Pure Luxuries London Reviews

Name: Pure Luxuries London
Rating: 4.86

4.9 Rating 5,608 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 5,608 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Pure Luxuries London 5 star review on 16th March 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went on line to look at a black leather wallet purse which was advertised as being reduced from £65.00 to £20.00. The website stated that there was just one left........and I bought it. However, when I returned to the website to check the size it was still for sale....... However, having said all of that - I am pleased with it. I bought a similar one in Spain a number of years ago and paid more than £20 for it.”

Helpful Report

Good afternoon Lyn, Thank you for your review and feedback, it's great to hear that you like your wallet. We restock the majority of our products on a regular basis, so it may be that the wallet was re-tocked in-between you placing the order and visiting our website. Please feel free to contact us by emailing info@pureluxuries.com if there's anything we can do, where our customer care team will be happy to help. Warm regards, Pure Luxuries Ltd.

“Sadly It's not what I expected considering wallet is expensive.”

Helpful Report

Good morning, thank you for taking the time to leave your review and feedback. I'm very sorry to hear that the wallet wasn't as you expected - we do include a free pre-paid returns label in with every order, so you can send the unused wallet back to us at no cost to yourself for a refund. Please let me know if there's anything else I can do, I'll be happy to help. Kind regards, Pure Luxuries customer care

“Fantastic service all round well pleased ????”

Helpful Report

“1st item was damaged thus needed to be replaced. Swift repsonse in exchanging however dissappointing had to be replaced.”

Helpful Report

Good morning Miss Miello, Thank you for your review and feedback! Please let me offer our sincere apologies once more for this rare error with your original order. I'm glad to hear the replacement arrived quickly and satisfactorily, and please let me know if there's anything else we can do to help. Kind regards, Pure Luxuries customer care

“The product ordered was in perfect condition. The overall rating is lower than it could be due to the delivery process to the Czech Republic. I would recommend the following to increase the quality of the delivery abroad: - please, include the telephone number in the address so that a courier can contact the recipient (it is included in the order confirmation, but not on the parcel) - inform your customer service that the parcels in the Czech Republic are delivered not by the local post, but by the company called GLS, so that they provide correct information to the customers It would help to avoid delays in the delivery. I was lucky to find my parcel before it was sent back, as I had to search through various forums what company is delivering parcels to the Czech Republic from the UK if not local post office.”

Helpful Report

Good afternoon, Thank you for your review and feedback, it's great to hear that you like the product. I'm very sorry to hear about your delivery experience, however, and would like to offer our sincere apologies. This is certainly not usual for any of the delivery couriers we use for international orders, so I've flagged this with them to see what could have happened. I've also passed your feedback on to the relevant department, and if there is anything else I can do to help please ask. Warm regards, Pure Luxuries Ltd

“Product good, delivery good and free returns, sadly I'm marking down as although my item had Asti ker saying checked the inner gift box was crushed, more annoying as outer box was fine so had obviously been sent that way , even though I had paid extra for git packaging now have to return and wait for new item to arrive shame as first experience with these guys, I emailed them to tell them and was less than impressed with the standard reponse, should have gone to aspinalls”

Helpful Report

Good morning, Thank you for your review and feedback. I'm very sorry to hear that your gift packaging arrived damaged, and would like to offer our sincere apologies for this rare mistake. Please let me offer our apologies if our customer care service fell short of expectations, and I will raise this with them for you. If there's anything else I can do you can email us where I'll be happy to help. Warm regards, Pure Luxuries Ltd.

“as i would have expected”

Helpful Report

“I've always found it a painless experience shopping with Pure Luxuries. There are some great products and the website is really easy to use. Normally, purchases are delivered in a quick and fuss free way. However, this time the courier decided to lie and claim that a delivery had been attempted and a delivery note put through the door. Both claims were false as three people were in all day and no note was left. Eventually I got hold of a mobile phone number for the courier. The parcel was eventually delivered at 8.50 that night. It's not what I expect really and would make me think twice before ordering again. A real shame as it is a good company with good products.”

Helpful Report

Good afternoon, Thank you for your review and feedback, I'm very sorry to hear about your delivery experience. This is not something we usually experience with our couriers, so I've flagged this disappointing incident with them for investigation. I'm glad to hear that you've received your order now, and if there is anything else I can do please ask. Warm regards, Pure Luxuries customer care

“I ordered a gents wallet, unfortunately upon receipt it was discovered that you could NOT put £20 notes into it as the wallet would not close. This was a shame as it seemed like a decent product. I am a little bemused as to why it was being sold as a wallet, however. The Wallet is now on its way back for a refund and I am hoping their returns service will be professional and efficient.”

Helpful Report

Good morning, Thank you for your feedback and review, I'm sorry to hear that you're not pleased with your wallet. Wallets are sometimes designed with a smaller size to reduce pocket bulk and slim the design, and as such not all wallets will be able to accommodate all note sizes. We do endeavour to provide as much information as possible in order to assist in your selection, including a full description of what the wallet can hold and a list of all the features on the product page, as well as the wallet's dimensions. If you'd like to return the wallet to us at no cost to yourself using the pre-paid returns label and obtaining a free proof of postage, we'll be happy to replace the wallet for a different design upon receipt and inspection. In the meantime, if there is anything else we can do you can email our customer care team on info@pureluxuries.com who will be more than happy to help. Warm regards, Pure Luxuries London Ltd.

“delevery not by first class next day as promised but by Yodel a week latet. Nevertheless delivery was OK in the end.”

Helpful Report

Good morning, Thank you for your review and feedback, I'm very sorry to hear about your delayed delivery. We do upgrade some of our Free Delivery orders to Yodel's home delivery service at no extra cost, as we have found this to be a very reliable and efficient service. I've raised this rare issue with our Yodel manager, and if there is anything I can do please ask as I'll be happy to help. Warm regards, Pure Luxuries Ltd.

“Ordered a coin purse for my husband, it arrived next day, very impressed, the leather inner divider was more like stiff paper rather than the fine leather stated which was disappointing, if my dog hadn't bit the parcel and punctured the box that the purse came in then I would have returned it.”

Helpful Report

“I could recommend if you delivered to Dubai”

Helpful Report

Good afternoon, Thank you for your review and feedback. We are working on continually expanding the list of countries we can deliver to, and actually added over forty countries to our selectable destinations in the past six weeks. I'm very sorry that Dubai isn't currently a delivery option, but we are working towards offering delivery worldwide. If there is anything we can do, please feel free to email us at info@pureluxuries.com Warm regards, Pure Luxuries Ltd

“They let me buy the item then didn't have it in stock - need to make sure the website ties in with the stock count. Other than that disappointment, all was fine, dealt with and refunded me promptly.”

Helpful Report

Pure Luxuries London is rated 4.9 based on 5,608 reviews