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Quality Garden Supplies Ltd Reviews

3.6 Rating 143 Reviews

62 %

of reviewers recommend Quality Garden Supplies Ltd

Company Reviews

Product Reviews

3.6

Based on 143 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01785 850 653

Email:

info@qualitygardensupplies.co.uk

Location:

30 High Street
Eccleshall
ST21 6BZ

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Quality Garden Supplies Ltd 5 star review on 2nd October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my turf from Quality Garden Supplies and it was delivered on the scheduled day. It seemed quite dry underneath so I laid it straight away. After a week it developed a couple of brown patches and wasn't very green, so I increased the watering giving it a lot heavier dowsings, twice a day for the first week. My first waterings obviously weren't soaking in deep enough. I doused it once a day heavily in the second week, and every couple of days in the third week. Now I have a lovely deep green, lush lawn. The brown patches have disappeared completely, and it's so beautiful that I can't stop admiring it.”

Posted 6 years ago

“Ordering was easy and telephone advice prompt and helpful. Had to phone to confirm delivery date - an automated advice would be good.”

Posted 6 years ago

“product quality very good Delivered promptly”

Posted 6 years ago

“The play sand was great and delivered on time.”

Posted 6 years ago

“Beautiful Quality topsoil and turf!”

Posted 6 years ago

“The turf was awful...had clearly been cut much earlier and when I received it 40m2 over half of it was dead! Shocking I will never use the company again!”

Posted 6 years ago

“They sent the wrong type of sand for our sandpit which has ruined the children's clothes. No response to phone calls and emails to try and get it replaced with the sandpit sand that we paid for.”

Posted 6 years ago

“Quick delivery. No issues with delivery man who was happy to deposit load where asked. See also comments on Organic Soil Improver bulk bags.”

Posted 6 years ago

“I ordered pebble stones that were supposed to be river bed stones. The order was poor quality and there were lots of broken stones. I contacted the company but they refused to do anything. The product purchased was inferior to other stones previously ordered from other companies. Not a quality product or service.”

Posted 6 years ago

“Excellent service, the order came on the day and time arranged nice polite driver and the quality of the topsoil is good. Thanks.”

Posted 6 years ago

“The product was as described and just the job. However, needed a specific day delivery so took advise from a representative and went for next day at additional £8, and specified delivery day, even though it was 4 days hence. However was delivered a day early and left at bottom of driveway restricting access to drive. When I contacted customer care team to understand why this had happened Michelle could not care less and was not interested in the inconvenience caused to me. As far as she was concerned it was delivered job done. It is a shame when people/companies do not take pride in customer care. I believe the sign of a good company is not being perfect, but taking an interest in put thing right when it goes wrong.”

Posted 6 years ago

“Easy ordering, good communication, delivery made on selected day, delivery driver very friendly and helpful, quality of topsoil good.”

Posted 6 years ago

“Firstly the call handler ordered the wrong product despite me quoting at least twice the requirement we needed. Had to get the gardener to replace order and yet another call to get refund on the first product. All in all a nightmare experience. Topsoil came on time but we paid £10 to make sure it came on the date we wanted. Unfortunately the topsoil was full of large stones so took ages to distribute on lawn and anticipate will take hours to rake them off before we can think about mowing if we want a blade left on the mower.”

Posted 6 years ago

“Beautiful rich dark topsoil, a shame our delivery didn't arrive until 5.30 as we had turf we wanted to lay with the soil, hence it had to wait until the next day, and it was cut to order the day before that.”

Posted 6 years ago

“soil good delivery driver v. helpful with a difficult entrance to allotment.”

Posted 6 years ago

“Amazing service soil is very good quality was delivered on the day I wanted and the young lad was really nice and put it just where I wanted it , exceptional thankyou”

Posted 6 years ago

“We ordered a ton of soil and we're delighted with both the quality and the delivery. Although we were out, the driver phoned to say he was 10 mins away and when the soil was delivered the he carefully deposited the container on a pallet . We were so delighted with the quality and care that we ordered another ton. First class service!”

Posted 6 years ago

“The bag of soil conditioner was dry and so easy for me to use. It was great stuff and I can already see my plants responding to it. The delivery man was very helpful and left the delivery right by the back gate rather than at the side of the road which really cut down on the work for me to move the soil conditioner.”

Posted 6 years ago

“Good quality soil and excellent service”

Posted 6 years ago

“Shocking bad company, if you could give less stars I would, 5t of topsoil paid for and was due to be delivered on the 29th, paid the extra for Saturday AM delivery, truck arrived at 1;38pm and wouldn't even try go down the street in case he got trapped down it if a car came after he went down, Useless driver and just wanted to go home for the long weekend. I offered to help push the pallets down the street but he said we wasn't going to do that so he drove off with my topsoil again. Called the company on the Monday to complain, told me id have to pay £102 to redeliver or £180 to cancel the order, go figure how its that much. Argued my case and sent photos of the street the driver wouldn't drive down and they agreed he should have, so they would redeliver for free. Promised 3 bags on Thursday and 2 on Friday. No bags showed up on the Thursday so called again on Friday and was told they didn't deliver because I would have to be home, even though they said I didn't have to be the day before, reason that you have to be home they said was to assist the driver if needed, so now I have to help them unload when the first idiot wouldn't do that the first day. Phoned again later on the Friday for an update as they never call you back, was then told that they had delivered 3 on the Thursday, idiots!!!, had to phone again to see what the latest update was before I left work, was told they were on there way and the rest would be delivered Saturday. Nothing again on the Friday and now its 6:20pm on Saturday and still nothing. I am now out of pocket £429 for the soil and had to hire a garden roller for another 2 weeks, so that's another £60......... Have wasted 2 weekends waiting around and a week of dealing with them on the phone. Looking forward to calling them on Monday morning!!!!!!!!!!! AVOID, AVOID, AVOID!!!!!!!!!!!”

Posted 6 years ago

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Quality Garden Supplies Ltd is rated 3.6 based on 143 reviews