Hello Charlie, it's Jonathan from QuoteA. I am checking on the status of your documents but they're usually sent by email right after the sale has been concluded. In the interim, it may be an idea to check your email 'spam' folder just in case. Many thanks.
“If you had an excellent rating I'd have chosen that for one of your employees Selorm Nuworsu, I know this maybe anonymous but please make him aware his help was extremely appreciated”
Hello Maria, Jonathan here from QuoteA. Your feedback is greatly appreciated and is not anonymous at all. I will personally make sure that Selorm gets your message! Thanks for taking the time to let us know of your positive experience.
“Well, I would appreciate your cover service given enough time to assess it however, it would be necessary if this cover has a breakdown service for an extra sustainable fee. I would like to include it in my cover if you let me know. Kind regards, MTamale”
“The information received was not clear and the sales reps speed through as though they not got time for you. Also keep you waiting for hours at a time Therefore I cancelled my policy”
Hello Helen. Thank you for your feed back. It is important to us. I have forwarded your comments to one of our Senior Team who will investigate your concerns. Samantha Quote A
“There was a bit of confusion on the phone about business use or personal use
And the agent speak so fast they need to slow down a bit .
We shall see al good it is in the coming future mr k. Miles”
“first initial price that was quoted on compare the market was significantly lower than the actual quote given, after a couple of days talking with the advice he managed to lower the quote by £400. Don't just accept first quote. All in all good customer service though!”
“Was told I'd be sent a confirmation email - I'm still waiting!
Phoned up and queried where my confirmation email was only to be told it would be sent out immediately - I'm still waiting.
Haven't received my paperwork through the post after over a week.
I'm quite concerned that I have spent a large sum of money on this insurance policy but have no proof of purchase and no receipt for my money.”
Hello Charlie. Thank you for your feedback. I have asked one of our senior team to look into your policy following your comments. They have sent you duplicate documents yesterday which you should receive today. I have also been advised that they tried to contact you yesterday to reassure you, but were unable to make contact . Our customer journey is important to us and I apologise for any inconvenience caused. Regards Samantha Quote A. .
“I was very happy with the way my quote was handled and Omar who dealt with it initially was very friendly along with his colleague who was also very keen to satisfy me as a customer, both were helpful and very professional, my first quote needed to be adjusted and he went out of his way to get me a quote I was happy with.
Thank you all for your help and advice
John Guy”
