Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.88

4.9 Rating 1,558 Reviews

98 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,558 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

Write Your review

Tell us how Quest Motor Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quest Motor Group 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usual excellant service”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr K McDonald, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 weeks ago

“Great service as usual”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr M Burrage, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 weeks ago

“Easy check in, car ready on time as promised.”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr K Darbyshire, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“The chap who helped us at Quest commercial in Braintree was called Nick. What a lovely man. Extremely helpful not too pushy. Without a doubt a great asset to the company.”

Helpful Report

(QuestCommercials) - Posted 1 month ago

Dear Mr Winchester, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Nick and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Great service”

Helpful Report

(48738) - Posted 1 month ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Good polite staff, happy to help”

Helpful Report

(48738) - Posted 1 month ago

Dear Ms J Dye, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Trustworthy/professional/honest and reliable.”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr J Taylor, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Great service”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr R Pacetti, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Sadly only got message left at 5.50 that car was ready to collect next morning. Which was not possible and Service closed at 12.”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr M Bell, Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we do apologise that you didn’t hear from us until 5.50pm. Unfortunately the parts required took a little longer than usual to arrive which meant we weren’t able to finish working on your vehicle as early as hoped. We value all feedback so we will look to improve our communication, particularly when rare occasions such as this do arise. We hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 4 weeks ago

“As always the service received from the Quest Motor Group has been excellent.”

Helpful Report

(48738) - Posted 1 month ago

Dear Mr G Harvey, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“The sales man Rob Beckwith made buying a car easy. So far Quest motors have been on point.”

Helpful Report

(BraintreeSuzuki) - Posted 1 month ago

Dear Mr Findlow, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Very happy with the car I am buying and withe service I received. Friendly , very helpful Very satisfied”

Helpful Report

(BraintreeSuzuki) - Posted 1 month ago

Dear Ms Kershaw, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Vehicle dropped off overnight so had a full day to work on it. Advised 2 hours before closing that the car needed 2 hours more work. You need to get the right colleague to help you as I normally get excellent service.”

Helpful Report

(48738) - Posted 1 month ago

We're disappointed to see you left us a 3-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email us via helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 1 month ago

“Very polite and helpful.”

Helpful Report

(48738) - Posted 1 month ago

Dear Mrs M Freeman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Joe is a very amicable and caring salesman.Everything went smoothly with his help.”

Helpful Report

(BraintreeUsed) - Posted 1 month ago

Dear Mr Richardson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Joe and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Good service whilst waiting for MOT to be done”

Helpful Report

(48738) - Posted 1 month ago

Dear Ms Z Namboowaa, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“This is about the fifth review i've done since quest moved to Braintree. Customer service and work carried out efficiently second to none. One drawback I have is now that I'm in my late 70s i am finding it difficult with the journey from Southminster. I have been told Quest engineer will collect my vehicle if I need it. I am yet to try this.”

Helpful Report

(48738) - Posted 1 month ago

Dear Mrs J Norman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have achieved this over the years. I will be sure to pass your kind words on to the team, and please do ask us about our collect & return service. Thank you very much for your loyal custom. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“I had a service, Mot and used the collect/drop off service. Everyone I dealt with were polite, friendly and efficient. Happy with it all as usual.”

Helpful Report

(48738) - Posted 1 month ago

Dear Mrs S Cavie, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre or uses our collect & return service, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

“Efficient and friendly service”

Helpful Report

(48738) - Posted 1 month ago

Posted 1 month ago

“Met with sales representative Darren Smith Tuesday afternoon and felt at ease with him very quickly after running through the options I settled on a new Suzuki swift . This is the third new car I have purchased from quest motors in the last 12 years and always return when the service is due long may this relationship continue.”

Helpful Report

(BraintreeSuzuki) - Posted 1 month ago

Dear Mrs Smith, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we have achieved this over the last 12 years. I will be sure to pass your kind words on to Darren and the team, and we'd like to thank you for your continued loyal custom. We hope you love your new Suzuki Swift! If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 month ago

Quest Motor Group is rated 4.9 based on 1,558 reviews