Pure Cremation Ltd Reviews

Name: Pure Cremation Ltd
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.82

4.8 Rating 3,749 Reviews

96 %

of reviewers recommend Pure Cremation Ltd

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation Ltd 5 star review on 21st January 2024

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic company who carried out our wishes regarding my aunty perfectly, took alot of stress off our shoulders.Catherine was so lovely and helpful. Will use this company again when the need arises.”

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Posted 8 years ago

“This is an excellent service. From the first contact made with Catherine I felt that my wishes were important and were understood, that the sensitivity of the matter was appreciated and that I could trust the service offered. There were no hidden costs, everything is clearly explained on the website - and then again over the telephone, in a professional and gentle manner. On the day itself I was treated with courtesy and kindness by Catherine and her husband. I have absolutely no reservations in recommending the service offered by Pure Cremation. I have already thanked them personally for making a difficult matter much less distressing than it could so easily have been.”

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Posted 8 years ago

“The cremation of my mother was organised and facilitated in highly professional and dignified manner. With fantastic communication we were kept informed every step of the way. Powell and family Ltd have my highest reccommendation and my deepest thanks.”

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Posted 9 years ago

“Thank you so much for the all the care and kindness provided to our family for my darling wife, with a special mention to Stephanie C and all the team at Pure Cremation. We were so thankful we chose the attended commital, which enabled us to say our goodbyes and reminisce with sadness, flowers, music and laughter. Forever grateful.”

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Posted 1 month ago

Thank you for sharing your heartfelt experience with Pure Cremation. It’s heartwarming to hear that Stephanie and the rest of the team provided the support and care you needed during such a difficult time. All the very best, Pure Cremation Team

Posted 1 month ago

“You recently looked after my mum, Norma Allan, and from the beginning to the end, I have been met with nothing but good impressions. I was a bit anxious as I’d never used a service such as this and felt without a funeral I wouldn’t be able to draw a line, however on receiving mum’s ashes and Ian explanation of everything and the opportunities available to come over to visit the crematorium and see where mum’s last resting place was. Thank you all so much.”

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Posted 1 month ago

Thank you for taking the time to share your experience. It has been an honour to care for your mum and to support you at this time. Kindest regards, Pure Cremation Team

Posted 1 month ago

“Excellent and professional service from the initial call. Was sceptical about this as didn’t know anyone that had used this service but would highly recommend it. Every person we either spoke to or met during our dark days was 100% professional and compassionate. Thank you all.”

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Posted 1 month ago

Thank you for this lovely review which means so much to the whole team. All the best, Pure Cremation Team

Posted 1 month ago

“My experience with Pure Cremation was somewhat mixed. They were fantastic when I first made contact with them and were very attentive during the couple of weeks that followed, calling me for updates regarding the green form and then letting me know when the committal was taking place. Unfortunately, the process went awry as we headed towards Christmas. The last time the customer care team member who was managing my uncle's cremation contacted me of her own volition was on the 13th December advising me that my uncle's committal would be taking place on the 16th December. I was advised that I would receive a call from the delivery team within 5 working days of the committal date to book in the delivery of the ashes. Needless to say, I didn't receive a call and so all subsequent contact was from my side - me chasing them to find out when my uncle's ashes were going to be delivered. On the 3rd January I called Pure Cremation and was told the ashes would be delivered to me on the 9th January. I did end up asking to speak to a senior manager the following day as I was very disappointed with the service I had received. I should not have had to keep calling them to find out what was happening and I don't feel that they managed my expectations. I appreciate that December and January are busy times but this is their bread and butter so they know that, they’re an experienced company within their industry and so they should have robust processes in place to ensure a seamless customer experience. Communication is key in this type of business but it was sadly lacking which is a great shame as the first part of the process was faultless and very professional so I’m not sure why it went so wrong and I don’t think Christmas can really be used as an excuse. Wishing to end on a positive note, Emma Soul who delivered my uncle’s ashes was lovely. She is clearly passionate about what she does and enjoys her job which is something of a rarity these days. She was very professional, personable and kind… thank you so much Emma.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to write a review following your experience with Pure Cremation. We are pleased to hear that everything went well up to the date of your uncle’s cremation, but concerned to learn that you did not receive contact as expected following this. We can see that you raised this with a member of the management team, and it has been addressed appropriately with the member of staff involved. Thank you for your kind words about Emma who was entrusted with the safe return of your uncle’s ashes, we will be sure to pass this feedback on to her. Kind regards, Mia

Posted 3 months ago

“I am very disappointed in Pure Cremation as things didn't go well from the start. Firstly it has taken from 25th October to 18th November for the process to be sorted. Definitey not straight forward or stress free. From the first phone call communication was poor at best and felt very scripted. First thing I was told was the outstanding balance on the plan had to be paid before anything could be done. Which seemed rather harsh when you are coming to terms with losing a loved one. Documents sent by docusign with authorisations to release the body did not arrive back to Pure Cremation even though I received a message confirming the document had been sent. This caused delays making arrangements for my partners body to be released for collection from hospital. 3 weeks later we are still waiting for an update as at this point I had no idea where my partner was; if he had been collected from hospital, when the committal was due to take place. If they could not contact me by phone it was not followed up by email or text. 7th November, they realised the hospital would not accept docusign authorisations but required an original document with an original signature so another delay. The young lady who finally brought my partner home was lovely and very sympathetic to the fact she was bringing home a loved one. Maybe I was just unlucky as so many people have received the experience that was sold to them.”

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Posted 4 months ago

Thank you for taking the time to write your review and for bringing this to our attention. We are concerned to learn of your experience, and we would be grateful if you would please contact us as soon as possible so we can have the opportunity to understand the situation better. If you would be kind enough to contact us at customercare@purecremation.co.uk, providing us with your preferred contact details, we can then look into this for you as a matter of urgency. Kind regards, Chloe

Posted 4 months ago

“Brilliant. My wife passed away at home, I notified you, and you came very soon after to take her. Pure Cremation was my wife's idea, and I will always be grateful to her, for the pressure that she took from me. I went to stay with my son who lives in Malta, I explained the situation to you and you looked after the ashes until I returned. The ashes were delivered personally to me when I came home. For me, you were the perfect cremation. I cannot thank you and all your staff enough Regards, Terry”

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Posted 5 months ago

It has been our honour to look after your wife and to support you. Thank you for this detailed account of the extra caring touches we include in our service - it means so much to hear that these have been appreciated and valued. Kind regards, Chloe

Posted 5 months ago

“My partner and I had both talked about using Pure Cremation as we neither wanted a fuss nor seemingly unrealistic eulogies. That said, we hadn't booked anything in advance. So, when my partner passed away after battling cancer, I was a little concerned about trying to make the necessary arrangements. I needn't have worried; arrangements were made swiftly and sensitively. The communication was excellent throughout and my partner's ashes were returned to me just over 3 weeks after passing.”

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Posted 5 months ago

Thank you for sharing this very moving account of your family's experience of making arrangements with complete confidence, and how you were looked after by our team. You have expressed everything that we would hope to achieve when supporting those planning their own funerals in advance, and their families when the time comes. Your words inspire us all to continue our efforts. Kind regards, Chloe

Posted 5 months ago

“Very professional service and highly recommended”

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Posted 5 months ago

What a lovely compliment - this is what we always strive for. Kind regards, Chloe

Posted 5 months ago

“I highly recommend pure cremations. Throughout my journey when my husband passed away which is very recent. All the staff there from the moment someone picked up my husband to keeping me informed throughout the journey have been amazing. They are absolutely helpful. Nothing is to much trouble and everyone is very respectful and caring and will do anything to help you. Thank you to all the team at pure cremations.”

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Posted 5 months ago

Thank you for taking the time to share this very moving account of your experience. It has been our privilege to help you find the best way to say farewell to your husband, and heartwarming to hear that you felt truly looked after. Kind regards, Chloe

Posted 5 months ago

“This is the final journey that our Dad chose. The staff were very sweet and informative. I would say that it's very different to a normal goodbye and it's wise to speak to your family to make sure they understand the process.”

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Posted 5 months ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kind regards, Chloe

Posted 5 months ago

“Very good was not sure about this to start with but I think it's the new way to say goodbye would recommend to all 10 out of 10 so easy to deal with and care taken to keep us up to date sorted it all with respect thanks to all the staff”

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Posted 5 months ago

You have made our day. This is exactly the level of care we aim to achieve for every family. Thank you for taking the time to share your experience. Kind regards, Chloe

Posted 5 months ago

“My wife was adamant she did not want a big fussy funeral. In fact she intended to organise a direct cremation herself but became too ill to attempt it. This was a very difficult time for the family. Pure Cremation did an excellent job. Julie kept me informed of progress at each stage and was a kind voice at the end of the phone. Callum who delivered the ashes was a quiet and respectful presence at a particularly painful moment. Very satisfied”

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Posted 5 months ago

Thank you for highlighting the sensitivity shown by our wonderful people and for these very touching words, they mean the world to us. All the best, Mia

Posted 5 months ago

“Pure Cremation looked after my mum and dad just a few months apart. They kept us informed every step of the way, hand delivered the ashes and were available for advice if needed. Having seen how smoothly everything went with my mum’s cremation my dad chose to go the same way.”

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Posted 5 months ago

It is an honour to serve any family but it's a particular privilege to be able to be chosen to support them through two losses. It is the highest compliment we could ever receive. Kind regards, Chloe

Posted 5 months ago

“There was unfortunately a long delay between my late brother's death and when the coroner released his remains for cremation. Pure Cremation kept me up to date with developments throughout the process. Once the correct paperwork was completed, the committal took place promptly and the ashes were returned to me in a timely manner. All calls were answered promptly and sensitively, which put my mind at rest.”

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Posted 5 months ago

It is our privilege to have been asked to care for your brother and it is heartwarming to hear that we met your needs when it really mattered. Kind regards, Chloe

Posted 5 months ago

“Everyone i have dealt with at pure cremations has been amazing , dedicated , compassionate, friendly and helpful”

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Posted 5 months ago

Thank you for highlighting how much care our lovely people devote to our important work. The team will be quietly thrilled with these lovely comments. Kind regards, Chloe

Posted 5 months ago

“Overall a good service, but I was hurt when my husband was collected from our home and the black sheet covering him had holes in it. I felt this was disrespectful.”

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Posted 6 months ago

We have chosen to use covers to keep intact the dignity of the deceased during these transfers into our care. We will raise this with the management team to ensure all of our equipment is up to the high standard that we would expect. Kind regards, Chloe

Posted 6 months ago

“Hi people, if you have pure cremations contract, please keep in mind, if you decide to cancel you will be charged £350.00 just for admission fee before they refund your money. This should be important to you. This is thow my personal experience.”

Helpful Report

Posted 6 months ago

Thank you for writing a review and sharing your experience with us. We are sorry that you were not aware of our cancellation terms. We can see from our records that a copy of our terms and conditions were sent to you along with the requested enquiry pack before you became a Planholder and included in the plan documents that were posted after you became a Planholder. If there is anything more we can do at this time, please don’t hesitate to contact us on 0800 033 7737 Monday to Friday 08:30 - 18:00, Saturday 09:00 - 17:00 or at customercare@purecremation.co.uk.

Posted 6 months ago

Pure Cremation Ltd is rated 4.8 based on 3,749 reviews