Hello. We are aware of an isolated error in our automated systems on Friday 2nd September, which sent review request emails, not only to new customers (as intended) but also to a number of historic customers who have held policies with us in the past. I am very sorry for any inconvenience caused.
Regards Samantha Quote A.
“Was told I'd be sent a confirmation email - I'm still waiting!
Phoned up and queried where my confirmation email was only to be told it would be sent out immediately - I'm still waiting.
Haven't received my paperwork through the post after over a week.
I'm quite concerned that I have spent a large sum of money on this insurance policy but have no proof of purchase and no receipt for my money.”
Hello Charlie. Thank you for your feedback. I have asked one of our senior team to look into your policy following your comments. They have sent you duplicate documents yesterday which you should receive today. I have also been advised that they tried to contact you yesterday to reassure you, but were unable to make contact . Our customer journey is important to us and I apologise for any inconvenience caused. Regards Samantha Quote A. .
“Great service on the phone when I called to purchase car insurance with yourselves. However I never received my documents through the post and was told I need to return sed documents to ensure my policy wasn't cancelled. When I phoned they said they were sent the day before I called which is still a week after I paid my deposit. I still have not received my documents through the post but did by email. Although I can send photos using my smart phone of certain documents, I still have to print the consumer credit notice myself to take a photo and then send back to you. Which is very inconvenient as I do not have access to a printer at home. I believe it is being done on purpose so that you get extra money out of me which I cant afford. I will be very disappointed if I have to pay a higher premium due to a mistake made by your company themselves.”
Hi Leanne, Jonathan here from QuoteA. Thanks for your feedback. Glad to hear that you got your documents by email - we would not usually send them by email and post. Sorry about the confusion over the CCIN document. This really isn't a ploy to 'get extra money' and is a requirement of the Consumer Credit Act by which we are regulated when arranging finance for our customers. I will ask one of my Service Agents to call you and arrange for collection of the document via another method. Thanks again. Jonathan
“First of all, I have been contacting the firm in regards to an insurance quote, the first two times person dealing with my case has dismissed me both times, telling me that i would be contacted within an hour, but never got a call back.
Secondly, the amount i have spent on hold while dealing with my quote was very long and irritating.
Thirdly, when i have received my welcome pack online, it had misleading information about my payment scheme, even though my payment has been completed all in one total payment while on the phone with an operator.
I believe all of the above are very unprofessional and unacceptable, as your customers are spending for your profit.”
“I would have given Normal to Good as the staff were very polite.
However after 8 days still waiting for the documents to be despatched.
Did call but lengthy wait times be warned.
Don't have a properly working system like the other online companies.”