sizing information helpful. We always try to give as much information as possible as we know how difficult it is to buy shoes online.
“Beautiful wedding shoes, the flat Amber shoes in a size EU43 are true to size and the quality is lovely. Very excited to get proper wedding shoes in my size and in a style I was looking for. They were a pre-order so there was a little bit of a wait for them to arrive, but very good communication through their Instagram DMs about date of delivery on enquiring.”
Sorry to hear your size was a pre-order but glad we were able to keep you up to date with everything. We try our best to keep all sizes available but sometimes we just can't keep up with demand!
Hope you enjoy wearing them!
“Fabulous customer service
Lady on telephone was super helpfully in advising me re. Colour etc
Prompt receipt of items and refund
I also purchased from RS in 2019 and the whole experience was fantastic, again the lady on the telephone was so knowledgable and professional
**I was able to communicate via all 3 ( question below)”
“I have the mint Isla shoes which I used for my wedding day - I loved them and they were so comfy. For a treat after the wedding I purchased a bag to match. The quality is amazing and I can’t wait to wear them together.”
“I bought the ginger silver shoes in your sample sale and the team couldn't have been more helpful when I asked if they could get posted out asap to have them in time for my first dress fitting! The shoes are such good quality and I have high hopes on the comfort too! Highly recommend.”