R3 Data Recovery Reviews

4.72 Rating 401 Reviews
94 %
of reviewers recommend R3 Data Recovery
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read R3 Data Recovery  Reviews

About R3 Data Recovery :

R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.

Visit Website


0800 999 3282




Security House Royds Mill Windsor St

Write Your review

Tell us how R3 Data Recovery made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
R3 Data Recovery  5 star review on 23rd August 2019
Paul B
R3 Data Recovery  5 star review on 31st October 2018
Morgan Burns
R3 Data Recovery  5 star review on 29th October 2018
R3 Data Recovery  5 star review on 5th October 2018
Kuldeep Mann
R3 Data Recovery  5 star review on 5th October 2018
R3 Data Recovery  5 star review on 23rd September 2018
Tim Greenhow
R3 Data Recovery  5 star review on 23rd September 2018
Linda Petty
Anonymous  // 01/01/2019
Great service throughout: clear explanations of what would happen; regular updates on progress; recovering all the data and speedily returning it. The price was very fair - right at thw bottom wnd of thwir quote rangw. My only concern is that the original disks were not returned.
I would recommend them wholeheartedly.
If you're reading this then you're probably in a pretty bad place. Stop reading. Call them.

From the moment Andy answered the phone, I immediately knew I'd contacted the right people. I work in film production, and had a situation where we'd lost valuable footage straight from a memory card.

Andy was familiar with the situation and implications that we were facing and was able to advise us on a course of action efficiently and clearly.

Unfortunately for us any sort of recovery or repair wasn't viable, but from the start of remote diagnosis it took him about 20 minutes to tell us that we were undeniably in a position where we needed to re-shoot.

This enabled us to start solving our critical client relations issue immediately which we're obviously incredibly grateful for.

I'd like to add that in total, Andy spent about 2 hours on the phone with us on a weekend and did not charge for his or his company's time, highlighting R3's genuine priority of getting you sorted out.

Pray you don't need to call these guys, but be thankful they're there when you do.
Absolutely great service, from the beginning to the very end every question answered in nice and polite way. You can tell how different they are from other companies just after initial contact. Job done with no problems and time waste. You can trust them with all your data. The price is most competitive on the market. Do not look anywhere, you just found the best place.
I “graciously” performed Shift-Delete on Boxing Day 2018! What a stupid mistake! I immediately contacted R3 by e-mail thinking I’ve lost all the pics, videos and documents for the last 6 months. Andy promptly replied and it’s been such a relief to hear from him, on the phone, that all the information was still there on the hard drive. He patiently explained to me the whole recovery process, all the risks involved and gave me various technical option how to proceed. I’m extremely happy that all data was retrieved! On reflection, leaving aside my monumental stupidity, I consider myself very fortunate having Andy and R3 involved. I have learnt only after this episode that there are many sharks out there operating in this business! I can go on and on with how professional R3 is as a company, which is very true, but what I personally found was a good man at the other end. Thank you so much Andy. All the best. Kind Regards, Adrian.
Andy & Co literally saved my bacon! (If my bacon happened to be in the form of video files) but seriously, I rang up at around 11.45pm and he remotely helped me get back so much video footage I thought was completely lost after a PC error! He remained calm throughout and was very reassuring. Thanks to R3 for getting me back so many of those video files. I recommend if you ever get in the position where data gets lost just STOP, and then call these guys! :)
We had a drive fail due to a power supply burning out the PCB. I filled out the web form and within 30 minutes an agent for R3 was on the phone. Will sent me a quote and within the same day I had a label for UPS. On the Friday, UPS collected my failed hard drive and on the Monday I recieved several emails keeping me up to date on how my failed drive was.
On the Tuesday I recieved a list of data that R3 had managed to recover. I paid the invoice on Tuesday and my return media drive was back with me on the Wednesday.
Honestly, if you have any sort of storage media that needs recovering send it to R3.
R3 Data Recovery  5 star review on 17th October 2018
(Leicester) -
Able to recover all files from a failed portable hard drive with approx 1.5TB of data. Even the files that were identified as "problems" could be opened. Technical help and support out of hours was excellent. Overall very impressed.
R3 Data Recovery  5 star review on 3rd October 2018
(Stafford) -
Brilliant service from start to finish. All of the data I needed was recovered and the communication at each stage was timely and technically spot on. They were very clear about the risks involved and irrespective of how technically fluent a customer is they take the time to explain what they could do.
R3 Data Recovery  5 star review on 9th September 2018
Thank you for the review Kuldeep, we do our best to help everyone in their hour of need. Both the FME lab and Security House is delivering on its remit to provide fast, cost effective data recovery services at the highest success rates.

Andy and the Team at R3
‘ Send in the drive and will take a look’. Sent in a working but corrupt drive. Got back a non working bag of bits because the quote was I believe excessive. To boot was charged £18 postage when it cost £6 to send. You’ll want to be desperate.
R3 Data Recovery  1 star review on 3rd September 2018
(Ripon) -
Dear Matt

I am sorry you feel that the resources and time spent trying to find a solution for the mess you made to your data was something you could leave a negative review about.

We offered to try to work out how the AFPS encryption had affected your data based on your original inquiry as follows :-

"WD MyBook drive. Hi Since I enabled AFPS have not been able to access drive. Drive will not mount but disk drill sees the files. The encryption process of the drive is stuck on 30%

Tried via terminal commands to reset but no joy"

We could not be sure what the problem was so offered to asses it.

The drive arrived 3 weeks later. We take it at face value the drive had not been further interfered with in that period

Our engineers found the following ---- FW been messed with and drive locked but cloning now then we have to get round the APFS problem ---

There were actually no bad sectors, so any damage to the file system and data was as a direct result of other interference before the drive arrived with us.

We explained the damage and you requested the drive back.

There was no charge for the time and resources of several staff in the team who helped progress your case.

We did charge a minimum invoice of £15+vat for UPS tracked courier return.


Andy Butler
R3 Data Recovery
Amazing service!!! After a very stressful day, I gave up trying to recover a very big and important corrupted word document file. I tried everything I could, my IT skills, working colleagues, friends and flatmates and nothing. I spoke to many online services and none of them were helpful or affordable. When Andy took my call, at around 2am, he was calm, helpful and luckily awake. He did not waste time with nonsense technical terms/questions. He was very informative when gathering the information required. He updated me on every step of his progress, using messages and snapshots. The payment was simple and quick too. Great experience and outcome.
R3 Data Recovery  5 star review on 24th August 2018
Very quick data recovery - kept me informed as to progress and delivered my recovered data back well packaged. Very happy with their service.
R3 Data Recovery  5 star review on 9th July 2018
(Stevenage) -
Many thanks for the review Wendy

The FME Lab is benefiting from the skills and knowledge transfer which is make R3 Data Recovery a European and world recognized British success story.

We invest more into successful data recovery each year than any other data recovery lab in the UK.

This has ensured we can deliver affordable, cost effective data recovery direct to consumers more rapidly than any other data recovery specialists.

Andy and the Teams at R3
A total professional service which I highly recommend. From identifying the original problem to receiving the repaired product was extremely well orchestrated and secure.
R3 Data Recovery  5 star review on 6th July 2018
(Teeside) -
Many thanks for taking the time to leave a review Tim, The team at R3 Data Recovery are engineers and researchers that have developed many unique and first solutions for the recovery of failed Sandisk SSD.

Glad we could be of service in your hour of need

All the best

Andy and the team at R3 Data Recovery.
Highly recommended.
R3 Data Recovery helped us when two large drives of animation data were damaged by an electrical fault. They recovered 97% of our data which was a huge relief. Each member of staff I dealt with was professional and helpful. The whole process was described to me beforehand. ALL my many questions were answered fully and quickly. R3 checked our drives for free and we were able to review the results before we committed to the retrieval process. The bill stung a bit, but we knew it was coming. The data drives were collected from my workplace in Sheffield. We had a new large drive with our retrieved data within a very few days.
R3 Data Recovery  5 star review on 6th July 2018
(Leeds) -
Many thanks for taking the time to leave a review. The successful recovery of data from failing or failed drives is one of the key functions of R3. Your drive was converted to SATA and this confirmed the underlying problem was a slight head crash causing bad sectors. A full image was made and all data recovered successfully. In similar situations a software recovery attempt would have likely caused the drive to fail completely or give corrupted data. By getting the drive assessed by experienced data recovery engineers maximised the quality of the recovery and minimised the risk of loss of data need to spend more than necessary.

For others looking for Data Recovery in Leeds there are only a few actual data recovery Labs in the UK. Beware of websites claiming to have dozens of labs.

R3 has two main labs in Sheffield serving the UK with the highest success rates possible.
Found myself in a desperate situation having lost an assignment through a corrupt file on a USB. I cannot fault the service I received from Andy it was second to none. He worked so hard to try and resolve the issue and remained in contact with me throughout the process. He was exceptionally professional and knowledgeable (think I even learnt a bit along the way) won’t hesitate to use your company again or to recommend you. Thank you again. I Enjoyed our chats to!
We needed some data recovery help, and were lucky enough to get hold of Andy Butler, who called us back within 10 minutes in the middle of the night, and was incredibly friendly and professional. Whilst, in fact, our data was sadly not recoverable, I have no doubt that these are the guys you need to speak to. They did everything possible to help, and explained every step of the way exactly what was going on and filled us with confidence that we had contacted the correct people. Thanks so much Andy.
Professional prompt service, R3 answered all of my concerns with reassurance and kept in communication with me through out the recovery process. Recovery of my data was efficiently dealt with and returned to me within a few days. A great service with fantastic results. Thanks R3.
Excellent end to end service - very clear as to the approach, pricing and risk. Kept me fully up to date at all steps, and made sure they got my approval before moving forward. Brilliantly all my data (failed WD My Cloud NAS box) was recovered, saving lots of stress and memories (all my photos were on there!!). Highly recommend.
My internal hard drive died last year. I was in the unfortunate position of having my backup (external hard drive) stop backing up previous to this and had been trying to sort that out when this happened. I had a few friends who work in IT try connecting to my internal drive via different computers/cables and the drive would start up but couldn't be 'seen'. I'd also tried connecting my external drive directly via SATA without luck either (though it hadn't been backing up for a while so wouldn't have had all of my files anyway). I tried other companies who were recommended to me to help me replace/configure the PCB on my internal HDD with no success (they were in the US/Canada so I had the PCBs sent via the post). I finally contacted R3 Data Recovery at the very end of last year. I had them pick up the problem internal HDD (with new PCB attached to it) along with a new empty hard drive I'd purchased and the original PCB. They had to carry out some hardware fixes on my drive and the original PCB and were then able to recover my files. I was incredibly relieved, as this was a fix I could not have done myself and I really wanted my files back. Completely worth the money as some of the files were irreplaceable - like photos with my Grandma before she passed away. R3 provided me with a log of the files recovered so I could look at filenames, etc before agreeing to pay. They also keep data backed up for 10 days so I could have contacted them if I had any issues once I had my drives back and could check the recovered files for myself. Would recommend as the no data, no fee deal means you shouldn't need to pay if they were unsuccessful with recovery and you provided your own new HDD to put the files onto. Some of the other companies I've read reviews of sound like a nightmare, so I felt better trusting R3 with my data.
R3 Data Recovery  5 star review on 7th March 2018
(Nottingham) -
Many thanks for taking the time to leave a review of R3 Data Recovery Leilani

Luckily the previous recovery attempts and donor parts used did not cause any in correctable damage.
The Original PCB was actually working fine - the ROM read and serial number checked against Drive sticker - ok

The replacement PCB had been programmed with a copy of the ROM from the original, but the motor chip was overheating after a few seconds, meaning the replacement PCB was damaged/Faulty from suspect short circuit.

We found the next issue was a HDD Lock FW bug (Lock - LED 0x0000CC)

This also was been resolved and the drive was imaged successfully with only minor damage to some files.
Recovery percentage = 99.21%
84453 files in 8576 folders. Total rec size: 60.14 (GB).

Sometimes the corrupted or damaged files are as a result of the failure, but also can have been already damaged during the many years of use from the drive which was had served for over 8 years.

Although the replacement SSD may not fail in the same way as a HDD it can fail, so do consider your backup routine and if possible use your own personal network drive, NAS and offsite cloud backup.

Andy and the team at R3 Data Recovery
I recently experienced a failed hard drive, which contained all my documents, photos and basically my whole life! Many memories that could not be replaced, I was relying on the fact that it was a back up drive not inside my computer so thought nothing could go wrong ! How wrong I was.
I contacted R3 Data Recovery and they were keen to help, providing a fast service with fantastic communication. They kept me updated throughout the process and were able to recover my drive completely and hassle free. I would highly recommend them over any other company as I had contacted a few for different quotes of course however the other companies just kept adding on more charges and tried to baffle you with jargon. Thanks so much to you all there that have saved my memories :)
R3 Data Recovery  5 star review on 3rd March 2018
(Wolverhampton) -
Hi Nathan

Many thanks for taking the time to leave a review.

Your drive arrived Motor control chip was found to be dead needing a donor PCB to fully diagnose it.
The PCB swapped but the drive was still refusing to spin, this almost certainly confirmed it was seized / stiction.

On inspection in the cleanroom we found it would require a platter swap into a donor chassis and possibly donor heads. The drive was 100% seized - we could not rotate the motor at all.

After the platter swap and using fresh heads a full recovery was possible, fortunately in your case the platter damage was minimal. In part helped by the fact the drive could not spin after the failure and cause further complications.

Glad we could be of service.

Andy and the Team at R3 Data Recovery
There is absolutely no reason to use any other data recovery company other than R3 data Recovery. After being duped by the many scam companies out there I gave these guys a big problem to fix and they did a fantastic job at nowhere near the cost of the other companies that failed to do anything. You can trust these guys. I sincerely do recommend them and I honestly wouldn't bother trying anyone else. very trustworthy in a field that is really quite dishonest nowadays. 10/10 in every aspect of the recovery. Very friendly guys. Thank you so much R3. If I ever have a problem again I will be sure to use you and I will most certainly pass anyone else on to you with similar issues.
R3 Data Recovery  5 star review on 6th February 2018
(Bridgend) -
Hello Cai

Many thanks for taking the time to leave a review for R3 Data Recovery.

Since your initial call and distress we did our part to recover your data with the minimum of problems in this case.

It is a common well known problem in data recovery that the Fields Group websites although professional looking and backed by a very large call centre based in Wales and Thailand, are involved in falsifying technical reports charged for at often more than the cost of a recovery but stating no data is recoverable.

The Fields Associates / Fields Group websites involved in the data recovery scams include in the UK and US

Data Recovery Specialists (Penarth )
Rapid Data
Fields Data Recovery

Other companies linked to them can be found here
R3 Data Recovery is rated 4.72 based on 401 reviews