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Pure Luxuries London Reviews

4.9 Rating 5,611 Reviews

100 %

of reviewers recommend Pure Luxuries London

Company Reviews

Product Reviews

4.9

Based on 5,611 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Pure Luxuries London 5 star review on 16th March 2020

Pure Luxuries London 5 star review on 9th March 2020

Pure Luxuries London 3 star review on 4th January 2018

Pure Luxuries London 5 star review on 1st March 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick prompt service.Been looking for a long time to find the right bag. Was a bit sceptical about ordering online after many disasters but was really pleasantly surprised and exactly what I was looking for. Better still managed to get it at half price. Love Love Love it. Many thanks.”

Helpful Report

Dear Judi, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our service. We understand that online shopping can be a bit daunting, but we are delighted that we were able to exceed your expectations. It's wonderful to know that we could provide you with the perfect bag that you have been searching for, and even better that you were able to purchase it at half price! We are thrilled that you love it so much. Once again, thank you for choosing Pure Luxuries London, and we look forward to serving you again in the future! Best Regards, Faye

“The service was good. I felt I was getting a bargain. The quality was excellent. I will shop with you again. Thank you”

Hello Denise, Thank you for your 5 star review, we really appreciate your kind words. It's always lovely to hear that our customers are happy and will shop with us again. Share your photos with us using #MyPureLuxuries on our socials and don't forget to follows us for the latest offers 🙂 Many thanks, Faye

“Very efficient..Delivery came on time..I'm very happy 😊 with my purchase..I highly recommend you..”

Hello Eileen, Thank you for your review and your kind words. We are very glad to hear you are happy with your purchase and would highly recommend us. We really appreciate the support from our customers. Many thanks, Faye

“wow, love my new bag,the quality is amazing,”

Hello Sara, Thank you for your review Sara. We really appreciate your kind words. Share your photos with us using #MyPureLuxuries on our socials and don't forget to follows us for the latest offers 🙂 Many thanks, Faye

“Very prompt service. The material is nice and soft. The only drawback is there is no inner zipped pocket which is handy to keep your credit cards. There are no two open pockets to keep your travel card etc.”

Thank you so much Varsha for taking the time to leave us a 4-star rating for Pure Luxuries London! We truly appreciate your feedback and are delighted to hear that you found our service very prompt. We also take pride in using high-quality materials to ensure a nice and soft product.Your comments regarding the lack of an inner zipped pocket and two open pockets are duly noted. We understand the convenience of having compartments to organize your belongings, and we will certainly consider this suggestion for future improvements. Once again, we appreciate your kind words and choice to shop with Pure Luxuries London. Please feel free to reach out to us if you have any further suggestions or queries. We are always here to assist you!

“Very quick delivery, good quality bag. Love the colour, love the bag, love the price. Very happy with the service overall.”

Dear Sandra, Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We're thrilled to hear that you had a great experience with us. We're glad to know that our delivery was quick and that you're satisfied with the quality of your bag. It's fantastic to hear that you love the color, the bag itself, and the price. Your satisfaction means a lot to us. Thank you for your kind words and for choosing our services. We appreciate your support and are delighted to have provided you with a positive experience. Warm regards, Faye

“Lovely clutch bag at a good price, delivered with care. The others which I ordered to compare were returned easily and my refund processed promptly.”

Hello Christine, Thank you for your review and we are very happy to hear our service was easy to use and you found a bag you love. Many thanks, Faye

“Absolutely love my new purchase. The quality is outstanding. Excellent customer experience from start to finish. Speedy delivery service and the product was wrapped beautifully. I am now going to visit the website to make my next purchase.”

Dear Amanda, Thank you so much for your wonderful 5-star rating of Pure Luxuries London! We truly appreciate your support and kind words. We are thrilled to hear that you absolutely love your new purchase and find the quality outstanding. It's fantastic to know that you had an excellent customer experience from start to finish, including our speedy delivery service and beautifully wrapped product. We couldn't be happier that you had such a positive experience with us. We look forward to welcoming you back to our website for your next purchase. If there is anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for choosing Pure Luxuries London! Best regards, Faye

“Really pleased with my recent purchase. The bag is good quality and practical. Arrived promptly and really well packaged. Bought whilst on a deal so excellent value too.”

Hi Eileen, Thank you for your review, we really appreciate it. Glad to hear you are happy with your purchase and our service. Many thanks, Faye

“Absolutely adore the bags I have purchased from you , a big Thankyou”

Hi Eithne, Thank you for taking the time to review us. Amazing to hear that you love the bags you have purchased from us. You are most welcome, and thank you for shopping with us. Many thanks, Faye

“A lovely conker brown holdall for my son. He loves it. It is great for a weekend away, maybe even a week. Easy to order, arrived on time and it was beautifully packaged. Excellent!”

Dear MrsAS, Thank you so much for your 5-star rating of Pure Luxuries London! We greatly appreciate your feedback and are thrilled to hear that you and your son are loving the lovely conker brown holdall. It's wonderful that it has been a perfect companion for your weekend getaways, and heck, even for a longer week! We're glad to hear that your ordering experience was easy and that your holdall arrived on time. We take pride in ensuring timely deliveries and carefully packaging our products to ensure they arrive in perfect condition. Once again, thank you for your kind words and for choosing Pure Luxuries London. We hope your son continues to enjoy his holdall for many more adventures! Warmest regards, Faye

“I have bought from Pure Luxuries a few times now and have always been so pleased with service and quality of the bags and purses, that I have just bought two more bags. Can’t recommend highly enough.”

Hello Teresa, Thank you for your review, we really appreciate your continued support for us. Thank you for your recommendations it means the world to us. Many thanks, Faye

“No hesitation on recommending Pure Luxuries, the quality of your handbags are second to none. On time deliveries only add to a very pleasant online shopping experience.”

Hello Mrs Metcalf, Thank you very much for your 5 star review, we really appreciate your kind words. Very happy to hear you love your purchase from us. Many thanks, Faye

“As seen on picture , but didn’t like the smell of the bag and quality of the cotton inside .”

Hello Anna, Thank you for the review and feedback. Sorry to hear you didn't like the smell of the bag and its cotton lining. Many thanks, Faye

“Bag arrived on time and was what I was expecting.”

Hello Patricia, Thank you for your review and kind words. We appreciate you taking the time to review us. Many thanks, Faye

“Not as nice as it looked on the pictures”

Hello Sue, Thank you for your review and I will pass your feedback onto the relevant team to investigate this further. Many thanks, Faye

“Loved my bag as soon as I saw it, the quality and smell of the leather is amazing. It was delivered quickly and safely. I would not hesitate to order from this company again.”

Hi Christine, Thank you for your review. We're delighted you love your new bag! Thanks for sharing your positive experience. We look forward to seeing you again soon. Thanks, Faye

“Excellent quality bag, great size love it”

Hi Gill, Thank you for taking the time to review us. Glad to hear the bag was excellent for you and you love it :) Thanks, Faye

“Love my ‘Angel’ handbag. Good leather, beautifully made. Easy yo to order, to pay and speedy delivery. All perfect. Will buy again.”

Hello Margaret, Thank you so much for your wonderful 5-star review. We are thrilled to hear that you love your ‘Angel’ handbag and that it has exceeded your expectations. We look forward to serving you again soon :) Warm regards, Faye

“Quick prompt service.Been looking for a long time to find the right bag. Was a bit sceptical about ordering online after many disasters but was really pleasantly surprised and exactly what I was looking for. Better still managed to get it at half price. Love Love Love it. Many thanks.”

Dear Judi, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our service. We understand that online shopping can be a bit daunting, but we are delighted that we were able to exceed your expectations. It's wonderful to know that we could provide you with the perfect bag that you have been searching for, and even better that you were able to purchase it at half price! We are thrilled that you love it so much. Once again, thank you for choosing Pure Luxuries London, and we look forward to serving you again in the future! Best Regards, Faye

“I returned it immediately Good returns policy”

Hi Angela, Thanks for taking the time to review us. Sorry the product was not to your liking. Happy to hear you managed to return it with no hassle. Thanks, Faye

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Pure Luxuries London is rated 4.9 based on 5,611 reviews