Pure Luxuries London Reviews

Name: Pure Luxuries London
Rating: 4.86

4.9 Rating 5,611 Reviews

100 %

of reviewers recommend Pure Luxuries London

4.9

Based on 5,611 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Pure Luxuries London 5 star review on 16th March 2020

Anonymous

Anonymous // 01/01/2019

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“Really happy”

Helpful Report

Hello Julia, Thank you for your comment, really glad to hear your happy with your purchase from us. Many thanks, Faye

“Very quick service and excellent product”

Helpful Report

Hi Eric, Thank your review and feedback on our service and product. Much appreciated. Many thanks, Faye

“I have 4 of your lovely bags and have been very happy with them. But this last one was sent with no paper stuffing inside and it was folded over. That fold line is very noticeable still in my bag. This is bound to happen if it is posted out this way. I can only hope that if I really stuff it full of paper when I’m not using it, I may be able to reduce the mark. I really am disappointed with this problem.”

Helpful Report

Hello Mary, Thank you for your review. I have looked into this further and can see you were in contact with our customer support team regarding this issue. I believe it has now been resolved, again apologies for this to happen. We strive to minimise warehouse space to accommodate more stock. Many thanks, Faye

“Very good quality. Great bag . Delivery was very quick. Overall I'm very happy”

Helpful Report

Hello Kate, Thanks for taking time to review us. We appreciate your kind words and hope to see you shopping again with us soon. Many thanks, Faye

“I bought a tote bag in the clearance sale. I didn’t expect a lot as it was such a reasonable price but was delighted when l received it. It is good quality sturdy leather and well made. A great buy.”

Helpful Report

Hello Julie, Thank you for your review and your kind words towards our products and service. Glad to hear you are delighted with shopping with us and we hope to see you again soon. Thanks, Faye

“Absolutely delighted with my bags. Great delivery and great price.”

Helpful Report

Hello Lorna, Thank you for your review 😊 we really appreciate your kinds words. Lovely to hear you delighted with your purchase and our service. Many thanks, Faye

“Very happy with the phone bag I bought for my Granddaughter.I bought two colors ,she kept the navy blue and I returned the gold one.I did have trouble getting the label printed etc but the company representative,Dan was most helpful and between him and my daughter I got it done! Thank you pure luxuries,I will be back.”

Helpful Report

Hello Carol, Thank you for taking the time to review us. Very happy to hear that your Granddaughter loved her phone bag and that my colleague Dan was able to help resolve your return. Many thanks, Faye

“I was very pleased with my shopping experience with Pure Luxuries from beginning to end. I purchased the Keira black shoulder bag which looks well, has capacity to hold my essentials and is exactly what I was looking for. As it is a leather bag, it is very keenly priced. From placing my order to delivery, it only took three days and I was well informed of the package's whereabouts through tracking. I am very pleased with my purchase and would purchase from Pure Luxuries London again.”

Helpful Report

Hello S, Thank you so much for your fantastic 5-star rating of us! We are thrilled to hear that you had a great shopping experience with us from start to finish. We're glad to know that the Keira black shoulder bag exceeded your expectations and is exactly what you were looking for. It's great to hear that the bag not only looks good but also has ample capacity to hold your essentials. Thank you for your kind words and for choosing Pure Luxuries London. We hope to serve you again in the future. Best regards, Faye

“Just received my bag ,am quite pleased with my purchase , good quality .”

Helpful Report

Hello Rosemary, Thank you so much for taking the time to rate Pure Luxuries London with 4 stars! Your feedback is highly appreciated and we are thrilled to hear that you are pleased with your recent purchase. Thank you once again for choosing us. Should you have any further inquiries or need any assistance, please do not hesitate to reach out to us. We look forward to serving you again in the future! Many thanks, Faye

“Nice bag quick delivery”

Helpful Report

Hello Lynda, Thank you for your review and kind words. Many thanks, Faye

“Bought a dink, plum crossbody bag and love it. Very neat and stylish. Excellent service, too.”

Helpful Report

Hello Janice, Thank you so much for your fantastic 5-star rating of Pure Luxuries London! We are thrilled to hear that you purchased our delightful dink, plum crossbody bag and that you love it. Your kind words about its neat and stylish appearance are greatly appreciated. It brings us immense joy to know that we were able to provide you with excellent service during your shopping experience. We take great pride in ensuring that our customers receive the highest level of satisfaction. Once again, we truly appreciate your wonderful feedback. If you ever need any further assistance or have any other requests, please do not hesitate to reach out to us. We look forward to serving you again in the future! Best wishes, Pure Luxuries London Team

“I bought two bags, beautiful leather and a lovely style.”

Helpful Report

Hello Josephine, Thank you for your review and kind words. Glad to hear you love your purchases from us. We look forward to serving you in the future. Many thanks, Faye

“Easy to use website, item sent out swiftly, quality item and great value - 100% happy.”

Helpful Report

Hello Simon, Thank you for taking the time to review is and your minds words. We really appreciate the support ☺️ Many thanks, Faye

“As always first class service with first class leather goods. I am very pleased with the leather belt I purchased. Delivered on time. Would buy again & as always I recommend to my friends. Many Thanks”

Helpful Report

Hello Carole, Thank you for your review and kind words. Very happy to hear you would buy again and recommend us. This means a lot to us😊 Many thanks, Faye

“Ordered tan Nikita bag as a gift for my Auntie’s SPECIAL birthday. It’s absolutely gorgeous,such beautiful quality and really quick delivery. I think she’s going to be thrilled with it. Thankyou.”

Helpful Report

Dear Nicola, Thank you so much for taking the time to give Pure Luxuries London a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you are happy with your purchase. We are absolutely delighted to hear that you ordered the tan Nikita bag as a gift for your Auntie's special birthday, and it arrived quickly. We take great pride in offering beautiful quality products and ensuring prompt delivery, so it's fantastic to know that we exceeded your expectations. We hope your Auntie will be thrilled with her new bag. It's customers like you that make us love what we do. Once again, thank you for choosing Pure Luxuries London, and we look forward to serving you again in the future. Best regards, Faye

“Handbag even better in real life.It was delivered on time.The website offered a huge range to choose from with reasonable prices.I will recommend your company to my friends”

Helpful Report

Dear Jacqueline Thank you so much for taking the time to rate Pure Luxuries London with a wonderful 5 stars! We genuinely appreciate your support and recommendation. We are thrilled to hear that you found our handbag even better in real life and that it was delivered promptly. We take great pride in providing our customers with high-quality products and ensuring timely deliveries. It's fantastic to know that our website offered you a wide range of options to choose from, along with reasonable prices. We constantly strive to provide a diverse collection that meets the preferences of our valued customers like yourself. Once again, thank you for your kind words and generous rating. We sincerely appreciate your trust in our company. Should you have any further needs or questions, please feel free to reach out to us. We look forward to serving you again in the future. Best regards, Faye Pure Luxuries London

“Beautiful soft leather bag. Very pleased with quality and unusual colour. Would recommend.”

Helpful Report

Hello Sue, Thank you for taking the time to review us, we really appreciate it 🙂 Happy to hear you are pleased with purchase from us and thanks for the future recommendations. Many thanks, Faye

“The bag was nothing like the photo you advertised and was very stiff and no inner lining, i also had my daughters name put on which cost an extra £5 and you can’t even see the name on the bag, very disappointed and had very good reviews on the other bags and belt I brought previously which I give 5 stars, won’t be buying from you again sorry 😞”

Helpful Report

“This bag was a birthday present to be delivered to a friend 300 miles away. It arrived soon after being ordered, and my friend was delighted with it. She said it was a lovely bag and that the pale grey colour would be really useful, especially in the summer months. One small request - it would be really good if Pure Luxuries offered a gift wrap service.”

Helpful Report

Hello Janet, Thank you so much for your 4-star rating and for taking the time to review Pure Luxuries London. We greatly appreciate your feedback! We are thrilled to hear that the bag was a perfect birthday present for your friend, even from a distance of 300 miles. It's wonderful to know that it arrived promptly and that she was delighted with it. The pale grey color, especially suited for the summer months, must have added an elegant touch to her collection. Regarding your suggestion for a gift wrap service, we genuinely appreciate your input. We understand the importance of presentation and convenience when gifting, and we will definitely take this into consideration for future enhancements to our services. Once again, thank you for choosing Pure Luxuries London and for sharing your positive experience. We hope to serve you and your gifting needs again in the future. Best regards, The Pure Luxuries London Team

“Lovely quality , arrived on time.”

Helpful Report

Hello Sue, Thank you for your review and happy to hear you love your product. Many thanks, Faye

Pure Luxuries London is rated 4.9 based on 5,611 reviews