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R3 Data Recovery Ltd Reviews

4.8 Rating 323 Reviews
96 %
of reviewers recommend R3 Data Recovery Ltd
Company Reviews Metrics Info
4.8
Based on 323 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read R3 Data Recovery Ltd Reviews

About R3 Data Recovery Ltd:

Data Recovery Company with full data recovery lab and expert engineers. VMWare XSAN RAID EMC IBM DELL HP StorageWorks Drobo Synology QNAP RAID 0,1,3,4,5,6,10,50 JBOD DFS VMFS NTFS HFS FAT EXT3/4

HDD SSD USB, Flash Memory. SAS SATA FC IDE SCSI SD CF iSCSI VMDK

R3 Team deliver successful recovery of data even when declared unrecoverable by other companies. Andy and the team at R3 help those told there is no hope. R3 are more rapid and have the highest success rates in the fields of UK data recovery.

Visit Website

Phone:

0333 123 3282

Email:

andy@r3datarecovery.com

Location:

Security House Windsor St , ,,
Sheffield
S4 7WB

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5
S.K
S.K
Verified Reviewer
“Thank you so much to the team and Andy, I called in late evening after having my USB die on me, needing to submit my work for the following morning I got in contact with Andy who was amazing I genuinely can't thank him enough he guided me through the whole procedure I delivered the usb before midnight and the following morning all was recovered.”
R3 Data Recovery Ltd 5 star review on 23rd October 2018
Helpful Report
(Wakefield) -
5
Karishma Mehta
Karishma Mehta
Unverified Reviewer
“The service was amazing! I had a emergency and the computer stopped working and had some data on it I needed for an important exhibition! I was panicking and the customer service was amazing. They helped calmed me down, explained everything properly. Withing 24 hours, I had a courier service come an collect the hardrive, a draft of the files that would be recoverable immediately, and the files needed immediately within 24 hours. Throughout the process, I was updated and they even worked till late and on the weekend to get me my information! Within 2 days I had a hardrive full of everything recovered. Additionally the price was similar to other prices that gave time estimates of a few weeks. I was really impressed with the service and it saved my life!!”
R3 Data Recovery Ltd 5 star review on 30th August 2018
Helpful Report
Glad we could be of service Karishma and thank you for taking the time to leave a review of our services Andy and the team at R3 Data Recovery
5
Fabio Tomo
Fabio Tomo
Verified Reviewer
“Two day after the receipt of the package,they warn me that everything is recovered.Excellent.The best”
R3 Data Recovery Ltd 5 star review on 2nd August 2018
Helpful Report
Hi Fabio Many thanks for leaving a review. We were pleased we could help with your Seagate ST1000LM048 We are one of Europes very best data recovery companies and have a higher success rate than those found in Italy like Pronto Dati and Salvataggio Dati Regards Team R3 Data Recovery
5
Geoff B
Geoff B
Verified Reviewer
“On a Friday evening just after 6, at the start of a bank holiday weekend, 4hrs before my course deadline. I lost 4 weeks of work, 40pages, over 10k words all reduced to 8 pages due to a corrupt Word file. PANIC! Microsoft couldn't help, even with a remote desktop session. 1 email to Andy at R3 (he was the only one to get back to me so far as well), half an hour later, he has the file and is working on it! Within 2 hours he has saved my bacon. He couldn't save the whole document but, all of the text was saved. A few hours of editing and it was sorted on my end. Andy's friendliness, professionalism and general attitude was fantastic! I couldn't have hoped to get a response on a Friday night, I was very happily surprised. I can not recommend R3 Enough. Absolute legends!!”
R3 Data Recovery Ltd 5 star review on 29th May 2018
Helpful Report
Although technically just an unravelling of a damaged document to extract the undamaged content it was time critical and your quick reactions and communications meant that my assistance helped you beat the deadline. Having the built one of the best data recovery labs in Europe and a team of specialist technicians it is the combination of resources a specialist data recovery skills that makes R3 the highest success rate data recovery lab in the UK. R3 recover mostly data declared unrecoverable by other labs. That particular night the R3 team were nursing a drive declared unrecoverable anywhere in Europe. As you saw yourself our dedication to helping our clients in their hour of need is our strength. Glad to be of service. Andy Butler Operations Director R3 Data Recovery
5
Cat Mills
Cat Mills
Verified Reviewer
“An absolutely amazing company, when I had lost all hope Andy worked away and managed to get my document back. Andy explained everything and was in contact from the moment he took my case on. This company is beyond professional and ensures recovery when no others can; they never give up. I can never repay Andy for all the hard work he put in to get the best results!! I would recommend this company to everyone, they are professional and put the time and care into recovering data that you would into your own work. My work was recovered in less than 24hours with honest advice and help. Again I cannot explain my relief and gratitude towards Andy; he is truly a genius! Thank you!”
R3 Data Recovery Ltd 5 star review on 23rd April 2018
Helpful Report
5
Stuart Sutherland
Stuart Sutherland
Verified Reviewer
“My Granddaughter had damaged her USB Flash Drive - actually bent it at right-angles and then proceeded to try and straighten it. Unsurprisingly it didn't work after that and tragically it had 5 years worth of work saved on it and it had NOT been backed-up - lesson learned. I tried a repair and although fairly capable electronically, I don't possess the necessary specialist gear to effect such micro-surgery, so was unsuccessful in restoring it. As my Granddaughter was in bits over the pending loss I decided to do a search on Google and because 'R3 Data Recovery' was fairly highly ranked ie on first page and because it was reasonably local to me I decided to call the number on the website. It was outside normal working hours and I was half expecting an answering machine message when Andy answered his mobile - and this was just the start of a fantastic customer service experience. From that moment, Andy explained in detail the process and options available and although he never gave false promises, he gave me a reasonable expectation that there was a credible prospect of data retrieval. He also quickly assimilated my electronics competence and our resulting discussions, at a technical level, convinced me beyond doubt that this was the company to use. I dispatched the broken USB Flash Drive by Royal Mail 'Special Delivery' next day service and the following day received an email around 11:00 hours from R3 confirming that it had arrived and they were beginning recovery of the device. At the same time I was asked to forward the file types and priority of recovery required as this information assists the engineers to target the most important data just in case they have to make a quick decision on a device that is beginning to fail. This shows just how professional this company is in taking a proactive approach to ensure the best possible outcome in the event of such issues arising. At around 14:00 hrs I had a complete listing of all recovered data for me to confirm. It took some time to go through 4 years worth of files and confirm our acceptance but by around 18:00 hrs R3's Invoice was sent to me for payment. The price was exactly what it was expected to be and by 19:00 the payment was completed, the account confirmed as settled and password for the download received. All data was uploaded to 'WeTransfer' by around 19:30 and loaded onto a new USB Flash Drive and in the grateful hands of my Granddaughter by 21:30 hrs. Along the way, even at these hours, Andy was updating me via sms on a regular basis keeping me up to date with progress all the way until final delivery. The reason I've provided all this information is it shows, without doubt, what a brilliant company R3 Data Recovery Ltd is and how professionally it is run from project start to finish - I would highly recommend this company to anyone that has a data recovery issue. I have never ever had the pleasure to work with a company that is run any where near as commercially astutely as this one is and doubt that I shall ever find another like it. Andy and his team are brilliant, highly communicative, professional and deserve this recognition, they are truly outstanding and I would say, pretty unique among their competitors.”
R3 Data Recovery Ltd 5 star review on 7th March 2018
Helpful Report
(Bath) -
Many Thanks for the comprehensive review Stuart. R3 Data Recovery is a team effort to deliver the highest success rates of any data recovery company setup in the last 20 Years. Our daily challenge is how to manage both the technical challenges, as well as delivering a relatively painless experience for the majority of clients. As your experience shows, even though the damage to the memory stick had put fractures through the PCB Paull the engineer assigned was able to rework temporary connections to enable access to the controller and relink to the flash memory resulting in a full recovery. r3 is a small company with some of the most experienced data recovery specialists with a reputation for being the best of British. Since developing the Security House lab we have also been developing a new facility the FME lab and we handle some of the smallest disasters to some of the very largest every month. Many thanks for taking the time to leave such a great review of Team R3 Andy Butler
5
Tom Cowe
Tom Cowe
Verified Reviewer
“We had a 2TB HDD full of Wedding Photos that needed to be edited for clients. We accidentally dropped the Drive causing it to have jammed Read Heads thus making the data unreadable. I sent it to Andy at R3 and he was able to recover everything 100%, and have it back to us within two days. The level of service R3 provide is awesome and I will for sure be using them in the future for any data recovery should I need it.”
R3 Data Recovery Ltd 5 star review on 20th December 2017
Helpful Report
(Liverpool) -
Glad we could be of service Tom The Security House Lab continues to develop the latest solutions to the recovery of dropped and clicking hard drives. Our emergency services are designed for time critical sensitive and business critical situations. The R3 engineers are Britains local world class disaster data recovery company that is affordable cost effective and trusted by individuals, students, companies, and Government departments and contractors. Thankyou for taking the time to leave a review. Andy and the Team at R3
2
Shaun Mecrow
Shaun Mecrow
Unverified Reviewer
“"It started well, from contacting them, to sending the hard drive off and all through the recovery process, I was updated throughout and felt it was going well. I was then re-quoted for a mechanical fault. It was pricey and I spoke my concern of the success rate as I had a lot of stuff already backed up and was only after a select few files. However I was assured it was either 'all or nothing', so took the gamble. I then received the recovered list, and shortly after I received the invoice and then things started to go wrong. The recovery list is hard enough to go through as it is and there were a number of files that I either couldn't find on the list or didn't have a name. I then asked for help in locating / confirming the names of the files (as these may have been what I was after) and enquired if subsequent scans could improve the reading or help locate my missing files (I was willing to pay additional fees). What I got was complete disinterest and a feeling that after they recovered what they had, as far as they were concerned, their job was done. I tried to explain what needed to be looked for and was willing to spend as long as it took to 'help them, help me' and was informed by the person I spoke to that he would talk to the engineers about my request, but I got the feeling I was just becoming an inconvenience to them at this point. As a number of days had passed I thought it best to pay the invoice. With that, the drive was sent back to me with no update about my request and no response when I queried it. Unfortunately for me the gamble didn't pay off as it turns out the files that didn't have a name weren't the ones I was after and turned out that the files I was after and the majority of my personal files in general (pictures, etc) weren't recovered. What I did get, were only a handful of my personal files (and it was a small handful at that) and thousands upon thousands of folders in no specific order containing system or directory files that make up the various applications that were on the drive, which have 0 value to anyone. This may have made it look like a successful recovery by pushing the recovered percentage up, but in my case it really wasnt. I completely understand the terms and conditions of file recovery in that its not a guarantee and that the risk I took was my own which I accept and this review is mainly due to the customer after care. When being charged close to £700 to not be able to recover the files I was after and then not really caring when asking for help in finding them, even when willing to pay more, just felt like a slap in the face. I congratulate them for being able to access the drive at all, its further than anyone else may have got, its just a shame that in my case, it was a waste of both our time... and a very large hit on my wallet.”
R3 Data Recovery Ltd 2 star review on 8th September 2017
Helpful Report
Dear Sean I fully appreciate your point of view but let me say we have done the work asked of us and we were working on a situation which had been exacerbated by previous software recovery attempts which you would not have realised can exacerbate a failing drive. Do not interpret being busy as not caring. Your case has been processed as per your instructions and our procedures. Your original problem was actually a degrading drive, what became apparent was it was actually a weak head and damaged platter. The previous software recovery attempts you had carried out prior to sending it to us contributed to the damage to the file system. The quality of the recovery was actually very good, the issue is the folder structure was damaged as a result of the catalogue being in the area where the heads had landed. The effort and expense for both the company and charged to you was correct for the task. If we thought we could improve the results with more donors, or processing time we would. What we will do is prevent the image made in the recovery process from being wiped, we recheck the scan of the image to see if there are any other lost files, in particular pictures and general files you say were not recovered. I will follow up during the next week with the outcome of our investigation. Andy Butler R3 Data Recovery
5
Unverified Reviewer
Anonymous
Unverified Reviewer
“I have used R3 Data recovery. They are a professionally run, customer friendly company that provides a first rate, discrete, data recovery service and keeps one in the loop at all times. I recommend them highly. The Bluespot Knee Clinic”
R3 Data Recovery Ltd 5 star review on 27th March 2017
Helpful Report
Hi Both Seagate 3TB drives in RAID 1 had degraded. We Identified the fastest one to recover and after imaging / bad sector rescue transferred the recovered data to a new 3TB Western Digital. We appreciate you taking the time to leave a review. Andy and the team at R3 Data Recovery
5
Rico Liu
Rico Liu
Unverified Reviewer
“非常快捷及安全的修復 本人的外置硬碟突然失效 R3 Data Recovery 以三天時間，作出100%修復 對他們的服務表示滿意”
R3 Data Recovery Ltd 5 star review on 7th March 2017 R3 Data Recovery Ltd 5 star review on 7th March 2017
Helpful Report
(London) -
Very fast and safe repair My external hard drive suddenly fails R3 Data Recovery made a 100% fix in three days Satisfied with their service Many thanks for the review Rico The pictures of the supercars on Facebook are indeed impressive "hard drives" Possibly the most super cars ever recovered ! All the best from Andy and the team at R3.
5
Shirley
Shirley
Verified Buyer
“R3 recovered all the information that had to be temporarily placed onto a thumb drive that snapped. This included 5 years of personal financial; confidential Advocacy files; Company Accounting for a family member and the most precious file of my photographs of the last few years before all my children left home. They were memories I could never have gotten back. If you have a problem ask them, they will tell you straight they did me, no promises they cannot keep just honest assessments and goals delivered. An eternal thank you.”
R3 Data Recovery Ltd 5 star review on 3rd November 2016
Helpful Report
(Plymouth) -
Hi Shirley Glad we could help be of service. Thank you for taking the time to leave a review. Andy and the Team at R3 Data Recovery
5
Luke Johnston
Luke Johnston
Unverified Reviewer
“Absolutely fantastic company! Had around 16GB of data which was not backed up on a flash drive. Sent to them on the Thursday, arrived Friday and they emailed me with all the files they could recover Friday afternoon. Got everything back and that was the 7 to 10 day service! Would highly recommend this company - they are fantastic!”
R3 Data Recovery Ltd 5 star review on 19th May 2016
Helpful Report
(Whitehaven) -
Dear Luke - Many thanks for the review of our emergency memory stick data recovery service. Your Sandisk Cruzer had had a hard life but you made the right call. The R3 Team has several expert engineers and dedicated support technicians which enable the Security House lab to function as part of a full Data Recovery Hospital. This enable every level of data loss, hardware failure and disaster recovery situation to be managed cost effectively, efficiently and within timeframes. Andy and the team at R3 Data Recovery
5
OJ
OJ
Unverified Reviewer
“While I eventually didn't need the service, he was very supportive in the processes was extremely reassuring and made me feel safe about my data m.”
R3 Data Recovery Ltd 5 star review on 28th April 2016
Helpful Report
(Leeds) -
Thank you for taking the time to leave a review Oliver In reality the damage to your drives connector was not sufficient to require data recovery, In this case just some advice on removing the damage casing and using a docking bay to replace SATA to USB connector. All the best Andy at R3 Data Recovery
5
Nixon Hire
Nixon Hire
Verified Buyer
“Excellent service from collection, recovery to delivery of recovered files.”
R3 Data Recovery Ltd 5 star review on 4th April 2016
Helpful Report
(Swindon) -
Many thanks for the review Richard Your companies HP BD07285A25 72.8GB SCSI drive had given many years of service before failing. Fortunately hard drives have a good chance of successful recovery providing they are not interfered with . R3 have built the capacity to handle almost all situations, and continue to develop as the UKs most proficient high success rate data recovery lab. Andy and the Team at R3
5
Allseven24 Ltd
Allseven24 Ltd
Verified Buyer
“Fast and efficient service, very well organised.”
R3 Data Recovery Ltd 5 star review on 31st March 2016 R3 Data Recovery Ltd 5 star review on 31st March 2016
Helpful Report
(Plymouth) -
2
Andy McCafferty
Andy McCafferty
Verified Buyer
“The recovery was successful, however, the price seems to me that you realise you have most customers over a barrel, and take advantage of that. Thanks for the data, but not cool (and the sitting in a cupboard or whatever the description was doesn't wash). Get a grip of your pricing. X”
R3 Data Recovery Ltd 2 star review on 28th March 2016
Helpful Report
(Bradford) -
Dear Andy - I assure you that we do not work like that. The labs, its engineers and its support staff are focused on giving accurate pricing at the time of quoting. The £599+vat charged was for an emergency recovery of a failed Apple Mac Hitachi 2.5" which we received on a Tuesday and returned the recovered data the following Saturday. The price you paid was the price quoted at the outset. Andy
5
Andrew Foster
Andrew Foster
Verified Buyer
“Yet again, our customer's data was recovered in an emergency. Complete recovery professionally managed as always. Simple, efficient and reliable service well recommendable.”
R3 Data Recovery Ltd 5 star review on 28th March 2016
Helpful Report
(Halifax) -
Hi Andrew Thank you for the review and glad we can be of service to your clients. Andy
5
John Cameron
John Cameron
Verified Buyer
“A fast, efficient service. The courier service was excellent. Communication was maintained at all times. The team was careful not to promise anything they could not guarantee but within a couple of days of sending my failed memory stick, I had access to all my data (6 months' work) and I could not be happier with the service provided.”
R3 Data Recovery Ltd 5 star review on 27th March 2016
Helpful Report
(Chatham) -
Hi John Glad we could be of service. Many thanks for the review. We are working hard to continue developing the labs capabilities, capacity and service provision to meet the needs of our clients and exceed the success rates of any other DR lab in the UK even if our lab is not in a prestigious location it is secure and fit for purpose. Andy and the Geeks Cupboard at Security House
5
Cyfarthfa Park Primary
Cyfarthfa Park Primary
Verified Buyer
“Very quick and clear response, next day courier service and fortunately everything recovered! Great service.”
R3 Data Recovery Ltd 5 star review on 27th March 2016
Helpful Report
(Merthyr Tydfil) -
Hi Richard Glad we could be of service and that you appreciated the skills of our engineers and customer services handling of your case. Andy and the team at R3 Data Recovery The Data Recovery Hospital
5
World Domination Music
World Domination Music
Verified Buyer
“Excellent service from people who know what they are talking about! All my files retrieved including special ones so am busy uploading copies elsewhere as a second backup. Would recommend R3 Data Recovery to anyone.”
R3 Data Recovery Ltd 5 star review on 27th March 2016
Helpful Report
(SOUTH CROYDON) -
Hi David Your Seagate 500GB had a firmware issue and bad sectors, but despite its age the data was fully recovered including proprietary files types produced by you recording package. Glad we could be of service and many thanks for the positive review. Andy and the Geeks in a cupboard at R3 Data Recovery
5
Danny Tammuz
Danny Tammuz
Verified Buyer
“They kept me informed all the way through the process, I didn't have to chase them they contacted me with the updates. They finished the job early, they gave me the costs up front and there was no hard sale after proceeding with the job and their was no hidden extras. R3 was top notch!! I was thoroughly impressed with every dept. They even pick up your HD from your home/work and drop it back to you. Their service was faultless - I would give them 7 stars out of 5 if i could. They made a stressful time run smoothly and that is exactly what I needed. very happy customer i is. DT”
R3 Data Recovery Ltd 5 star review on 26th March 2016
Helpful Report
(London) -
Many thanks for the review of R3 Data Recovery The data recovery hospital is essentially a team of geeks in the lab who are industry leaders when it comes to data recovery. The sales and customers services functions have been developed to compliment the "Geeks in a cupboard" and ensure we can get on with as many successful recoveries a month as possible. We continue committed to helping as many as possible affected by data loss every month as possible. By building up the labs capacity and flexibility we have continued to keep the real cost of data recovery affordable despite the increasing capacities and complexities of the failures we are presented with 24/7/365 Andy and the team at R3 Data Recovery Hospital
5
Ronnie Hermon
Ronnie Hermon
Verified Buyer
“Great Service Whilst they work is pricey - they brought back my hard drive back to live to retrieve vital data then cloned my old hard drive on to a new one and got the lap top to work as before Amazing work - worth every penny.”
R3 Data Recovery Ltd 5 star review on 26th March 2016
Helpful Report
(Elstree) -
Hi Ronnie Many thanks for the review. Whilst the emergency rebuild and recovery service can appear expensive it is in fact at least 50% of the cost of competitor and every bit as successful. In this case we were able to draw the donor direct from our own stock saving days if not weeks locating a correct donor. Glad we could be of service. Andy and the Geeks in a cupboard at R3.
5
Jim Geddes
Jim Geddes
Verified Buyer
“My external hard drive was damaged and all the video data belonging to a wedding I was on it. I sent it to Fields Data Recovery and paid £299 plus vat for them to recover it. After a few weeks and offered to dispose of the disc themselves. I refused to allow them to do this and asked them to return it to me. I then found an advert for R3DATA and thought I would them , more in desperation than hope. A few weeks later the news cam back from them them that they had managed to recover all the data . I have since had my money returned from Fields after threatening legal action against them. If you have a damaged external hard drive I would recommend that you contact R3Data first . They are not the cheapest but you will get excellent service from them,”
R3 Data Recovery Ltd 5 star review on 5th November 2015
Helpful Report
Dear Jim Thank you for your review, unfortunately your experience of our competitor is not uncommon and we regularly recover drives declared by data recovery specialists who claim skills and resources they do not have. Although R3 Data Recovery Ltd is a relatively small company it is one of the very best data recovery teams assembled anywhere, both in the UK and internationally we are recognised for building processes to maximise success rates. R3 has rebuilt the Security House Lab first developed by ABC Data Recovery and bought out several competitors to achieve the scale needed to provide a true data recovery hospital service nationally. I remain dedicated to developing the teams capacity and improving its capabilities to ensure more home users and small businesses get a fair deal and best chance of recovery. Andy Butler R3 Data Recovery Ltd
5
Katarina Woodhouse
Katarina Woodhouse
Verified Buyer
“I was absolutely devastated when my memory stick broke. After ringing and emailing many, Andy was the only company who answered at 5 o'clock on a Saturday afternoon. He reassured me his skilled team and himself would try their best to recover my data, but obviously there was no guarantee. I felt instant relief and began to calm down from my previous upset. Andy quickly text me his details and on the Monday I sent my usb stick recorded delivery. The next day I received an email saying that my data had been recovered. I followed the instructions on the email and I saw my data on the screen - needless to say I was undoubtably greatful just from that. A few days later, I made a secure payment through PayPal and received an email for me to download my documents. I am ever so greatful to Andy and his team for all their work to recover my data. It saved me countless hours of work and I was very pleased with the service. Would highly recommend for data recovery!”
R3 Data Recovery Ltd 5 star review on 6th April 2015
Helpful Report
(Teignmouth) -
Many thanks for taking the time to leave a review. We help with all types of memory failure and damage. Broken memory sticks including those bent or chewed by dogs are also catered for. Team R3 Data Recovery
5
Andrew Foster
Andrew Foster
Verified Buyer
“I cannot put into words how fantastic the service provided by R3 was, but needless to mention we did recover data after a complex raid failure - totally - and very quickly. Many thanks to Andy and the team - brilliant.”
R3 Data Recovery Ltd 5 star review on 3rd April 2015
Helpful Report
(Halifax) -
Many thanks for the Review Andrew It was good to meet you and show you around Security House. The emergency service performed for the RAID 0 with 3 x WD5000AAKB-00H8A0 disks was completed within 24 Hours of arrival. With a total of just 36 hours from your original call. By arranging collection direct from another data recovery lab and acting quickly we were able to achieve the recovery for significantly less cost as an emergency than the competitor who had taken over a week . The R3 Data Recovery Hospital does not advertise the clients we work for, but we are pleased to get reviews. Our lab is used daily by all types of organisations who prefer not to advertise their data loss situations and our success rates enable us to be efficient and cost effective. Andy Operations Manager R3 Data Recovery Security House Windsor Street Sheffield S4 7WB 0800 999 3282
R3 Data Recovery Ltd is rated 4.8 based on 323 reviews
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