Pure Luxuries London Reviews

Name: Pure Luxuries London
Address: Alston House 611, White Cross Business Park, LANCASTER, Lancashire
Rating: 4.86

4.9 Rating 6,298 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 6,298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Pure Luxuries London 5 star review on 24th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this purse for my husband as birthday gift. And quality is very bad,the zip felt off from first use. And i paid 50£, that a joke!!!!!!”

Helpful Report

Good morning Mrs Krakyte, Thank you for your email, I'm really sorry to hear that. If you could please post the wallet back to us, we'll have a refund issued for you. Kind regards, Ben, Pure Luxuries customer care

“Your delivery was efficient but the item was so poor that I send it back. It promise to be made out of leather but it wasn't.”

Helpful Report

Good morning Ms Langdon, Thank you for your feedback, I'm really sorry to hear that. I've checked with Smith & Canova for you, and they've advised that the purse you ordered is made from soft grain leather. We have issued a full refund for you as requested, and these funds will be returned to the account / card you used to order. Please drop me an email if there's anything I can do to help. Kind regards, Ben, Pure Luxuries customer care

“Excellent service. Superb range of great bags. Easy to return”

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“Excellent service with order rec'd following day. Product as described on web site. Return simple with e mail confirmation confirming receipt.”

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“Very satisfied with the purchase. The prompt delivery service was excellent.”

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“Excellent service, quality goods and always opportunity for a designer bargain”

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“if I need any bags,purses,and rest of what they do. I alway go to PURE LUXURIES LONDON. Go look round. rena from surry”

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“Clear, efficient, polite and friendly communication throughout the transaction. Excellent product, which unfortunately I had to return because of a colour matching issue, but returns/refund was the easiest and speediest I've ever experienced. Well done. Will use again.”

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“The product was of excellent quality and a=exactly as described plus delivered as agreed.”

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“Delivery was very fast, arrived day after ordering. Quality handbag, I would definitely recommend this company and will be buying from again in the very near future.”

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“Very accurate website photography and product descriptions. The leather purse I had ordered arrived incredibly fast (ordered around midday, came in next day's post!), nicely packaged and was exactly the high quality beautiful item I hoped for. Phenomenal service, very happy!”

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“Brilliant site. Received my Bridge bag and purse really promptly as I live in Northern Ireland. Really pleased and will order from your wonderful site in future c”

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“Ordering was clear and simple, postage and packing was extremely reasonable and delivery was quick. Everything about the entire transaction was swift, seamless and I was emailed at every stage to let me know what was happening. I'm delighted to have shopped at Pure Luxuries and would not hesitate to do so again or highly recommend to anyone else.”

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“Fantastic products at a good price, excellant service, would highly recommend.”

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“Great quality product as described . Arrived next day great service . Thank you”

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“Excellent service from beginning to end. Next day delivery despite only paying for the basic postage, thank you! Product is superb, really excellent quality at an unbelievable price, will be looking for more bargains!”

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“I bought a wallet for my Dad for Father's Day. Wallet came quickly and was exactly what I wanted. A very happy Father! :)”

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“Bought a wallet with a zip. Have never used this company before but was impressed with their products and prices. Have had the wallet now for a few months, very pleased, great quality, service superb. Was delivered the day after I ordered it in the evening. My wife is after a new zip and I have suggested that she goes to Pure Luxuries London. Tim Hockey, Bristol”

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“I bought it for someone not myself, but I can say had no problems placing my order and it arrived on the promised day. I definitely will recommend my family and friends.”

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“Bought a lovely leather wallet and had it engraved from my son for his dad for father's day. He was absolutely delighted with it, as was I. It came in a lovely pouch and was packed really well. Superb quality.”

Helpful Report

Pure Luxuries London is rated 4.9 based on 6,298 reviews