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Pure Dental Health Reviews

4.8 Rating 49 Reviews

94 %

of reviewers recommend Pure Dental Health

Company Reviews

4.8

Based on 49 reviews


Customer Service
Communication Channels	Telephone

About Pure Dental Health:

Our clients care and service is our priority. We are often told by our clients that the dental treatments we have provided have dramatically improved their quality of life. For us, it’s about you not having to worry or think about your teeth. You just have to get on enjoying your life to the full.

Visit Website

Phone:

01872 222404

Email:

info@cdlab.co.uk

Location:

Perenn House, City Road,,
Perenn House, City Road,
Cornwall
TR1 2JL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pure dental is the best dentist I’ve have been to the staff are very friendly and polite.and Rohan the dentist 🦷 was absolutely amazing Thankyou for a wonderful job you have done ✅👍”

Posted 1 month ago

“I received an Invisalign at a great price, very happy with the treatment, the Dr was very informative during my treatment. The service as a whole is very good and I have and will continue to recommend their services to others.”

Posted 2 months ago

“Felt very disappointed when Mark Durnall disqualified my last dentist work and tried to replace many of my fillings for no reason”

Posted 2 months ago

“I had my first visit today with Michelle The whole experience was actually relaxing, I can’t believe it. I am someone who has had terrible anxiety in regards to dentists but I desperately needed to go. Please if your nervous consider this practice, it has changed my whole perception Calm, informative, patient and encouraging all the way, what a difference from my past experiences. I shall be telling everyone!”

Posted 2 months ago

“Hi I must Thank Graham and his dental Nurse for seeing me at short notice after a problem of a bit of tooth breaking off after Graham sorted the problem by sealing my tooth with a white filling immediately completely pain free I am not the best patient for any dentist but are made to free at ease in the practice and will definitely use you again. Thank You all for your help. Kind Regards Clive”

Posted 3 months ago

“I was referred to Pure Dental for an extraction. I have dental anxiety and visiting a dentist is hard for me under any circumstances. Alan and Abbie were excellent and didn’t make me feel foolish (which I have been so many times in the past at other places). I have now made arrangements to register with Pure Dental for this reason. Thank you for making a traumatic event so much less traumatic for me.”

Posted 4 months ago

“I always feel comfortable when I visit Pure Dental,weather I'm seeing Graham for a checkup or anything that needs doing and Nicky who keeps my teeth clean and healthy,plus all the laughs we have while in the chair,wonderful staff from the moment you walk into Pure Dental.Thankyou All.”

Posted 6 months ago

“Going to the dentist can be a very difficult experience but Pure Dental makes the whole experience far more bearable. All the members of staff are extremely efficient and welcoming. Recently I have had a lot of work done on my teeth and was so impressed by Graham who has a very kind gentle manner. He explained the procedure extremely well and both he and the dental nurse were kind and reassuring throughout the procedures.”

Posted 7 months ago

“I wanted nice teeth and I couldn't have wished for a better service. I was so relaxed while having my treatment I nearly fell asleep in the chair. I have never had a dentist that doesn't hurt when injecting, until I went to Pure Dental. And the final result is fantastic, I'm more than happy and would definitely recommend them.”

Posted 7 months ago

“Everything that the doctor did meme happy”

Posted 7 months ago

“I broke a tooth last Saturday. I called into the Truro surgery for help on Monday and by 11am the same day I found myself in the fortunate position of being treated by Michelle my Dentist who was brilliant in every way. She "sculpted" a new tooth around the broken stump which remained with the expertise of a master, and the result feels smooth, comfortable and totally natural. The reception team at Pure also deserve a mention. They are efficient and a pleasure to talk to. I am delighted I switched to Pure a few years ago and feel very lucky to have Michelle as my dentist.”

Posted 7 months ago

“Good reception and good treatment”

Posted 1 year ago

“Hi I have had Pure Dental as my dentist for 5 years. In that time I have had 3 Crowns and 3 implants. The work was skillfully performed with very little pain. I have found the team professional and responsive. I would highly recommend them”

Posted 1 year ago

“I have been going to Pure Dental for years. Everyone from the dentists to the staff are friendly and professional . I was very anxious about my appointment but Dr Graham and Layla put me at ease and explained everything . My gratitude to Graham goes beyond the stars , thank you so much.”

Posted 1 year ago

“I have had treatment with Michelle and her assistant Mandy over the past 18th months, of which they were both very professional, caring and listened to my needs. Michelle gave me all the options to make my teeth look better, and was never pushy. Her gentleness and consideration was second to none. I am delighted with the results and would recommend anybody who is nervous or doesn't like the dentist to see Michelle, she will put you at ease and do an amazing job. All the staff in reception were very pleasant and nothing was too much trouble if i had to re arrange appointments. A very nice practise indeed!!”

Posted 1 year ago

“I am in shock and tears after the experience I have just had on the telephone to this practice. The woman I spoke to was very abrupt and showed me absolutely no empathy or understanding whatsoever. In fact she appeared defensive and going out of her way to be obnoxious to me. I explained that I had a nasty virus in 2014 which left me with debilitating post viral symptoms for years & a lifelong illness/lifelong medication. I was previously healthy. It took 5 years before I started to feel anywhere near normal again. I expect anyone with any empathy at all might understand that I really want to avoid covid. Surely most people by now (especially in the medical field) understand that vaccines don't prevent long covid. I told her that as a result of my experience I had several questions regarding what measures the practice has in place to protect people from Covid. I then asked if it was a convenient time or should I call back another time. I was nothing but polite. She told me I could speak now. She opened the subject of protective measures with "none of our customers or staff have to wear masks anymore". I asked "including in the surgery?" to which she replied "oh no we wear them in there". A kind person would have surely opened with "don't worry, everyone masks in the surgery". I would happily wait outside. I know people have different attitudes towards covid. I don't ask people to mask in a waiting room. But OBVIOUSLY I care about what I'm at risk of in a surgery. I'd be mad to put myself at risk again of another Lord knows how many years being ill and stuck indoors again. I asked her about hepa filters and it turns out yes they have those but she only volunteered the information regarding which protective measures are now no more and in a defensive manner. It has taken me months to psych myself up to make dental enquiries. I've avoided Covid by being uber cautious. Even my doctor said I may be susceptible to long covid in light of my previous experience. Yes I am scared of going through that again and whilst I take responsibility for my own protection, obviously I'm vulnerable whilst maskless in a dentist's chair! This was my 1st call! I wasn't after any sympathy, I just wanted to know what the covid procedure was and I had hoped my reasons for enquiring would be met with some understanding! I've worked in high communication roles for years. There are ways you talk to people. I am especially disgusted that this was a person working within the medical field. When she told me staff don't test for covid I simply said "OK thank you, I will leave it". She replied "that's absolutely fine" in the most defensive and sarcastic manner. It implied "we wouldn't want you here anyway". I didn't at any point show any judgement re the lack of precautions. I didn't lose my temper despite the fact I feel so disgusted by her attitude. I'm postponing the calls again. I'm too upset now. I just hope I encounter another surgery with some empathetic staff or I may have to compile an email because I feel scared to ask! Yes we are all aware it is the "law" now that you don't have to take care of others but some people just choose to anyway. Covid is NOT over and even if the initial infection is mild you can end up with long covid.”

Posted 1 year ago

“Thank you to Graham and Layla this morning. I have an anxiety problem when it comes to dental injections and they couldn't have been more supportive and understanding . I had two fillings with virtually pain free injections thanks to Graham's skill,calmness and reassurance. Layla was equally kind and put me at ease. I also really appreciated the welcome given by the lovely reception staff ...they were very friendly and upbeat . I can't recommend this practice highly enough for those more anxious patients and just about everyone else . As a Team they are professional and convey confidence in their patients .”

Posted 1 year ago

“I am a nervous patient but Michele was amazing she explained everything that was going to happen in a calm manner, my fear disappeared she was extremely patient and understanding totally put me at ease,also Mandy who supported me throughout, I cannot thank you enough for giving me my smile back, in all an amazing Team both in reception and Dental staff, I would highly recommend you, A Huge Thank You.”

Posted 1 year ago

“What a key role Millie plays in doing everything possible to find me an early appointment for an unexpected problem. As a new patient, this is super impressive! I then met Michelle and both she and her assistant were extremely professional and thorough. A great team!”

Posted 1 year ago

“I experienced excellent service from the reception team, dental nurses & dentists Alan & Mark throughout my implant treatment & I cannot rate then all high enough! At all times I felt well cared for & everything about the whole procedure was properly explained to me & any questions I had were always promptly answered. I would not hesitate to recommend them to anyone looking for a top-notch dentist & shall be staying there as a continuing patient on one of their very reasonable monthly payment plans. Thank you to all who were involved throughout my treatment for the excellent service provided.”

Posted 1 year ago

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Pure Dental Health is rated 4.8 based on 49 reviews