“The staff member at the Saxilby store early this week was friendly and helpful, unfortunately when I returned home with my purchase I found it to be not as advertised.
The diameter specified on the product's box says 1.8 inches (4.572cm), and I expected the circumference to be about 5.65 inches (1.8 x pi) (14.22cm), but the actual circumference is significantly less.
Unfortunately I could not determine this lesser circumference until I had opened the packaging, and as I found out to my disappointment the in-store returns policy exempts this product from returns. I have wasted £30 on a product I have no use for and that I cannot return.
I believe more accurate descriptions are needed on these types of products, and that customers should not be disenfranchised because they shop in-store instead of online.
I probably won't shop with Pulse and Cocktails again.”
“Not the shop the staff that was there asked a question and she insulted me she could of just said no not to go on with comments won't be using that shop on tong street again”
“Make sure it's what you really want because if it breaks in a day or 2 you won't get a refund I was told to take my item home and photo the problem and then send the pics to customer services to see what they going to do or I could have a credit note which has to be used in 3 months terrible customer service”
“Very friendly female staff member. Made me feel at ease on my visits. Nervous to go in but was made to feel at ease in-store. Lot's of toys and DVDs for selection at good prices. Trying not to get an erection as I'm easily aroused is difficult at all on display but made to feel at ease helps. Thank you.”
“Shopped for years but not prepared to buy overpriced goods anymore. Bought some oderisors gone up to £25 for 3 from £21 and we’re old and stale obviously old stock. £15 on line for 5 from other suppliers”
“Went to Scunthorpe Pulse and Cocktails was greeted by Charlotte who was nice and friendly and didnt shrug me off in any way. Cant wait to visit again :)”
“I went in your hull store today, I was greeted by a love lady called wendy.
I felt really relaxed, walk around, and Wendy said if I needed any help, don't hesitate to ask.
I was pleasantly surprised by wendy's knowledge of all her stock, and how helpful she is.
I was interested in buying a doll, and Wendy discussed everything with me, she is such a lovely lady to chat with, and was extremely eager, to help me with everything to do with my doll, which clothing would suit my doll, etc.
I really loved shopping in the store and will be a regular customer, buying new outfits etc, for my doll.
Wendy went above and beyond to help me with everything I purchased.
She is such a lovely friendly lady, I can't wait to have more money, so I can go back to the store, to get more help from a fantastic member of staff 😊 Thankyou from the bottom of my heart wendy 😊”
“Hi we visited the wentbridge store and we're met by two lovely ladies dressed in black from head to toe and they were very nice approachable and non pushy one lady called Sara expertly put my partner at ease and guided her through our first shopping trip she was really patient pleasant and courteous and made the whole experience a very enjoyable and relaxing one so thank you again Sara
Michael and Shereen”
“My hubby and I always goes to the armley store in leeds. The ladies are so helpful and friendly and polite. My hubby and I like to try new things and the ladies tells us about the best products to use and which lubricant would be best to use. Also I love their baby doll and they advise me on which ones would be best for me as I'm not a small breasted woman. We have been coming to this shop for many years and they have never once pushed us into buying things and they have never been judgemental.”
