Purplebricks Reviews

1.3 Rating 553 Reviews
6 %
of reviewers recommend Purplebricks
1.3
Based on 553 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
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About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 12th November 2020
Djamel
Anonymous
Anonymous  // 01/01/2019
DO NOT USE PURPLE BRICKS! I only wish I'd read this review before we went with them. Their positive reviews I find very hard to believe reflect the general experience. This company should be reported to trading standards. Sell themselves as having local experts but you get little to know guidance during the process or basic support. Our house, which is a stunning property in a desirable location has sat on the marketing now for 8 months while other properties sell around us. I've had to chase them endlessly to get the most minor of updates to our ad, and texts, emails go unread for weeks. I would recommend to anyone going through the process of selling your house to avoid and go with local agents. Also if you house doesn't sell in 10 months they hit you with a massive fee for pretty much nothing. Absolutely scandalous company, don't fall for their marketing and sales pitch, there is no benefit to using them. The contract terms mean nothing and they are a substandard in all their services.
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Posted 1 year ago
Reading the other reviews it seems there is a common theme with this company. They take your money and do nothing to sell your property, they compare their costs to a traditional estate agent but do 1% of the work a traditional agent does so therefore their fees are in fact very expensive for what you get. Their complaints procedure is also a joke and feels like they are blaming you as a client, because they are online does this not mean they should adhere to the same rules as traditional agents. Their fees have gone up and estate agent fees are down so for the sake of a few hundred pound which you don't have to pay a traditional agent unless they sell your house I would say there is no real reason to choose purple bricks. If I can save one person from wasting their money please please do not use, save your time and money.
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Posted 1 year ago
surely with all the bad experiences people have had with this company myself included they need shutting down.day light robbers they promise you there world take your money and then do absolutely nothing. we ended up selling property ourselves
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Posted 1 year ago
Do not use this company. I marketed in May and it’s been the worst experience ever. Houses around us keep selling and everyone is shocked our house is still on the market. We’ve had agents changing with no update or introduction, Prospective buyers telling us it took 10 days to get an appointment, taking our own photos to replace the terrible professional ones, no contact for weeks on end from our agent…..The list is endless! We are now being held to ransom by this company and the stress it’s caused to our family is horrific. I’ve officially complained and they’ve admitted the service hasn’t been as they’d expect but the pathetic offer of compensation will never compensate for the undue stress, loss of money, loss of deposit on our new build, etc. Please don’t use this company! Certainly not in West Lothian.
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Posted 1 year ago
This company is an absolute joke…..AVOID AT ALL COSTS! It has taken me a few months to write this review after all the trauma they caused me. We lost my Dad very suddenly when he collapsed and died within less than 24 hours leaving my 76 year old Mum completely lost and lonely having being married for nearly 60 years and us both completely devastated. My Mum lived 100 miles away and she wanted to be near me and she had no friends and family where she was so we decided within a few months of my Dads passing to sell her Park Home and buy a little flat near me. This is is where the trauma started because of Purple Bricks. We made the biggest mistake choosing Purple Bricks but like a lot of people were initially impressed by their marketing and Tv ad…..I just wish I had done more googling of reviews before we chose them. The agent turned up and done the valuation and initially was very pleasant so we went ahead, paid our money upfront and then waited…it then became obvious he had never sold a Park Home as they are sold completely different to a normal house (even though he told us he sold loads!) and when finding buyers for us (which were not many) hardly any fell into the criteria needed to purchase the property so we went through a lot of stress with this……not what we needed when we were grieving. After many disappointments and 4 months of it being on the market (with very little communication from our agent in the process) a strong interested party came along who needed to sell their property before being able to buy Mums. So they were conned by the same agent who encouraged them to sell too through PB…..they then experienced the same problems as us….a buyer was found quickly within a few hours for their property who we were initially told was a cash buyer (which is what we needed too) so we all went ahead with the sale. However it then transpired their buyer was actually an investor who needed a buy to let mortgage through his company…the PB agent said this would be sorted quick….it took another 7 months of utter stress! We received hardly any communication for months so had no idea what was going on with the other two parties as we didn’t need to use a solicitors for the sale of the Park Home…..so when I tried to chase and ask for updates (and yes I was emotional due to the lack of information) as we were getting threatened by our sellers that we may lose mums flat….the agent accused me of making the sale more stressful because I kept calling him! He had ZERO empathy for me and Mum and our grieving (he even went off the radar for a while as he lost his dog and was devastated….yet he didn’t care about us having lost a husband and parent). He made me feel like a piece of dirt at the bottom of his shoe. After nearly 10 months of the worst stress I have ever experienced we eventually sold and Mum got her money and we were able to buy the flat. I just wish I had chosen a High Street Estate Agent as a lot of this stress hopefully would have been avoided…..I will NEVER recommend Purple Bricks ever….AVOID, AVOID,AVOID!
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Posted 1 year ago
Do not in a million years ever use Purplebricks they r nothing but blanton liars, who mislead you. After I wasted a year for my flat not selling I got a bill for £2,23200 & when I said for what, & I dident see why I had 2 pay anything. They put debt collectors on 2 me. So in the end I had 2 pay, & I'm a pensioner. Please be warned, & go Facebook & see real reviews.
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Posted 1 year ago
Horrendous. Began the process of selling with Purplebricks, due to tenants who we ended up having to go to court to remove we could not access the property. Purplebricks now enforcing £2000 bill for "selling" fees even though not even pictures were taken. Absolute criminals! Dont go near!
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Posted 1 year ago
Paid up front, my father's "assisted living apartment" did not allow For Sale signs. My main grievance is that they stopped advertising the property immediately the first interested party presented themselves. I wanted it to be listed as "under offer" which would still allow other interested parties to consider the property. After months of inaction the party withdrew from the prospect and over the winter period nothing happened. I ended up with a smaller company who found a buyer at a sensible purchase price. Purple Bricks failed me.
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Posted 1 year ago
They take their money then do no work, half hearted efforts to arrange viewings. Avoid avoid avoid. Once they have your money (even if you opt for pay later) they have it and stop bothering as there is nothing in it for them. Then you get chased for a fee 10 months later, £2200 wasted to market a flat, with nothing to show for it.
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Posted 1 year ago
DO NOT USE PURPLE BRICKS, AFTER SIGNED CONTRACT THEY DONT BOTHER CONTACTING YOU AT ALL, HAVNT SPOKE TO ANYONE SINCE 1ST AUGUST COMPLAINED NUMEROUS TIMES TO HAVE WAITED AGES FOR A RESPONSE AFTER GOING THROUGH TRADING STANDARDS TO BE TOLD THEY THINK THERE SERVICE HAS BEEN FINE. ABSOLUTE JOKE RUBBISH PHOTOS, RUBBISH SERVICE.. MY HOUSE IS IN A VERY POPULAR ESTATE AND HAS HAD 1 VIEWING GO AHEAD IN 3 MONTHS WHEN THE HOUSE OPPOSITE HAS SOLD IN A WEEK WITH A DIFFERENT ESTATE AGENT. HAVE NO ONE TO CONTACT AT ALL AND EVERY TIME I EMAIL GET TOLD I WILL HEAR BACK IN 15 WORKING DAYS. WORST COMPANY I HAVE EVER DEALT WITH. PLEASE DONT PUT YOURSELF THROUGH THE STRESS I AM UNDER. SOMETHING THAT SHOULD OF BEEN SO EASY SO HARD AND STRESSFUL. DONT DO IT ALSO PROMISED A PREMIUM LISTING WHICH DIDNT HAPPEN BUT THERE EXCUSE IS WE CAN'T PROVE IT AS IT WAS SAID VERBALLY BY THE SALES AGENT. JOKE MOST INCOMPETENT COMPANY I HAVE EVER CAME ACROSS WILL NOT BE GETTING A PENNY FROM ME TAKE ME TO COURT CAUSE I WILL FIGHT LEGALLY ALL THE WAY. WONT CANCEL MY LISTING UNTIL I PAY. CANT EVEN GO WITH A DECENT ESTATE AGENT TILL MY CONTRACT IS UP WITH THESE CLOWNS SO FURIOUS. DONT DO IT!!!!
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Posted 1 year ago
No Commission Fee = No Service! I would NEVER use Purplebricks again. Despite the heavy PR and blanket advertising campaigns, No Commission Fee = No Service! Seller beware as the Brilliant reviews (lots of 5 stars), rate the initial marketing but not the sale. PB are just another market disrupter trying to gain market share, as all they do is post pictures of your house on the internet property portals. You do the viewings yourself, so have signed up to pay a company an upfront fee, for the privilege of selling your own house while you work for free! It’s ok if the sale is straightforward but there is no duty of care to identify and resolve issues in the chain before they become a big problem. Lesson learned: this is why you pay commission to a high street estate agent to sell and market your home, as it’s your most valuable asset. PB get paid to list it not sell it, so are not interested in working to get a sale. The Local property experts” (LPE’s) are only incentivised to ensure you sign up and instruct them, and are off chasing new clients. Post sales support and the conveyancing service, who are supposed to handle the legal process, are equally useless. When you can actually get through to them, there are frequently no updates, incorrect names on paperwork and non existent chain management. Booking viewings on and messaging through the app is a nice benefit (when it works). The downside is the simplicity means lots of viewers were either time wasters looking for a day trip out (or tyre kickers), not serious buyers with property to sell or even on the market. After accepting offers we had to chase to get updates on the status of the chain and despite warning it would break because of slow progress it did as buyers pulled out. The buyers who did make offers we accepted were obviously not vetted for affordability (despite the LPE advising us they were in the best position to proceed), as they also pulled out weeks after outbidding all others so were not committed to buying. This leaves you embarrassingly unable to proceed with houses you have made offers on and had them accepted, as you have had the legs cut out from under you with no notice, on the app, or phone call, just a text! I have cut my losses (in survey costs, search fees and time), and gone on to instruct a local high street estate agent, which we should have done in the first place. One to be avoided at all costs!
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Posted 1 year ago
Abysmal. If I could give a zero I would. Zero communication. Lies upon lies. Do not use them for anything, ever
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Posted 1 year ago
If you're in the Livingston area of Scotland, do yourself a favour and stay well away from any property listed by Purple Bricks. The viewing booking system worked well and this is where the positives end. We've viewed a house and submitted a formal offer through our solicitor the next day. Neither us nor our solicitor received any updates for three days, until I messaged the sellers directly, who advised their agent was on holiday and confirmed they had received the offer and a closing date had been set. Later on the agent confirmed (over a phone call) to have received our offer, but the amount she quoted was incorrect. Mistakes can happen, so we confirmed we would check in with our solicitor and advise further. The next day, when the agent was presented with the formal offer my solicitor submitted, she claimed not to have seen any offer from us at all and proceeded to try and negotiate a higher offer price. In both phone calls, the agent reiterated the closing date, which matched the sellers'. This was the last time we managed to get a hold of the agent. We subsequently emailed her to get a closing date in writing and she never replied. Similarly, all our phone calls went unanswered. Nevertheless, we really liked the property, so we instructed our solicitor to put in a higher offer at the last minute, on the closing day. We didn't receive any further communication that day and we believed it was just Purple Bricks being slow at processing the offers. By chance, that evening, we checked the Purple Bricks' website, where we found out that the closing date was the day after! Neither the agent nor the sellers considered professional to let us know of this change well in advance of us submitting our final offer. We have politely messaged the sellers for clarification but have received no answer. We believe we have been purposefully misled with the intention of creating a bidding war and we're completely appalled by the lack of professionalism and integrity shown throughout the whole process by the Purple Bricks' agent and now the sellers too. Our offer has since been rejected. Should the first buyer fall through and a new negotiation take place, we won't be taking part and won't proceed with this purchase anymore.
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Posted 1 year ago
Purple bricks lie, they make appointments and cancel them last minute and basically do not give a monkees whether they sell your house or not. When you make the initial enquirey to sell your home, they can not do enough for you. Once you have agreed to sell with them, the service stops. In a nut shell, if purple bricks were the only estate agent left on the planet, id sooner burn my house down than endure anymore of their shocking service or listen to anymore of their lies.
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Posted 1 year ago
Please think twice before using Purplebricks. Make sure that the money is lost Service 0 Communication 0 Trust under 0 Not recommended at all . From experience.
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Posted 1 year ago
can honestly say I would never use purple bricks again, yes there cheaper but you definitely get what you pay for. I sold my house with purple bricks (David beagley) he came to the house, valued my property and I instructed him to put it on the market, that was the last I ever heard from purple bricks, not one single phone call, message, nothing, I completed my house move on Wednesday without any contact from purple bricks at all. David never got back to any of the other estate agents that tried to call him about offers on my home, which ment I lost out on a house I loved. I would not recommend anyone to use purple bricks, they take ur money and run, I've still not heard a thing from anyone, I'd never use them again.
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Posted 1 year ago
Closing date on house. Seller told us what highest offer was. We put bid in higher and lost out. Think some underhanded goings on there. Won't use them again!
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Posted 1 year ago
Wow what an absolutely dismal unprofessional company.First set up an account which I can’t access and went onto a very poor live chat to book an appointment which i managed .On the day of the valuation nobody showed up which didnt at all surprise me and when i contacted them to see why i was told no appointment was booked even though i had proof.Avoid at all costs
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Posted 1 year ago
The worst 'estate agents' experience we've ever had, extremely unprofessional and little to no communication. We were the buyers and constantly had to chase for updates and information, after you finally get through to one of their 'agents' they are quick to shirk responsibility, provide zero information with poor customer service. AVOID BUYING OR SELLING FROM PURPLE BRICKS!!!
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Posted 1 year ago
Absolutely awful communication. Makes the whole process of moving house miserable as our sellers were buying with them. Had I known, I’d have thought twice about getting into this chain. Wish I could back out but it’s so late in the day.
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Posted 1 year ago
Purplebricks is rated 1.3 based on 553 reviews