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Pure Cremation Ltd Reviews

4.8 Rating 3,753 Reviews

96 %

of reviewers recommend Pure Cremation Ltd

Company Reviews

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation Ltd 5 star review on 21st January 2024

Pure Cremation Ltd 5 star review on 20th January 2024

Pure Cremation Ltd 5 star review on 17th December 2023

Pure Cremation Ltd 5 star review on 17th December 2023

Pure Cremation Ltd 5 star review on 9th December 2023

Pure Cremation Ltd 5 star review on 7th November 2023

Pure Cremation Ltd 5 star review on 30th September 2023

86

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall a good service, but I was hurt when my husband was collected from our home and the black sheet covering him had holes in it. I felt this was disrespectful.”

Posted 6 months ago

We have chosen to use covers to keep intact the dignity of the deceased during these transfers into our care. We will raise this with the management team to ensure all of our equipment is up to the high standard that we would expect. Kind regards, Chloe

Posted 6 months ago

“Happy I have chosen Pure Cremation, after my wife's death they have been working magic”

Posted 7 months ago

Thank you for taking the time to share your experience of our care. It has been a privilege to look after you all. With kindest regards, Chloe

Posted 6 months ago

“Very pleased with service but had to chase up delivery of ashes as it took longer than expected.”

Posted 7 months ago

Thank you for your review, and kind feedback. We are saddened to learn that we did not meet your expectations on this occasion, although the arrangements progressed as planned. We would like to understand what we could have done to have improved our service for you and would be very grateful if you could please contact us so we can learn from your experience. Kind regards, Chloe

Posted 6 months ago

“Very sensitive and professional”

Posted 7 months ago

Thank you for sharing your experience of our care. We know this will help others who may be considering a simpler cremation for a loved one. Kind regards, Chloe

Posted 7 months ago

“At a very distressing time I found Pure Cremation Ltd to be very professional and compassionate. I was told what would happen every step of the way and everything was carried out. I didn’t have calls from lots of people the same person contacted me each time. Slight training issue needed for the driver who delivered the ashes was the reason I didn’t give 100% satisfactory.”

Posted 7 months ago

It has been an honour to support you at such a difficult time and lovely to hear that our care made things a little easier for you. If you would like to discuss the ashes delivery in more detail please reach out to our team on 0800 033 7737. Kind regards, Chloe

Posted 7 months ago

“How much is it go be”

Posted 8 months ago

If you have any queries regarding our prices and services please reach out to our Agents on 0800 033 7737 or email customercare@purecremation.co.uk. Kind regards, Chloe

Posted 8 months ago

“Very efficient and caring service at all stages. The ashes urn could possibly be improved.”

Posted 8 months ago

Thank you for these kind words about the care provided by our team. We have carefully selected a container that is both environmentally responsible and designed to protect each set of ashes. However, we always welcome feedback, you can send this to us at info@purecremation.co.uk. Best wishes, Mia

Posted 8 months ago

“Alex was kind and caring, talked me all the way through my dads funeral plan excellent people skills. Only problem that I had was my dad died at home police was present at the time of his passing so they rang local undertakers as from what I was made aware pure cremation do not pick up if you pass away at home so adding more stress on having to pay extra fee to funeral home before releasing him to pure cremation team.”

Posted 9 months ago

Dear Ms Morgan, Thank you for your valuable feedback, we are disappointed to hear these comments. I have personally passed on this feedback to our Senior Management Team to carry out a full investigation to try and understand how this happened. We will be in direct contact to offer a full response. If there is anything more we can do at this time, please reach out to us at customercare@purecremation.co.uk.

Posted 9 months ago

“It was what my mother had wanted a cremation without any fuss and that is what was provided”

Posted 10 months ago

Thank you for sharing your experience, you have summed up our approach beautifully. Kind regards, Chloe

Posted 10 months ago

“I couldn't have been happier with the service we received. However maybe rethink the free bag for life when the ashes are delivered its not a good look nor will I use that bag. The container with the ashes could be better looks like something cornflakes are kept in caused great distress for my mother.”

Posted 10 months ago

Dear Ms Forbes, Thank you for these lovely comments about the service received from our team. We have carefully chosen the ashes container for strength and green credentials, as well as a design that can accommodate our unique ceramic identity disc. Every family has the option to send an alternative urn and we are happy to place the ashes in their chosen container prior to return. This feedback will be passed onto the relevant team and is truly valued, so thank you for sharing this with us. Best wishes, Mia

Posted 10 months ago

“Took care of my brothers cremation efficiently.”

Posted 10 months ago

It was an honour to care for your brother, thank you for sharing your experience. Kindest regards, Mia

Posted 10 months ago

“We had no idea that we would do a pure cremation but upon the sudden death of my father in law it seemed the appropriate thing to do. The staff on the phone were very respectful of our loss and most helpful although we had not arranged a pre paid service. They kept us in touch with proceedings and dates that he would be cremated. The ashes were returned within 14 days, with and arranged time. All in all we were very happy with the service.”

Posted 10 months ago

Thank you for sharing your experience - we know this will help others who may be considering Pure Cremation either for themselves or a loved one. Kindest regards, Mia

Posted 10 months ago

“My grade would have been 5 stars but for the fact that it was my late wife's wish that she could help MS sufferers by donating her brain stem and spinal cord for research. This was made plain to Purecremation and stressed that she had to be put in cold storage within 4 hours - however her body was not picked up for 10 hours so the removal of body parts was not possible. Apart from this the service I received was first class - i was kept informed at each stage of the process so that was excellent.”

Posted 1 year ago

Thank you for your kind words and feedback in relation to your Wife’s arrangements with us. While we always do everything we can to accommodate any form of donation where we are aware this is someone’s wish, sometimes this is not possible given the circumstances around someone’s passing. I can see that as soon as we were informed of your Wife’s passing, although her death had not yet been verified, we attempted to contact the MS Society to understand how we needed to proceed in order to accommodate the donation. As they were unavailable at the time to provide guidance, we then made the decision to bring your Wife into our care as soon as verification had taken place. We are sorry that we were unable to help accommodate the donation on this occasion. Kindest regards, Olivia

Posted 1 year ago

“All staff I spoke to were very helpful and understanding. The only reason I haven't given 5 stars is that I had requested to be told when the cremation had taken place but I ended up ringing after 5 days of not hearing (however, I do appreciate that this was during Easter). Would undoubtedly use Pure Cremation again should the need arise.”

Posted 1 year ago

Dear Ms Taylor, I agree that communication fell below the standards that we usually deliver, and I offer my sincere apologies for this. Being entrusted with the care of someone's loved one is a privilege and I will speak with the staff involved about the importance of showing this in everything that we do. Kind regards, Mia

Posted 1 year ago

“Everything was professionally and kindly carried out. The only downside was to have my photograph taken with the ashes when they were delivered to me, I thought this was very insensitive and needless”

Posted 1 year ago

Thank you for these kind comments. Every stage of care is recorded by our dedicated team, including the hand delivery of ashes. This is an extra measure of security as we understand that being entrusted with the care of a loved one is privilege and we will always ensure that our care is carried out in line with their wishes. We do apologise if you found this upsetting, I have passed on your valued feedback to our Senior Management Team to review. Best wishes, Mia

Posted 1 year ago

“Overall a good service but more communication needed. Very easy to organise at a difficult time.”

Posted 1 year ago

Dear Ms Rudland, Thank you for your valued feedback, we are eager to hear about your experience in your own words and would welcome the chance to speak with you. Please email us directly at customercare@purecremation.co.uk with your loved one's full name and date of birth. Kind regards, Mia

Posted 1 year ago

“Respectful”

Posted 1 year ago

Thank you for this lovely comment, I am sure others will find it reassuring.  Kind regards, Mia

Posted 1 year ago

“The overall service was very good and empathetic. I was kept informed all the way through apart from a slight glitch with comms right at the end. I would recommend.”

Posted 1 year ago

The team will be very pleased to hear that their care and support made a difference to your family. We will investigate your comments in more detail to understand how we could have prevented this communication error. With best wishes, Mia

Posted 1 year ago

“Excellent service and lovely people to deal with”

Posted 1 year ago

Thank you for this lovely compliment. Kind regards, Mia

Posted 1 year ago

“it was as expected, bit sharp with payment request, I know this is a business like any other, except the feelings of grievers must be first priority not the payment.”

Posted 1 year ago

Firstly, please accept our sincere condolences for your loss. Thank you for taking the time to leave a review. We appreciate your feedback and I have passed it onto our Management Team. Kind regards, Chloe

Posted 1 year ago

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Pure Cremation Ltd is rated 4.8 based on 3,753 reviews