R3 Data Recovery Reviews

4.7 Rating 534 Reviews
94 %
of reviewers recommend R3 Data Recovery
4.7
Based on 534 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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About R3 Data Recovery:

R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.

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Phone:

0800 999 3282

Email:

andy@r3datarecovery.com

Location:

Security House Royds Mill Windsor St

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Excellent service fast and kept me informed along the way, even had a personal call from the team to enquire that it was the correct service and run through the options, highly recommended we’ll done team
R3 Data Recovery 5 star review on 7th October 2021
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(DUNOON Data Recovery 0141 2971033) -
Hi Jonathan, thank you for your review of R3 Data Recovery, glad we could assist on the cost effective recovery of your precious files. Andy and the team at R3 Data Recovery Case ST2000DM001 Seagate 2TB NAS "Hi , nas crashed and deleted all files , just photos music and some video clips" 16/08/2021 11:01:40 Happened 4 years ago, not touched since. 16/08/2021 11:01:44 - Failure set to: Logical 16/08/2021 11:06:16 - Accepted & awaiting arrival 23/08/2021 10:47:05 - Received 23/08/2021 10:48:26 Received own RM 23/08/2021 11:50:33 - Diagnostic 24/08/2021 11:25:48 - Cloning 27/08/2021 10:23:11 scanned image drive and saved data 27/08/2021 10:23:16 file listing 27/08/2021 11:45:16 File list sent to customer 96% 916GB 27/08/2021 14:16:04 - Invoiced 27/08/2021 15:09:10 - Paid 27/08/2021 15:12:37 copying data to customer RM then dispatch 31/08/2021 15:15:46 - Returned - Recovered
Have emailed me everyday for 3 months for a review
R3 Data Recovery 1 star review on 7th October 2021
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(Liverpool) -
Hi Liam Apologies if the reviews collection system has sent out a number of unwanted requests. We do our best as a team to deliver the highest success rates as efficiently as possible. Very few actually leave a reviews. We hope you are happy to have been reunited with your recovered data which from your enquiry "Part of the USB connector has snapped off so that it is no longer detected when plugged in (the thick part of the inside part of the connector was also broken off so just the circuit part of the connector is in tact) " Your job notes shows the progression from initial call to despatch. Regards Andy and the Team at R3 Data Recovery 14/06/2021 09:28:43 - Failure set to: Electronic 14/06/2021 09:28:48 Quoted snapped connector. 14/06/2021 16:49:34 - Accepted & awaiting arrival 16/06/2021 11:12:29 - Received 16/06/2021 13:43:00 Temp repair sector access NTFS MFT 100% cloning BITMAP 16/06/2021 15:17:04 100% BITMAP 16/06/2021 15:17:12 - Data transfer 16/06/2021 16:02:23 FL sent 100% 34.3GB 16/06/2021 16:03:00 - Needs invoicing 17/06/2021 10:47:33 - Paid 17/06/2021 11:52:05 copying data to customer RM then dispatch 17/06/2021 12:28:37 customer RM passed for dispatch
Wow, so impressed with the whole process from start to end. Clear quote to recover LOADS of what I thought were lost photos on an external hard drive that more than one shop had told me was well and truly broken. Efficient process and kept nicely up to date and c. 12,000 photos delivered back on a new device as good as new! Absolutely fantastic service and totally recommend; don't go anywhere else!
R3 Data Recovery 5 star review on 7th October 2021
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(St Albans Data Recovery 0172 7580282) -
Thank you for your review Duncan. This old Seagate Momentus 320GB laptop drive had put in a good innings, almost 10 years ! Although R3 Data Recovery have an extensive donor stock of hard drive stock, matching this particular revision required a version tracked down overseas which had the correct parameters to enable a good full recovery apart from 80 files affected by the heads sticking to the platters when they crashed. The top platter looked perfect but this was because it was not actually used, this was actually a 500GB drive downgraded to 320GB Another successful rebuild and recovery by R3 Data Recovery. Case Notes. "External hard drive corrupted / not being read. Beeps / buzzes when plugged in. Lots of memories/photos etc so any help appreciated!" 18/08/2021 09:23:27 Beeping Not spinning properly Quoted mech 18/08/2021 13:11:06 - Accepted & awaiting arrival 25/08/2021 10:09:03 - Received 25/08/2021 12:49:33 Drive has stiction Queued for CR inspection 26/08/2021 13:43:56 2 Platters 3 heads (top surface unused) Stiction approx 50% onto surface Filter present & clean No rings or visible damage No dust or glitter present 26/08/2021 15:30:30 Donor: none in stock: Found one on eBay with BSM FW: Informed Client 27/08/2021 15:05:26 Waiting on feedback 31/08/2021 11:07:38 - Invoiced 31/08/2021 14:38:19 - Paid 03/09/2021 09:15:25 Parts Ordered ETA 22 Sep 14/09/2021 16:14:17 Donor arrived and tested ok. Is compatible. 14/09/2021 16:19:27 - Clean room 15/09/2021 11:40:13 CR work HS donor drive had 4 heads (top surface has a head running on it now) 16/09/2021 16:33:53 Drive becomes ready, FW patch and SA backup done Cloning 16/09/2021 17:45:18 Finished Cloning with 453 UNC 16/09/2021 17:45:19 - Data transfer 16/09/2021 18:04:42 ****************************************************************************** Folders - 791 Files - 19919 ( 87.60 Gb) Normal Files - 19839 Problem Files - 80 ****************************************************************************** 17/09/2021 10:54:07 FL sent to customer 99% 87.6GB 17/09/2021 11:34:51 - Invoiced 17/09/2021 12:02:31 - Paid 17/09/2021 12:22:39 copying data to 1TB NTFS encrypted RM then dispatch 17/09/2021 13:58:08 1TB NTFS encrypted RM passed for dispatch
when I unknowingly got scammed by another form phoned R3 to get their advice as they have had plenty of experience with other firm and their tactics. was able to get my drive back and shipped it to R3 who recovered all missing data and kept me informed at every step of the way. very good service.
R3 Data Recovery 5 star review on 7th October 2021
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(Sheffield Data Recovery 0114 4081282) -
R3-114017 Hi Andy from Andy and the Team at R3 Data Recovery, thank you for your review. You were fortunate not to have been extorted by Fields Data Recovery and to find my posts which have been able to help many affected by Fields to get refunds and their property back, but it is the tip of the iceberg and one of the scandals of data recovery. The #fieldsdatarecoveryscam is a market problem affecting not just data recovery but also court cases and politics. Trading standards and Trustpilot are complicit in their failures to follow their own guidelines to ensure consumers and businesses are protected from such companies as Fields Associates of Bridgend and Data Recovery Specialists of Penarth who along with Rapid Data , Data Phoenix, Clinique De Donnees, Salvataggio Dati, Recuperacion Express, Quickie Divorce, Managed Divorce, Visa Action, Debt Survival, Lifetime Wills, Child Custody UKDS and Action Direct are all part of the document spooling Fields Group owned by Dr Jamie Hamilton Wallis MP for Bridgend. You can read more here https://www.linkedin.com/posts/andrew-butler-a9160645_fieldsdatarecoveryscam-wagmoney-ai-activity-6847513436272787456-jMlf
excellent service
R3 Data Recovery 5 star review on 7th October 2021
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(Bedford Data Recovery 0123 4949282) -
"USB drive has ceased to echo out presence, a light acknowledges power but windows can not see the device. The contents of the USB are needed. " Glad we could be of service Catherine .. Andy and the team at R3 Data Recovery
Professional, capable and prompt service. Very friendly and informative customer support - not your usual support team but people who know the technical side of the business. I wouldn't hesitate to recommend to others.
R3 Data Recovery 5 star review on 1st October 2021 R3 Data Recovery 5 star review on 1st October 2021 R3 Data Recovery 5 star review on 1st October 2021
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(Sheffield Data Recovery 0114 4081848) -
Hi Tim Thank you for the review of Team R3 Data Recovery. Glad you found Security House and was able to get a prompt diagnosis before our engineers went home. The standard service in this case was for a Clicking Western Digital hard drive. We also made a second copy for Tim as a backup. Notes 13/09/ 15:43:49 - Customer sending in 13/09/ 18:10:22 - Received Drive diagnosed with bad Head 0 Causes the drive to click when enabled. Client informed, Book in first thing & source a donor 14/09/ 10:16:22 Western Digital WD5000BEVT-75A0RT0 500GB Supplied Donor from stock WD-2572 14/09/ 13:44:40 - Clean room 15/09/11:08:25 CR work done HS 16/09/ 10:43:24 Drive spins up with passport and sector access NTFS MFT 100% cloning BITMAP head/surface 0 still sketchy - Cloning 17/09/ 10:18:03 - Data transfer 17/09/ 10:56:50 !problem: 7.34GB (10540 files) rest of data: 137.57GB (97875 files) File List sent to customer 97% 144.9GB 17/09/16:29:14 - Needs invoicing 17/09/ 17:29:32 make a second copy 20/09/ 09:32:43 - Invoiced 21/09/ 09:11:45 - Paid 21/09/ 13:55:12 copying data to RM 1 (exFAT ENC) then RM 2 23/09/ 11:20:52 Client picked up original and RMs Although it was not possible to recover every file perfectly those that were affected by head zero being unable to read the damage to its platter surface were separated into a Problem folder. The problem folder includes folder structure and the file names of those files affected by unreadable sectors. Many of the files once checked are either OK and can be moved into their original location or used as reference to look for possible backups elsewhere, or to decide if it is worth an additional rebuild with another set of fresh heads to just target the sectors belonging to the problem file and maximise the signal / read timings which can sometimes result in improvements to the file and providing the heads do not fail continue to improve other files if needed. In this case was advised that the additional rebuild was unlikely to yield much of an improvement and whilst R3 engineers were willing to try it would only be if the client needed any of the problem files. Since most data was already backed up and most of the problem files were operating system files the actual data recovered was over 97% To find out more about Britain's best data recovery lab visit www.r3datarecovery.com
I had an external hard drive that had stopped working. I did take it to scurry’s PC World to try to recover the data, but they didn’t find all the files and their service was wholly unsatisfactory. I mentioned this to a mate who recommended this company (“you speak to a real human being”). I duly rung them, and they were very pleasant on the phone. I sent off my drive and the managed to retrieve the entire contents and get me my files back within a week. I wish all companies were like R3 Data Recovery - they were a joy to deal with from start to finish. Perfect service !
R3 Data Recovery 5 star review on 30th September 2021
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(Colchester Data Recovery 0120 6654282) -
Glad we could be of service Mark. Both of the WD Blue WD20EZRZ-22Z5HB0 had become slow responding after being filled to maximum capacity. In the early days of small form factor hard drives the advice was never fill beyond 90% of the stated capacity. Today large capacity drives still should have enough space to manage errors, swap space and bad sector reallocation. Although the drives were not physically failing they were degraded to the point of preventing even software recovery by IT Support or in store data recovery services offered by Currys PC World. Glad we could be of service and that your friend already knew of R3 Data Recovery.
Better and sooner interaction may have improved the chances of retrieving the data I wanted to retrieve. Unfortunately, the holiday season so was handed backwards and forwards between people which lead to delays and the irreversible degradation of the storage. Disappointedly only recovering 30% of my data.
R3 Data Recovery 2 star review on 30th September 2021
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(Basingstoke Data Recovery 0125 6584282) -
Hi Darron, You are correct that "better and sooner interaction may have improved the chances" but the percentage would have been minimal. The reality is the SSD was already degraded, and encrypted. The process to image does not write data, Not until the decrypted volume was accessible could it be cloned sector by sector, the issue is the most used sectors are generally where the most used data is and this can affect the quality of the recovery when it comes to SSD which are building up errors the longer they are switched on. This is a very large SSD with nearly a billion sectors For transparency I have published the case notes redacting some information for security / data protection. Please be assured there may still be a possibility of improvement of the recovery in the future when some control features for this particular Hynix 512GB SSD comes available. This may be developed and ready for in production use at some point. The lesson to learn is that SSD are time consuming to recover and from first use they are degrading. Yours had degraded severely and continues to degrade every time it is switched on. I have posted an article here about SSD https://www.linkedin.com/posts/andrew-butler-a9160645_sandisk-apple-dell-activity-6844968887000305664-qxj6 05/08/2021 14:57:45 Dell laptop, just stopped responding. 05/08/2021 14:58:01 - Failure set to: Electronic 05/08/2021 14:59:11 - Quoted Dead. Laptop not starting up. 05/08/2021 15:24:14 - Accepted & awaiting arrival 09/08/2021 15:59:58 laptop arrived Teeny tiny SSD inside (512GB) 09/08/2021 16:38:55 Device gets hot and hangs... Seems to be crypto Bitlocker? need password 09/08/2021 16:39:22 - Escalation needed 09/08/2021 16:49:16 Customer seems adamant, no encryption. Informed PT 10/08/2021 11:05:48 - Escalation accepted 16/08/2021 11:15:00 Can we ask the client for any login passwords/PINs used on the laptop please? will - 16/08/2021 11:57:23 The account would be either “******” or “****” and the windows passcode/password is **** will - 16/08/2021 11:57:24 - Escalation accepted 16/08/2021 19:20:39 Can the client be asked to check the following link and sign into their microsoft account and check for the Bitlocker key? The laptop does not detect the SSD, IMG dump written to a 2.5" HDD Laptop sees the 2.5" but refuses to boot from it Our only option is to externally decrypt the drive which requires the bitlocker recovery key or password (DRIVE 100% HAS BITLOCKER ENABLED) 16/08/2021 19:20:42 https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6 16/08/2021 19:54:44 IF THE LAPTOP IS A COMPANY LAPTOP THE CLIENT MAY NEED TO SPEAK TO THEIR ADMINISTRATOR 17/08/2021 09:20:34 Personal laptop - Gone back to customer, waiting feedback 17/08/2021 09:31:18 I had no idea that this was switched on, must have happened during installation but here it is in the Microsoft account. 17/08/2021 09:31:37 KEY ID: ********* RECOVERY: ******-******-******-******-******-******-******-****** 17/08/2021 09:33:38 - Escalation accepted 17/08/2021 13:02:50 SSD is HEAVILY DEGRADED Struggling to read any sectors without it freezing/locking up Bitlocker Key is accepted, but cloning may not be possible due to issues with the SSD mark - 17/08/2021 15:04:13 Swapping SSD chip onto our own adaptor to rule out PMIC issues, but Im pretty sure this is FW/degraded flash 17/08/2021 15:04:16 - Recovery in progress 17/08/2021 18:35:50 Focusing on the most priority data (personal) 17/08/2021 18:36:00 - Cloning 23/08/2021 14:28:53 SSD no longer becomes ready Saving what data we have so far Cannot access SSD without Tech support (low level firmware support) 23/08/2021 14:28:53 - Data transfer mark - 24/08/2021 11:54:56 ****************************************************************************** Folders - 21412 Files - 125813 ( 89.27 Gb) Normal Files - 107976 Problem Files - 17837 ****************************************************************************** 25/08/2021 11:25:23 - File list sent 31/08/2021 16:40:49 - Needs invoicing 01/09/2021 09:53:54 - Invoiced 02/09/2021 09:29:33 - Needs invoicing 02/09/2021 11:14:25 - Paid 02/09/2021 15:41:41 copying data to a 1TB exFAT RM 02/09/2021 15:41:48 - Data transfer 07/09/2021 09:51:51 data copied to 1TB exFAT 07/09/2021 09:52:15 passed for dispatch, along with laptop 07/09/2021 09:52:21 - Orig to: Sent back to customer 07/09/2021 09:52:23 - In dispatch 07/09/2021 14:46:14 - Returned - Recovered
They did what it says on the tin.
R3 Data Recovery 4 star review on 30th September 2021
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(Leighton Buzzard Data Recovery 0152 5596282) -
Glad we could be of service John. The 4 Seagate Cheetah 73GB 15K SCSI discs had put in a good innings for a decade before succumbing to degradation after power outages. Fortunately the data required was protected by the redundancy and durability of these drives. Thank you for your review of R3 Data Recovery
Very helpful and professional service, R3 Provided an up front indication of the costs. Once they had received the drive they kept me informed of what was going on and informed me as to what data could and could not be recovered.
R3 Data Recovery 5 star review on 30th September 2021
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(MILTON KEYNES Data Recovery 01908 984282) -
"Hard drive from a Laptop, no longer booting gets as far as starting windows, Hard drive is not recognised when connected to another computer and can not be accessed." In this case the the 500gb WD Blue after 4 years of use in a laptop had suffered enough knocks to setup the drive to fail. Multiple issue from the spindle beginning to seize and head crashes causing platter scratches meant it was not possible to get a 100% recovery but by targeting just the priority data it was possible to recover what was needed. Glad we could be of service. Andy and the team at R3 Data Recovery
Basically they have restored all of my files.
R3 Data Recovery 5 star review on 30th September 2021
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(London W1 Data Recovery 0207 1180032) -
Hi James Thank you for your review. The 320GB Seagate was the 4 head version, with one failed head. After a rebuild all data was recovered to your own new backup drive. Glad we could be of service. Andy and the team at R3Data Recovery Find out more about the development of a small British Success story . https://www.linkedin.com/posts/andrew-butler-a9160645_with-the-first-quarter-of-2021-already-over-activity-6784484043208593408-S38t
Data recovered, very happy with the service from start to finish,
R3 Data Recovery 5 star review on 29th September 2021
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(NEWQUAY Data Recovery 0163 7699282) -
"hi we have a seagate HD 1000gb ,the cable was damaged so we got a new and now when we plug it in it comes up with a fault error code 49244 could not mount "seagate"{com.apple.diskmanagement.dis enter error 49244}" After 6 years of use the Samgate Momentus degraded affecting the ability to access the drive and enter the password to the file vault protection. R3 Engineers were able to convert the drive from USB to SATA create a good image which accepted the password provided and allow access to the data.
R3 Data Recovery has done swift and solid work for me, retrieving 2TB of data out of a HDD failure at the worst possible time. A stressful moment as I was short of 2 weeks of backups in a tight deadline context. This was a high vulnerability event, and Andy and the team at R3 Data recovery delivered a service with a proficiency I cannot praise enough. No downplay of the possible outcome, no drama either. I had a diagnostic less than a day after I delivered them my HDD. They manage to recover my data in less than 48H. R3 Data Recovery is the type of company you are very glad that exists, for circumstances you never want to occur.
R3 Data Recovery 5 star review on 29th September 2021
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(Paris) -
Thank you for your review Xavier R3 Data Recovery a effectué pour moi un travail de récupération rapide et efficace de près de 2TB de données, provenant d'un disque dur défaillant, au pire moment possible pour moi : Il me manquait 2 semaines de backup à très courte échéance d'une deadline importante. Un imprévu qui me plongeait dans une vulnérabilité certaine, durant laquelle Andy et l'équipe de R3 Data Recovery ont assuré un service d'un grand professionnalisme, sans minimiser les risques ni dramatiser les enjeux. Moins d'une journée après livraison de mon disque, ils m'ont fourni un diagnostic. Ils avaient recouvré toutes mes données le jours d'après. Je recommande chaleureusement l'expertise de R3 Data Recovery et leur capacité à résoudre ces problèmes que personne ne souhaite voir advenir. Xav
I waited 2 years before getting my external hardrive assessed, but all communication from R3 was clear and not too technical, and they managed to salvage most of the data which was 20yrs of group family photos and very sentimental, the service was good and would use them again if I needed to. would highly recommend.
R3 Data Recovery 5 star review on 29th September 2021
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(Wednesbury Data Recovery 0121 4011282) -
Many thank s for the review of R3 Data Recovery Ann Your enquiry "external hard drive failed. failure occurred during copying and reorganising folder data whilst copying photograph files from laptop" The external drive was actually a laptop drive in a casing which had sustained a drop and sever platter damage. The first rebuild was successful but had over 5000 damaged files out of 360,000. An additional rebuild with a fresh donor head stack further improved the recovery reducing the damaged files to around 1100 but crucially recovering what was needed.
Really pricey - but very effective. Impressive customer service from beginning to end. Would use again (but hope I don’t have to).
R3 Data Recovery 4 star review on 29th September 2021
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(Stirling Data Recovery 0178 6600282) -
Thank you for the review Iain I can understand why you would see the cost of recovering a WD80EFZX-68UW8N0 but it was actually very cost effective and a fraction of what it would have cost to recover the whole RAID. You were unfortunate to lose one 8TB drive (SATA 128MB Cache WD80EFZX) in a RAID 0 array of 6 identical disks in a QNAP NAS Had it been a RAID 5 the loss of 1 disc would not have affected the data. Glad we could be of service. Andy and the team at R3 Data Recovery
these people provide a great service and are really helpful and friendly I would recommend very much
R3 Data Recovery 5 star review on 29th September 2021
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(SHOTTS Data Recovery 0131 2151022) -
Thank you for the review William Your Recertified Seagate ST1000DM003 1TB hard drive had put in a good service and was actually in its second life. Your enquiry "CANT ACCESS DRIVE OR DATA ESPECIALLY MY ENCRYPTED PASSWORDS" puts in perspective the issues of storing not only data but passwords and security keys. R3 Data Recovery Ltd is one of the few high security labs in the Uk trusted by every type or organisation and individuals. For those looking for data recovery specialists beware that data theft is as much a problem as data loss. Always Pick a reputable company data recovery service like Team R3 www.r3datarecovery.com The data recovery hospital.
Outstanding
R3 Data Recovery 5 star review on 29th September 2021
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(CAVERSHAM) -
Great service from a great great team super quick and no messing around they do exactly what they say they will do at the price they have quoted cant recommend these guys enough.
R3 Data Recovery 5 star review on 29th September 2021
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(HULL Data Recovery 0148 2966282) -
Glad we could be of service Paul and that your contact through Linkedin was able to point you in the right direction. For those reading do not assume SSD are more reliable than HDD should not forget to backup. In reality SSD are not just faster in use they are faster to die and fail if used a lot. The growing number of failing SSD needing data recovery follows the uptake of SSD in laptops and macbooks. Ultimately it comes down to backing up data. If you do not have an up to date backup you may need Team R3 ! Andy R3 DATA Recovery 0800 999 3282 www.r3datarecovery.com
Very reasured on my initial call, very calm expert advice Always answer a call
R3 Data Recovery 5 star review on 29th September 2021
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(Exeter Recovery 0139 2956282) -
Great service , got all my files back. Really good coms was updated at each step.
R3 Data Recovery 5 star review on 29th September 2021
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(Aldershot Recovery 0125 2213282) -
Hi Will, Following your enquiry "My backup internal hard drive has failed .Its not detected by the OS. I have removed it and put in an external cradle , tried on 2 other PCs nothing." Cradle is working fine with other spare drives . One of the six heads in the drive was preventing the drive from reading and needed a head stack replacement. Fortunately the drive was not over filled and all but one file was recovered fully from over half a million files. Folders - 81713 Files - 571644 ( 1050.03 Gb) Normal Files - 571643 Problem Files - 1 R3 Data Recovery are constantly recovering these Seagate Barracuda and carry many revisions in stock, however this particular donor was sourced from another supplier. The head stack surviving and now added back to our stock for future use. For those reading this R3 Data Recovery carry a catalogued stock of over seven thousand working hard drives used as donors. We do have to order some drives but most are in stock and the stock is continually updated. This ensure the lowest cost of data recovery from failed hard drives. Andy and the TeamR3 0800 999 3282 www.r3datarecovery.com
R3 Data Recovery is rated 4.74 based on 534 reviews