Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.88

4.9 Rating 1,544 Reviews

98 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,544 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top team Top service Always amazing”

Helpful Report

(48738) - Posted 2 months ago

Dear Mr P Yates, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Communication is a problem at Quest . Having used this service on a number off occasions it's either really good , adequate , or absolutely horrible . With all the different ways to contact customer this should be a lot better”

Helpful Report

(48738) - Posted 2 months ago

Dear Mr J Chapman Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. Regarding the issue you have raised, we believe that you have now spoken with our Service Manager and we do apologise that you were not provided with an update as to when your vehicle would be ready. We pride ourselves on offering a 5-star experience and we are disappointed to see that on this occasion, our communication wasn’t to the usual high standard. Customer feedback is extremely valuable to us and we use it to continuously improve the service we offer, so we will review our processes to ensure that this doesn’t happen again. We do hope that you continue to visit us so we can demonstrate our 5-star customer experience to you next time. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 month ago

“Very friendly and professional staff. All work needed clearly explained and costed.”

Helpful Report

(48738) - Posted 2 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Collection and delivery always on time. Easy to deal with. Car washed as well which is a nice touch. Thank you”

Helpful Report

(48738) - Posted 2 months ago

Dear Mr D Sanders, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that either visits our Bosch Car Service centre, or uses our collect and return service, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Have dealt with quest for many years and always been pleased with the service”

Helpful Report

(48738) - Posted 2 months ago

Dear Mrs J Clark, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Very pleased with the level of service received”

Helpful Report

(48738) - Posted 2 months ago

Dear Mr J Curran, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Excellent service from Quest. They kept me fully informed of the progress of my vehicle from start to finish.”

Helpful Report

(48738) - Posted 2 months ago

Dear Mr J Doherty, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Needed tyres guys got on it straight away great service”

Helpful Report

(48738) - Posted 2 months ago

Posted 2 months ago

“Excellent service thank you very much”

Helpful Report

(48738) - Posted 2 months ago

Dear Mr J Osborne, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Payed in advance for a car as requested. Went to pick up on the arranged date and was told it had an issue so couldn't take it away. This was after a part exchange so I had no car. They spend over a month trying to fix it! I wasn't given a courtesy car and was left to pay for public transport for over a month until the problem was resolved. Since having the car over a 6 month period it's been in the garage getting fixed for 3 months. Mainly due to an ECU fault. Even though I've paid for a 12 month warranty I'm now having to spend over £1000 to get the car fixed as "the warranty doesn't cover it" The diesel particulate filter is blocked due to it not being driven because it's been off the road so often with faults. After being forced to pay £350 to clear it, it has blocked again and I'm now being told be Quest that I need to pay £750 to try something else. I've been to an external garage who have told me there is clearly a deeper rooted problem which is causing it. And should be covered by the warranty! The vehicle is still with Quest Motor Group and I'm being blamed for not driving the car enough to clear the filter. I was offered a part exchange with the vehicle to resolve the issue. They offered me £3000 less than what I payed for it 6 months ago. I will be advising everyone to avoid Quest Motor Group on all social media platforms and all forums. If the matter is not resolved quickly and fairly.”

Helpful Report

(BraintreeUsed) - Posted 2 months ago

Dear Mr Taylor, We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. To address the issues you’ve raised, it was unfortunate that we discovered a fault with the vehicle’s ECU during the time you were looking at purchasing it. Once the problem was identified and we explained the issue, we did on a number of occasions check with you if you would prefer to buy a different vehicle, but you wanted this particular model. The ECU fault was rectified under warranty, but there does now appear to be an unrelated issue with the DPF. Even though a DPF regen has been performed on the vehicle, it only resolved the problem short-term and a deep clean will be required, which is what we have quoted you for. The vehicle is still under warranty, but a clean of the DPF is unfortunately not covered. You have been, and still are, using one of our courtesy cars while we await for you to advise us if you would like us to carry out a DPF clean. Please do get in touch with us so we can move forward and resolve this issue. Kind regards, The Quest Motor Group Team

Posted 1 month ago

“The service I received from Lee was outstanding. From the initial call to book my cars service, to dropping it off and having it done was seamless. Car serviced, washed and valeted for a very good price. Very helpful staff and I will definitely be using Quest in the future.”

Helpful Report

(48738) - Posted 2 months ago

Dear Mrs N Abdul, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“As usual great service from Lee always gets things sorted out. Thank you.”

Helpful Report

(48738) - Posted 2 months ago

Dear Mrs R Peters, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Excellent serbicey”

Helpful Report

(48738) - Posted 2 months ago

Dear Mr T Ozcan, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Expensive compared to other garages but do a good job”

Helpful Report

(48738) - Posted 2 months ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 months ago

“Excellent service. My car needed a repair and I was given a slot immediately. Keith was first class in organising everything.”

Helpful Report

(48738) - Posted 2 months ago

Dear Mrs V Whitmell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Keith and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Every thing to time with courtesy”

Helpful Report

(48738) - Posted 2 months ago

Dear Mr L Blaney, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Kind, helpful, good communication. And cleaned car inside as well as outside for which I was very grateful”

Helpful Report

(48738) - Posted 2 months ago

Dear Miss J Moore, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Great that Kevin will pick up my car and servicing and MOT's are very good since all my Vauxhalls over decades and originally Quest Motor Group in Maldon. My wife has a Vauxhall and we have enjoyed Vauxhall cars for a long time and Quest have a great attitude to owners and servicing”

Helpful Report

(48738) - Posted 2 months ago

Dear Mr R Stovell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Kevin and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Good service and overall experience.”

Helpful Report

(48738) - Posted 2 months ago

Dear Mr P Watson, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 months ago

“Staff were helpful and friendly.”

Helpful Report

(48738) - Posted 2 months ago

Dear Mrs W Warwick, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 months ago

Quest Motor Group is rated 4.9 based on 1,544 reviews