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R3 Data Recovery Reviews

4.7 Rating 575 Reviews

95 %

of reviewers recommend R3 Data Recovery

Company Reviews

4.7

Based on 575 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R3 Data Recovery:

R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.

Visit Website

Phone:

0800 999 3282

Email:

andy@r3datarecovery.com

Location:

Security House Royds Mill Windsor St,
Security House Royds Mill Windsor St
Sheffield
S4 7WB

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R3 Data Recovery 5 star review on 8th February 2023

R3 Data Recovery 5 star review on 8th February 2023

R3 Data Recovery 5 star review on 4th February 2022

R3 Data Recovery 5 star review on 30th January 2022

R3 Data Recovery 5 star review on 30th January 2022

R3 Data Recovery 5 star review on 30th January 2022

R3 Data Recovery 5 star review on 30th January 2022

285

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy with the service I received. I did not get all of my data back after September 2015 which i was surprised about but the mistake was my fault so that is the way it goes.”

“Quick efficient and approachable. Retrieved all the data I needed and provided brilliant service.”

R3 Data Recovery 5 star review on 28th August 2017

(Manchester) -

Hi Bob Many thanks for the review. Your Seagate had sustained a head crash but fortunately did not need a rebuild. Apart from causing some unreadable areas where the heads had hit the patters, the drive only needed some patching to the firmware and we were able to read all but a few dozens of sectors out of nearly 2 billion. The result was also 99.99% quality thanks to the drive being much less than half full. Glad we could be of service. Andy and the team at R3 Data Recovery

“having explained in conversation that there was 4 files already on the disc which i already big let downhave a copy of you then charged top price to only recover the four i had”

R3 Data Recovery 1 star review on 3rd August 2017

Hi Anthony For this particular case you were charged for the recovery attempt on a Damaged DVD - This involved an engineer using equipment specifically setup to read the data streams on DVD. Despite the resources and time the data fragments we could read could not be reassembled into a working video. The reason for this was given. 1 side is unreadable - corrupted/unfinished write session. Although £129+vat is an expense no one wants, as a lab we incurred much more cost in the attempt to help you. We work hard to get every recovery and we do not give in easily but we do have to cover cost of time in situations like this.

“My hard drive full of every family photo for the last 20 years died. It also contained every document I had saved in that time. A hard drive full of very sentimental files such as photos of my children being born. Devastated at the prospect of losing all of this data, I set about finding a recovery service. So many providers had patchy reviews and didn't look legit until I came across R3. The service was very smooth and 99.9% of my data was recovered. Just 12 files could not be recovered out of 77,000!”

“I accidentally overwrote my Masters portfolio literature review. I rang R3 data retrieval in the morning and Andy was amazing and managed to retrieve it for me within the day. Best money I ever spent, excellent service and customer care. 10/10 would recommend.”

(Bollington) -

Intel Optane HBRPEKNX0202A 512GB Single Microsoft Word document with months of edits and additions - accidental save to the same file name of just a couple of paragraphs. Glad we could be of assistance Rebbeca. You were fortunate in this case that the Trim command was not invoked. From the 8 am call, arranging the 11 am dedicated driver collection to delivering the Laptop back at 7 pm The 100-mile round trip enabled the least disruption and focus on the task to help meet your deadlines and alleviate what must have been a very stressful period. There were several versions of the content of the overwritten files which took just a few extra hours to locate from the image created and sent back for 11:15 pm It was great to receive your OMG text ! Andy Butler Operations Manager R3 Data Recovery Ltd Security House Royds Mill Windsor Street Sheffield S4 7WB Mob: 079 3282 4264 DD: 0800 999 3282 andy@r3datarecovery.com https://youtu.be/oXcyu9GhC1U www.r3datarecovery.com www.linkedin.com/in/andy-butler-a9160645

“STOP LOOKING!!! R3 IS THE ONLY DATA RECOVERY SERVICE YOU CAN TRUST! Victim of Fields? I contacted Data Recovery Solutions first - they sound good and offer free collection, testing, etc., etc. and appear to have good customer service, however, luckily since I research everything to death, I saw the pattern in their Trust Pilot reviews and came across R3 Data Recovery (who can actually help you get money back from these fraudsters) - I have had a memory card reported as unrecoverable by a Fields’ subsidiary in the past, magically after paying the full amount requested! - They also tell you they can dispose of it for free which I stupidly agreed to - Should have sent it to Andy and his team but that’s not the point of this review. Drive Failure: I had an Apple Time Capsule 3 TB drive fail after about 7 years of it sitting in the corner. Tick, tick, tick, nothing. I changed it from a backup drive to a storage device recently when my MacBook Pro was full i.e. no backup of the Time Capsule drive. I was video editing a huge, expensive project i.e. the full 3 TB drive - sod's law for it to fail when it did. Andy and his team had my drive collected from another country (2,500 miles from the UK) and shipped to his lab in the UK, located on a secure site, so you can have full confidence your data will remain confidential. You’re an idiot! At this point you need to stop and admit something - you are an idiot. You did not back up your data and it is nobody’s fault except your own. If you cannot admit that then don’t bother trying to waste everybody’s time - This is a professional service, you get what you pay for! I have since bought a personal NAS system to backup all my devices at home to avoid such situations in the future. Rinse yourself of all your emotions to productively move forward - it is not R3’s fault (I also went through these emotions). Professional Service: You rarely meet people in life who are so technically knowledgable and a pleasure to deal with. Andy is one of these gems - I actually can’t wait to have the opportunity to visit his lab in person next time I am in the UK. I have a very strong technical background and grilled Andy on the phone for at least 1 hour before I fully understood every single option and the full process. These guys are nothing short of wizards, this is the most advanced, professional technology company I have ever seen in the UK. It is nice to know such companies actually still exist! Outcome: Read more on the website of the process - the drives have to be matched like for like. My first rebuild destroyed the donor heads due to the scratch on the platters (interestingly the heads can dive into the platters on power loss, something which happens every week where I live - the NAS will be supplied from a UPS - thanks for the advice Andy!). The file list I received had 10’s of thousands of fragments, however, I could see the main file structure of my drive i.e. proof these guys had actually done something and not just asked for money like other companies without ever plugging it in. It took a second, targeted rebuild where Andy’s team really cranked up the wizardry, they switch off the heads from the sound platters (x 4 in my case) that were fully recovered in the first rebuild and targeted the damaged platters (x 2 in my case). By doing this, they can sweep the data on each side of the scratch to avoid damaging the new heads. Their custom software rebuilds the full image. The scratch made it impossible to get 100% of the data however Andy’s team recovered every single video file (some of these files are >100 GB each!) and had only one file which was missing a tiny amount of information that affected a few frames in the video file i.e recovered 99.99% of the data - the file plays! I can edit out the damaged frames). I am seriously impressed that they managed to do this!!! Cost? I wanted to post the cost of my recovery but it does not mean anything. The real question is - what is your data worth? A dead drive backed up elsewhere - bin it. Kids' childhood memories - priceless. What you have to bear in mind is that you are paying for the best data recovery service in the world. If your data is priceless, then be prepared to pay for forensic level service. This is where the people who can’t accept that they are idiots start to create problems. Conclusion: The ONLY company I will use and recommend to friends and employers for data recovery. Recovered every single file in my project. I can now continue editing my full project without any loss except a few frames in one video file (compare that result to Fields saying that they cannot recover any data at all after taking your hard-earned cash! - If you are a victim, Andy can not only recover your data but also your cash). If you are very knowledgeable / IT-based, don’t hesitate to get the level of confidence you need from Andy directly, an absolute gem of a guy and why I took so long to write this review. If you are an idiot and cannot accept responsibility for anything, then don’t bother contacting R3 - create your problems elsewhere. If you are ready to proceed, seriously consider what your data is really worth to you and how much you are willing to pay for the best, forensic-level service in the world. I seriously recommend R3 to anyone or any company who needs help and is realistic with the cost of their data. Disclaimer: Each case is individual. I assumed my drive would be fixed in one rebuild i.e. head failure only and did not expect any scratched platters - not all drives will be scratched for example. It took 2 rebuilds in the end but some cases can take more depending on the nature of the damage. Andy and his team will be able to develop a quote after analysing the drive in the lab.”

R3 Data Recovery 5 star review on 16th January 2022

(International) -

Many thanks for the review. The Seagate 3TB ST3000DM001 had suffered multiple power disconnects whilst in use in a country with an irregular power supply distribution system that added up to two surfaces out of the 6 sufficiently scratched to cause the first donor heads to fail. Although the first rebuild was technically successful in that it enabled the file system to be saved and reading of 4 of the surfaces, it was anticipated that it could take up to 2 additional donors and rebuilds to get a full recovery. One of the issues was that there were only 92 files in total accounting for around 75% of the capacity of the drive. ****************************************************************************** Folders - 43 Files - 92 ( 2147.05 Gb) Normal Files - 91 Problem Files - 1 ****************************************************************************** The recovery of all files needed was made more difficult by their size and the scratches affecting some sectors belonging to most of the files, by careful control of an additional donor it was possible to get all sectors needed except the few that had been rendered unrecoverable by the most severe scratches. Whilst a third rebuild was discussed R3 engineers were able to achieve the fullest possible recovery without the need of spending any more than was necessary. It was interesting to hear your experince of Fields Data Recovery / Data Recovery Services aka Data Recovery Specialists all are fronts for Fields Associates who have a history of fake reviews, hacked reviewer accounts, fake review websites and a fake comparison website. Read more on the data recovery blog that has helped many who have been prevented from leaving their reviews for Fields Data Recovery on Trustpilot www.data-recovery-blog.com

“Fast response and good communication throughout”

R3 Data Recovery 4 star review on 12th July 2021

(Sheffield Data Recovery 0114 4081282) -

Many thanks for the review. Glad we could be of service. In this case Patient Hard Drive : Clicking Toshiba MQ04ABD200 Assessment: Drive spins up but clicks and becomes ready, mods backed up, but drive very unstable needs CR inspection, probably been dropped In Lab Cleanroom Inspection: 2 platters and 4 heads (present) filter and chassis clean minimal rings Requires; Strip down, donor and rebuild. Donor sourced externally. Outcome : Successful recovery despite scratch rings Stats: Folders - 9833 Files - 85010 ( 110.74 Gb) Normal Files - 83636 Problem Files - 1374 Data returned on client supplied usb drive. Another successful recovery by the engineers at R3 Data Recovery the data recovery hospital.

“My 1TB external hard drive stopped working several years ago & contained approx 5 years of family photos that I was not able to recover using various data recovery software versions. Having trawled the internet on numerous occasions, I came to the conclusion there are an awful lot of people trying to claim they can recover anything, but often at formidable cost upfront & no guarantee. The reviews of some of the more common companies did not make pleasant reading either & there was every chance of being ripped off & my data lost. So I decided not to risk my hard drive or my money. Due to family pressure, I decided to do another trawl this year & found R3 Data Recovery, which stood out as different as they had consistently good reviews for capability, cost, communication, good info video of the whole process, etc. So nervously I took the plunge. I would describe my own experience with R3 as being truly fantastic & reassuring from start to finish. From a simple email enquiry, communication was fast, clear & concise. They arranged courier pick up, on Monday, told me when it had arrived at site on Tuseday morning & gave me confirmation of a list of all of the recoverable files on same afternoon & what it would cost if I wanted to proceed. At £334 (including data transfer onto new stick) I regarded this as very reasonable for recovering 99.3% of my data & the stick was ready to be shipped back to me on Friday of the same week ! What incredible service !!!! So I can only speak very highly of the whole end-to-end process & would be more than willing to recommend them to anyone who felt as nervous about the whole thing as I had done for several years.”

R3 Data Recovery 5 star review on 12th July 2021

(Kidderminster 0156 2269282) -

Thank you for your review of R3 Data Recovery In this case a 10 year old Western Digital 3.5" WD10EARS-00MVWB0 had developed bad sectors on one surface possibly as a result of a knock or abrupt power disconnect during its long service life. Although the data was inaccessible R3 were able to regain control of the existing head stack and recover the data without the need of a rebuild at the lowest price quoted during initial enquiry. Referrer: https://www.r3datarecovery.com/trustpilot-reviews-r3

“My laptop hard drive crashed and I thought I'd never see its files again. Then I referred it to R3, who I had come across several years prior through a YouTuber they had helped out, and their service was excellent. Once it was collected, they communicated updates to me at every step and managed to promptly return a full recovery, so I now have all those files back again exactly as they were. A little expensive but I understand that's just the nature of the industry and it was well worth it. I will definitely be using them again in future should the situation arise”

R3 Data Recovery 5 star review on 8th July 2021

R3 Data Recovery 5 star review on 8th July 2021

R3 Data Recovery 5 star review on 8th July 2021

R3 Data Recovery 5 star review on 8th July 2021

(Bedford Data Recovery 01234 949282) -

Hi Robert Your enquiry is a common one for us to see " "My laptops hard drive crashed and had to be replaced. Unfortunately, nothing that was saved on the original drive could be recovered by the repair shop. I have kept hold of it to refer it to recovery specialists." Glad we could be of help with your Toshiba 1TB MQ01ABD100 Find out more about how Team R3 are building the highest success rates in data recovery labs. https://www.linkedin.com/posts/andrew-butler-a9160645_the-security-house-refurbishment-is-completed-activity-6812451308700745728-8CzT

“Seamless service from start to finish.....R3 are clearly very professional, knowledgeable and honest!!....makes a lot of difference when you've had the tragedy of losing everything on a corrupt hard drive. Thank you so much, R3 Data Recovery!”

R3 Data Recovery 5 star review on 5th July 2021

R3 Data Recovery 5 star review on 5th July 2021

(Havorfordwest 01234 949282) -

Hi Heather Thank you for your review. R3 Data Recovery Hospital Patient: Seagate Backup Plus "Rosewood" model portable drive became inaccessible but still could be seen in device manager. Diagnosis:- Head crash but no clicking or beeping. Existing heads still useable. Only 10 files affected by unreadable sectors caused by scratches to platters. Folders - 1570 Files - 43504 ( 962.42 Gb) Normal Files - 43494 Problem Files - 10 R3Covered 0800 999 3282 www.r3datarecovery.com

“Very good service, very grateful but a bit on the expensive side. When my SSD 500GB died with a lot of my stuff on their they helped me get it back. Thank you”

R3 Data Recovery 4 star review on 5th July 2021

R3 Data Recovery 4 star review on 5th July 2021

(Luton Data Recovery 01582 258282) -

Thank you for your review of R3 Data Recovery Patient: Degrading Samsung 500GB SSD. Failing memory blocks cause corruption to file system and files. Cloned all readable sectors, reconstructed file system and recovered files.. File integrity check showed 83% of files fully recovered 383GB Solid State Drive degradation can accelerate as the drive approaches capacity. For Luton Data Recovery Call 01582 258282 or Freephone0800 999 3282 Visit www.r3datarecovery.com for more information

“Very nice customer service.”

R3 Data Recovery 5 star review on 5th July 2021

(Stockport Data Recovery 0161 207 3282) -

Thank You for your review. This 10 year old 320GB Toshiba 2.5" hard disc drive was suffering from degraded sectors affecting both partitions. R3 Data Recovery Recovery Result: R3-113285 partition 1 98% 29.6GB !problem: 1.96GB (348 files) rest of data: 27.67GB (10163 files) 113285 partition 2 99% 44.2GB !problem: 24.99GB (834 files) rest of data: 19.20GB (11959 files) Recovering Data is what R3 do.. 0800 999 3282 www.r3datarecovery.com

“Great service. Have already recommended to another who has had great service too.”

R3 Data Recovery 5 star review on 5th July 2021

(Plymouth Data Recovery 01752 929282) -

Thankyou for your review Ade. R3 Data Recovery Patient: Seagate 750GB ST3750840AS "This is for a client of mine. Computer was in poor condition and would have been running very hot. Hard drive fails to spin up at power on after a recent power failure. Hard drive looks like it may have been opened at some point previously." This was a very badly degraded Seagate Drive which had a lot of previous history. Diagnosis failing write heads. Donor located recovery good considering 14 years of use. R3 Seagate Data Recovery 0800 999 3282 www.r3datarecovery.com

Plymouth Data Recovery 01752 929282

“Extremely professional. First-class service from the moment of contact to the product arriving back in my care. I am very grateful to R3 Data Recovery for the information that they recovered for me - some work-related and some personal memories that I would have been very sorry to lose. Thank you!”

R3 Data Recovery 5 star review on 3rd July 2021

(Scunthorpe Data Recovery 01724 628282) -

Thank you for your review Andrew. To recover the data from a dead Liquid Damage Macbook Toshiba MK5055GSXF 500GB HDD required a donor pcb so the ROM could be swapped and to make the drive spin back up up. Once the passport and SA backed up sector access was restored and the HFS CAT file was 100% with a full 100% recovery of about ~250GB without the need of a rebuild. R3Pair🔨 R3Build🧱 R3Store✅ 🌏www.r3datarecovery.com ☎️ 0800 999 3282

Scunthorpe Data Recovery 01724 628282

“the company was always very quick to reply to questions and update requests.”

R3 Data Recovery 5 star review on 3rd July 2021

(Haywards Heath Data Recovery 01444 650282) -

Thank you for the review Jackie The western digital WD20SMZW-11JW8S0 2TB had suffered a knock and was not able to calibrate but R3 engineers were able to solve the head control issues without the need of a full rebuild. The knock had caused some damage to the platters which affected a few files but strain to the heads was not enough to prevent the recovery. Just two files damaged files out of nearly three hundred thousand is a very good result in the circumstances. ****************************************************************************** Folders - 28056 Files - 289491 ( 1677.78 Gb) Normal Files - 289485 Problem Files - 2 ****************************************************************************** By engaging R3 your data loss was minimised, arrival at Security House was on the 20th and despatch was on the 23rd Andy Butler Operations Manager R3 Data Recovery National Freephone 0800 999 3282 Local Haywards Heath Data Recovery 01444 650282 enquiries@r3datarecovery.com

“R3 offered a quick and efficient service snd my data was restored much quicker than detailed and expected. I’m only a home-user but would recommend a business to use them if they need the service for their business-critical data.”

R3 Data Recovery 5 star review on 2nd July 2021

R3 Data Recovery 5 star review on 2nd July 2021

(Sheffield Data Recovery 0114 4081282) -

Thank you for your review Jill You were fortunate to find your local data recovery lab in Sheffield. "My usb stick has broken. Part of the end/cover has fallen off. Probably as it’s so old. Just need to recover the files off there please." The Sandisk Cruzer Blade needed temporary connections to enable a full clone to be made to ensure any corruption to the files were minimised. A 100% recovery was confirmed and the data was returned by secure download within 4 days from arrival to return. Sheffield Data Recovery 0114 4081282

“Transparent - no hidden costs or agendas, if they can they will, if they can’t they’ll tell you. Clear honest advice and excellent service.”

(PLYMOUTH) -

Thankyou for your review of R3 Data Recovery. In this case your Samsung ST1000LM024 had a weakened head and required a rebuild using a fresh headstack in order to recover your data. Although there was significant surface damage the recovery of the priority data was successful. When choosing a data recovery service, the quality of the recovery is more important than getting a low quote or free assessment. In some cases a poor assessment of a failing drive or have a go hero approach to data recovery can make the situation worse and in some cases render a recovery impossible. R3 Data Recovery have built a reputation for recovering the unrecoverable and have thousands of donor drives for parts in our stock to help save time and maximise success rates.

“Saved a long dead (10 years old) hard drive that had a botched recovery attempt by Fields Data Recovery. Reunited me with long lost data that i had almost given up on. Amazing service, so knowledgeable!”

R3 Data Recovery 5 star review on 1st July 2021

Thank you for your review Khalil you are one of the hundreds I have helped over the years affected by Fields Data Recovery / Rapid Data / Data Recovery Specialists, Data Phoenix and other Fields Associates Ltd Websites. The #fieldsdatarecoveryscam is an industry disgrace but unfortunately it is very profitable and designed to put smaller good data recovery companies out of business. Fields staff operate "sector domination by unrelenting growth" in practice this means making as much profit from easy work, taking risks with clients property and data, and declaring dat unrecoverable when it was recoverable before it went to Fields. The upshot is that Fields market domination has damaged thousands of businesses and consumers and continues to do so. Find out more on www.data-recovery-blog.com

“After talking to Andrew who clearly knew his craft did I have no problems sending a broken HDD for recovery, and not only did they recover everything on it, they did it in a speedy manner and with amazing simple service, I felt that from start to finish did I have nothing to worry about and just had to wait for them to do their magic. Would use them again and recommend them to everyone who ever needs recovery done.”

R3 Data Recovery 5 star review on 1st July 2021

(ST. AGNES) -

Thank you for your review Morten. In this case a 12 year old Western Digital WD WD3200BMVU-11A04S0 was clicking and needed fresh heads in order to achieve a successful recovery of your data. In order to do this a matching donor of the correct revision needed to be found which did take time to source but once the rebuild was completed the recovery was almost 100% with just 4 files affected by unrecoverable sectors caused by the original drop / head crash. Folders - 3311 Files - 50759 ( 254.88 Gb) Normal Files - 50755 Problem Files - 4 R3 Data Recovery is building the highest success rate data recovery lab in the UK and is recognised across Europe and the US for its continual development of solutions for drives declared unrecoverable or uneconomic to recover.

“Quick, efficient and successful”

R3 Data Recovery 5 star review on 1st July 2021

(DAVENTRY) -

The SanDisk Ultra had developed bad blocks and was causing a communications blockage with the operating system. A full recovery was provided by the engineers at R3 Data Recovery "Flash drive inaccessible. Identity visible when plugged into PC but no additional information. Clicking on name causes PC to crash. Task Manager data suggests that the drive is active (max memory use). Files = 2 years worth of Powerpoint presentations and associated Word documents.

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R3 Data Recovery is rated 4.7 based on 575 reviews