Pure Luxuries London Reviews

Name: Pure Luxuries London
Rating: 4.86

4.9 Rating 5,616 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 5,616 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Pure Luxuries London 5 star review on 16th March 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Handbag even better in real life.It was delivered on time.The website offered a huge range to choose from with reasonable prices.I will recommend your company to my friends”

Helpful Report

Dear Jacqueline Thank you so much for taking the time to rate Pure Luxuries London with a wonderful 5 stars! We genuinely appreciate your support and recommendation. We are thrilled to hear that you found our handbag even better in real life and that it was delivered promptly. We take great pride in providing our customers with high-quality products and ensuring timely deliveries. It's fantastic to know that our website offered you a wide range of options to choose from, along with reasonable prices. We constantly strive to provide a diverse collection that meets the preferences of our valued customers like yourself. Once again, thank you for your kind words and generous rating. We sincerely appreciate your trust in our company. Should you have any further needs or questions, please feel free to reach out to us. We look forward to serving you again in the future. Best regards, Faye Pure Luxuries London

“Beautiful soft leather bag. Very pleased with quality and unusual colour. Would recommend.”

Helpful Report

Hello Sue, Thank you for taking the time to review us, we really appreciate it 🙂 Happy to hear you are pleased with purchase from us and thanks for the future recommendations. Many thanks, Faye

“The bag was nothing like the photo you advertised and was very stiff and no inner lining, i also had my daughters name put on which cost an extra £5 and you can’t even see the name on the bag, very disappointed and had very good reviews on the other bags and belt I brought previously which I give 5 stars, won’t be buying from you again sorry 😞”

Helpful Report

“This bag was a birthday present to be delivered to a friend 300 miles away. It arrived soon after being ordered, and my friend was delighted with it. She said it was a lovely bag and that the pale grey colour would be really useful, especially in the summer months. One small request - it would be really good if Pure Luxuries offered a gift wrap service.”

Helpful Report

Hello Janet, Thank you so much for your 4-star rating and for taking the time to review Pure Luxuries London. We greatly appreciate your feedback! We are thrilled to hear that the bag was a perfect birthday present for your friend, even from a distance of 300 miles. It's wonderful to know that it arrived promptly and that she was delighted with it. The pale grey color, especially suited for the summer months, must have added an elegant touch to her collection. Regarding your suggestion for a gift wrap service, we genuinely appreciate your input. We understand the importance of presentation and convenience when gifting, and we will definitely take this into consideration for future enhancements to our services. Once again, thank you for choosing Pure Luxuries London and for sharing your positive experience. We hope to serve you and your gifting needs again in the future. Best regards, The Pure Luxuries London Team

“Lovely quality , arrived on time.”

Helpful Report

Hello Sue, Thank you for your review and happy to hear you love your product. Many thanks, Faye

“Excellent shoulder bag, which holds quite a lot. The grey colour is pale and very soft”

Helpful Report

“Ordered a clutch bag in pomegranate colour but unfortunately this wasn't quite the shade I needed. Beautiful quality bag and tempted to keep it and would have if younger but don't think that I would get the use from it. No problem to return and money credited to my account as soon as they received it back. Brilliant service from Pure Luxuries.”

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“Really happy, beautiful quality Dressing Gown. Thank you.Joyce AllenJoyce Allen”

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“I ordered pink cashmere socks and was sent a weird scarf thing.”

Helpful Report

Hello Shirley, Thank you for your review and order. I am sorry to hear the incorrect item has been received, please kindly reach out to our customer support team via info@pureluxuries.com. From there they can assist you further in resolving this issue for you. I apologise profusely for the inconvenience caused. Warm regards, Pure Luxuries

“I got what l order. The price was good. The delivery was perfectly on time, and very fast. I didn't need to return or a refund. I didn't have contact with customer service. It is the 2nd order and l am happy to keep having a look when l want a handbag. I haven't looked at other products yet.”

Helpful Report

“I have 6 pure luxuries leather handbags now. Some are four years old and still look smart. Well made, sturdy yet supple leather. So many different styles and colours to choose from, there is no problem matching bag to shoes or boots. They really are terrific value for money. 😎”

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“Have bought 2 handbags from pure luxuries. Good quality and quick service.”

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“First order arrived quickly and although a lovely bag wasn't what I wanted so returned which was an easy procedure and refund was processed. Order another bag which was perfect and again arrived quickly. Would definitely order again”

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“Love my new bag , exactly as the description and arrived as expected.”

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“I absolutely love my handbags!so glad I found this company 😀”

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“Very happy with my new backpack. Pleasantly surprised with the quality of the backpack. Definitely be ordering again”

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“Have now purchased two bags and love them both. Soft leather and beautiful colours and personalisation sets it off. Delivery was super quick so very happy with my purchases.”

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“Smart small over shoulder handbag, delivered in super-quick time. The design is called "Dainty" and from the outside it is, but it holds a surprising amount without needing to cram (which is never a good idea). Purse, folding nylon shopping bag, mirror , comb and keys........and the outside poppered pocket fits my smartphone a treat. I have this bag in navy, black, burgundy and multi-brown, so I think I'm well set up now :) Love the squirrel!”

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“Beautiful bag!”

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“Thrilled with my recent purchase of the tote bag. Lovely quality at an excellent price. Loved having initials on the bag for a small extra.”

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Pure Luxuries London is rated 4.9 based on 5,616 reviews