“You listen to what the flooring trade want and not sell products that you think we may want at a price you think we may pay eg. Your premium gripper yes it is more expensive than other leading brands yes there is less in a box but if you are doing a quality installation you end up double banking their gripper so using twice as much,keep up doing what you are doing don't listen too the discount market and we will support you in every way.quality comes at a price. There are enough of us out the fed up with Micky mouse products”