Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.88

4.9 Rating 1,555 Reviews

98 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,555 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From booking to collection after work completed. No fuss, very nice, polite professional people. Made everything simple. Thank you.”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr D Shelly, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Very friendly and helpful staff. Thank you”

Helpful Report

(BraintreeUsed) - Posted 1 month ago

Dear Mr Paweloszek, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Excellent service. As usual, my car was picked up from Maldon (by Jonathan) and returned after a MOT and service. Faultless work. Thank you.”

Helpful Report

(48738) - Posted 1 month ago

Dear Dr P Chaplin, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that either visits our Bosch Car Service centre or uses our collect & return service, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Jonathan and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“I am very pleased with the car also it was lovely and clean thank you”

Helpful Report

(48738) - Posted 1 month ago

Dear Mrs N Goddard, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“I must say nick was every helpful and made it all happen very w”

Helpful Report

(BraintreeUsed) - Posted 1 month ago

Dear Mr Sheldrake, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Nick and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Great and honest service from amor Elliott”

Helpful Report

(BraintreeUsed) - Posted 1 month ago

Dear Mr Vidal Solano, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Anton Elliott and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“I found the staff incredibly rude and unhelpful. Paid for a diagnostic test but was told the results had been deleted when I asked for a copy.”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr J Ochola, We're disappointed that you have left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. We have reviewed the communication between yourself and our service team, and we feel that we have behaved in a professional manner at all times. Unfortunately the diagnostic test did confirm that a substantial amount of work was required on your vehicle, which also unfortunately does equate to a considerable cost when compared against your vehicle’s current market value. Regarding the deletion of the diagnostic test results, the findings, after our technician had investigated the vehicle, were summarised on the invoice you would have received so you are welcome to use this and visit another service centre if you would like a second opinion. If you would like to proceed with the work we have quoted, please do get back in touch. Kind regards, The Quest Motor Group Team

Posted 1 month ago

“Darren Smith was very helpful throughout our visit to the showroom, went out of his to explain all features and very honest in his explanation and answering our queries.”

Helpful Report

(BraintreeSuzuki) - Posted 1 month ago

Dear Mr Hird, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Always excellent service”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr S Aylward, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“The member of staff who booked my car in was very friendly and helpful. Lee, the mechanic who looked after the work bring done was excellent in every way. Kept me informed of every thing.”

Helpful Report

(48738) - Posted 1 month ago

Dear Ms A Bush, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Excellent service as always. Great customer service from a professional friendly team. Only gave 4 stars as I found it difficult to get through on the phone.”

Helpful Report

(48738) - Posted 1 month ago

Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit you'll find it easier to get through to us and feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 month ago

“Extremely disappointed and totally underwhelmed. After breaking down & being recovered and taken to Quest, I left my car to be examined. I was told to collect my car after a replacement accelerator pedal had been fitted. I picked car up and drove a couple of minutes home. The very next morning I go to take kids to school and the exact same fault lights came on. I take the car back to be told the new pedal was faulty and replaced. I pick the car up and low & behold the exact same lights come up! I take back the car and a replacement sensor was fitted, pick the car up and still the same. I take the car back and now I’m without the car for a month! The car is taken to Fords for their diagnosis, we are then advised after road testing no fault codes lights to collect. I pick up on the Friday pull out of the garage with the engine light on! I take the car to meet family breakdown all lights on dashboard car completely gives out! I call the RAC to be recovered from a very busy roundabout with the children in the car. I just do not know what I have paid 100s of pounds for to be without a car for a month to be in exactly the same position. No faith no confidence and just shocking to be honest.”

Helpful Report

Posted 1 month ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 month ago

“I'm very happy with the quality of the service I get from Quest Motor Group, my latest experience being a couple of days ago when the annual service & MOT test was carried out on my Citroën C3 Picasso, my thanks to Jonathan for doing the service and MOT test, also for collecting the car & delivering it back to me, much appreciated. Mike Sayer.”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr M Sayer, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“My experience with quest was amazing a real old school value bussiness who looks after the customers. They had a. Good selection of vehicles that had been prepared to a good standard. Our sales person Joe Ballard was very professional from the initial phone enquiry to the delivery of my new car. I would use Quest again and if you are looking would recommend you give them a try.”

Helpful Report

(BraintreeUsed) - Posted 1 month ago

Dear Mr Hainsworth, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Joe and the team, and thank you for the recommendation! If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Service carried out as scheduled . My only point is , That I noticed I was charged for delivery & collection of my car , I was told this was included under my service plan , which I have had for 9 years & never paid before .”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr B Holmes, Thanks for taking the time to leave us a good review. We do truly appreciate your loyal custom, and whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. Regarding the cost for our collect and return service, we did unfortunately have to introduce a small charge for this from 2020 to all customers. Our records indicate that you did use this service in 2022 and were invoiced for it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Excellent service”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr P Green, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Very pleased with the service very helpful and very pleasant people thank you for looking after me. Shiela ritchings”

Helpful Report

(48738) - Posted 1 month ago

Dear Mrs S Ritchings, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Have used them for 14 years.”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr J Parmenter, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have achieved this over the last 14 years! I will be sure to pass your kind words on to the team, and thank you for your loyal custom, we really appreciate it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Efficient, friendly and excellent service.”

Helpful Report

(48738) - Posted 1 month ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“I have my car picked up in the morning to have a mot and service. Well worth the extra £10. The video of the hidden parts of my car is such a great idea.”

Helpful Report

(48738) - Posted 1 month ago

Dear Mrs V Kemp, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that either visits our Bosch Car Service centre, or uses our collect and return service, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

Quest Motor Group is rated 4.9 based on 1,555 reviews