Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Quest Motor Group Reviews

4.9 Rating 1,554 Reviews

98 %

of reviewers recommend Quest Motor Group

Company Reviews

4.9

Based on 1,554 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

Write Your review

Tell us how Quest Motor Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quest Motor Group 5 star review on 3rd March 2024

Quest Motor Group 5 star review on 3rd March 2024

Quest Motor Group 5 star review on 7th January 2024

Quest Motor Group 5 star review on 28th August 2023

Quest Motor Group 5 star review on 20th July 2023

Quest Motor Group 5 star review on 19th July 2023

Quest Motor Group 5 star review on 19th May 2023

44

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent information & service. I found a car that is good for me and at right price with good part exchange.”

(BraintreeUsed) - Posted 2 hours ago

“Anton was just great from start to finish and he made buying a car so easy, it was as if we had known Anton forever. Abd he makes a good cup of tea”

(BraintreeUsed) - Posted 4 hours ago

“I was pleased with the sale of the vehicle went. The salesman was Paul Chitty.”

(BraintreeUsed) - Posted 8 hours ago

“À serve hug hdtv”

(48738) - Posted 21 hours ago

“After my car had been serviced & MOT, I drove home & noticed my hands were completely covered in black grease. This black grease was also on my steering wheel, coat & handbag. I noticed it had come from the drivers door handle. I phoned to complain and received a refund for the cost of my MOT. Clearly this is not the service you expect from a main dealer but I would like to thank Michael at Quest who did his best to help.”

(48738) - Posted 1 day ago

“A very good sevice indeed I will use again”

(48738) - Posted 1 day ago

“Brilliant customer service and professional job”

(48738) - Posted 1 day ago

“Always excellent service - from booking with Danielle to paying up with Lee!”

(48738) - Posted 2 days ago

“Great professional staff didn’t feel pressured They prepared the car and even found other issues we were unaware of. We were looked after by Joe who was extremely professional great communication throughout the transaction from purchase to delivery”

(BraintreeUsed) - Posted 4 days ago

“More than happy with my purchase at Quest Motors. My salesman Darren Smith was professional and knowlegable. I wouldn't hesitate to purchase another vehicle at Quests”

(BraintreeUsed) - Posted 4 days ago

“great to be able to have the car collected and returned, home to home”

(48738) - Posted 4 days ago

“Had a timing belt replacement and service on a Vauxhall Insignia. Friendly, efficient, helpful staff, both by telephone and face to face made this a positive experience throughout.”

(48738) - Posted 5 days ago

“Very pleased with the service I received no problems encountered thanks.”

(48738) - Posted 5 days ago

“As I work Mon-Fri my Mum dropped the car in first thing Monday morning, supplied the Service Team with her contact number and advised that it took 30-40 minutes to get to Quest from home. She was supplied with a courtesy car. At 4:30pm neither my Mum nor myself had received a call or text advising the work was done or any info. After numerous attempts to call, waiting on hold, leaving messages and promises of a ‘call back’, my Mum was still none the wiser. Eventually she called the sales team who did answer, and finally she was informed the ‘wrong part’ had been delivered and so would need it for another day. My Mum had to cancel an appointment on the Tuesday and rush around (to two other appointments including at the hospital) all day. I was then called by the Service Team, even though I was at work and not the one that had dropped the vehicle off. I contacted my Mum to inform her so she could go and collect. I would like to add that when the car was initially taken, a week previous, I was told I had a buckled wheel and told to ‘buy one on ebay, bring it in and we’ll fit it for you.’ The customer service has been woeful from the outset. I have been a loyal customer for some years, buying two vehicles, each with service plans. I pay for the Service Plan so your experts can deal with things so I don't have to. I have little time and 0 knowledge of cars ‘under the bonnet’. As for the valet that is apparently included in the Service Plan I would rather you hadn't bothered. Leaves in the grills, smudges and smears all over, I get a better service paying £20 at the local car wash. I will not be renewing the Service Plan when it comes to an end and can only express my huge disappointment with the way the Service Team seems to be heading at Quest, as all my previous experiences have been positive. I had considered purchasing another car from Quest when my HP comes to an end but now have my doubts. One extremely dissatisfied customer.”

(48738) - Posted 5 days ago

“Excellent service as always.”

(48738) - Posted 6 days ago

“Nick in the Commercial side was absolutely brilliant. Couldn’t do enough for me when I was buying a used Citroen van from him . Great guy , no fuss straight to the point and easy to deal with. Really happy Thanks Clive”

(BraintreeUsed) - Posted 6 days ago

“If the new car is as good as your sales team we will be very happy.”

(BraintreeSuzuki) - Posted 1 week ago

“I was generally pleased with the customer service provided by Quest. I was however slightly disappointed that I wasn’t shown how to use the touch screen. The clock had been adjusted and the manual hasn’t helped me to find how to do this. Still a mystery.”

(BraintreeUsed) - Posted 1 week ago

“Dropped off Friday evening was told be ready for 12 had a message come collect at 10.30. Perfect.”

(48738) - Posted 1 week ago

“I recently purchased a car from this company shocking, I asked before purchase about the condition of the paint work, was told excellent one owner been well looked after. I received my Honda Jazz covered still in polish a dent above door handle significant stone chips on the Bonet a couple are raised the car has clearly had a life in the car wash! First day out had to pull in as the tyre pressure was low second day the car would not start out side Sainsburys The battery was dead in the Key fob..actually on both of them. The parking camera has red paint on it ? Obviously had a paint job on the bumper, the car matt was torn and frayed. VERY CONCERNED ABOUT PARTING WITH ALOT OF MONEY TO A COMPANY WHO DONT CARE ONCE THEY HAVE YOUR BUISNESS STILL WAITING FOR A CALL BACK!”

Posted 1 week ago

«
1
2
3
4
5
»

Quest Motor Group is rated 4.9 based on 1,554 reviews