“If I could give a zero I would, multiple times I tried to log back into my account, multiple time request a new password or password reset never once received an email neither any help from customer service, only way I could cancel is by canceling direct debit won't be long until I get a email saying I haven't paid”
“I Contacted PYB several times only to be told iPhone was waiting to be ‘quality checked’ Took 18 days to return iphone only to find the Apple battery was replaced with non genuine battery & only lasted 24 hours & won’t switch on. I now have to return iPhone, so inconvenient. I will leave further review one iPhone has been returned”
“If I could give no stars I would. We can’t believe this company. For almost 3 years paid out 575.64 p to this company.
My phone wouldn’t charge so rang up to
try to sort . They said would try to repair it and if not repairable would give me a refurbished phone….
The refurbished ones are 200 odd pounds so taking off the 90 excess this would be 110 only they were paying out….
A new phone was around 400 to replace. Decided to go to a local shop called Arma force who charged me 35 pounds . So over the years would of saved 540.64
What a rip off. I think if you are insured they should replace like for like.After all you are paying out so much .
Beware don’t go with this company.
Hence we are terminating our policy. I think this one needs to be on ‘Rip off Britain. ‘”
“I have theft and loss cover which i pay extra for, had my phone stolen, they wouldnt cover it. Have crime refference numbers, been with them for years, as soon as i want to make a claim, sorry nope! Stay clear, been requesting there T&C for days and still nothing. Absolute rip off. That will teach me for being honest with these scum bags, should have just said i lost it down the pub, maybe i would have had a chance at getting my phone replaced. Typical insurance company, any loop hole so they dont have to pay out. Why look after your loyal customers when you can just shaft them and move on?”
“Thank you accepting the claim.
I was extremely disappointed to know that I was lured into buying insurance from Protect Your Bubble.
Customers be aware!!!!
1) They don't cover your device colour, even though in the terms in condition it says they will attempt to find the same colour. They don't even an option for them to request your colour. They will send you any colour they have in stock.
2) They will ONLY send you a refurbished phone! which means you will automatically have battery issues.
I bought iphone 13 pro max 256gb Alpine Green in June 2022. Protect your bubble have sent a grey, refurbished phone and the battery is already dying. It went from 100% to 97% in an hour.
Please go with Apple Care + theft/loss. They cover you for like-to-like and give a new phone.
I am so disappointed with Protect your bubble. My brand new phone was stolen and then I was told that I will receive an refurbished phone and any random colour.”
“Customer service is ZERO they are rude and they have no idea how to handle complaints. They will try to get you to give your credit card over the phone 1 digit at a time. In doing so it make it so much easier for fraud to take place but unfortunately they are ignorant when to complain.”
“DO NOT INSURE ANYTHING WITH THEM
I have sent item for repair never got it back should give 0 stars but that is not an option. Customer Services lie to me every time I call. In addition to this they barley speak simple English. They said to start with 5 days, then it was 2, then two times 1 day and I still have no item back. Complaint department ignoring calls and emails. I lost a tablet worth £120 and £50 excess. ABSOLUTELY A FRAUD NOT REPAIR CENTRE.”
“People you Must avoid protectyourbubble.com , all replacement devices are faulty and refurbished terrible. Claims took 2 month to settle, my god the delivery service DPD the worst delivery company I have ever came across drivers stealing your device and take pictures of your address and saying it has been delivered.
Without the help of financial ombudsman you won't get compensations for your lost and stolen device. You must think twice before you choose protectyourbubble.com.
Very rude customer service , I do have a proof of email stating your claim will be settled in 1 to 3 working days and Monday to Friday is 5 working days but with protectyourbubble.com it's 2 working days . Terrible phone line , nowhere near the UK standard company.
I paid £1200 to my phone plus £150 access for my claim I end up with getting £950 after 2 months of swearing and fighting with the customer service .
I simply advise you find alternative insurance provider”
“They accepted my money and my laptop, Mobile and camera under their insurance. When my camera was stolen back in February, it has taken them until July to tell me that because my camera was older than 12 months old the insurance wouldn't cover it. So much effort to process and collect the countless documents that were needed, to be told I was never covered with them...wow”
“Absolutely disgusting service!!!! CANCEL UR POLICY B4 THEY LEGALLY "STEAL" ANYMORE OF YOUR MONEY!!!! Been taking direct debits for nearly 2YEARS, I put a claim in 16th Feb 2022, I have sent numerous emails as to why my claim is still pending, I phoned them today as a bank alert saying they had taken money again reminded me to call, I call them an she says "oh ur claim has been accepted" I said when was it accepted? She said today, 6th June 2022. Ive literally been begging them to sort phone out or put back all the money taken. I've paid for absolutely NOTHING!!! DONT MAKE THE SAME MISTAKE I MADE. GO WITH UR DEVICE PROVIDER INSTEAD”
“it is the worse company to insure your phone with , i payed all my subscription and when i needede help with my phone being stolen whiles i was in a bus on my way home, they declined and cancelled my insurances . the claims officer (Finn chilton) said to me that i should have carried my backpack in front whiles standing in a bus and also i culdnt provide a bus ticket for my journey because i didnt remember paying cash or card.
FIND A BETTER COMPANY OR YOUR BANK TO INSURE WITH THAN THIS FRAUDSTERS, THEY WILL TAKE YOUR HARD EARNED MONEY MONTHLY AND WHEN THE TIME COMES FOR THEM TO HONOR THE INSURANCE THEY WILL NOT.
I WAS WITH THEM FOR 1 YEAR. STAY AWAY IF YOU DONT WANT A HEAR BREAK.STAY AWAY.”
“Horrible customer experience.
After one month complaining they refuse to repair my phone!
I have been a client for over 2 years, paying £13,49 a month. I also paid the excess fee of £90 to repair my phone. They received my phone, ran diagnostics, said it has no issues and sent it back to me. Done this three times after complaining each time, as my phone keeps turning by itself and I have to charge it 4 times a day. They refuse to even give me the money back from the excess fee. Ridiculous!”
“I have sent my iPhone three times within the last 6 weeks to Protect my bubble offices to get repaired. The phone is till not working. My phone was working fine until one day turned off and never turn on again. After the first time I sent it to get repaired, the phone would turn on but the battery would drain in minutes! After sending the iPhone three times, it still not working properly and they say they cannot do anything about it. Then I ask myself why do I want an insurance then? I sent a complaint a week ago, and they do not have even the decently to reply.”
“AVOID!! AVOID!!
❌❌❌ AWFUL COMPANY!! DO NOT USE!! I insured all my family’s gadgets for years with protect your bubble. I’ve just put in a claim for some AirPod Pros that cost me £250 6 months ago from Apple and they will only pay me £125!! Because that’s what they said I can buy some for from EBay!!!! Or I could wait 3 months for a replacement!?!? Absolutely awful company.... I’ve cancelled all my insurance with them now and gone with Love it, Cover it which are supposed to be excellent. AND have English speaking customers service advisers which is great! Please do not get caught out with this company like I did! DO NOT BUY INSURANCE FROM PROTECT YOUR BUBBLE!! ❌❌❌”
“Awful! There say 3 working days to return your phone if it's faulty and you need to make a claim, but now that I've sent my phone they tell me it will take 9 days. Avoid!”
“Have turned into a shambles of a business. Shoddy customer service, shoddy products / replacements. Agents not doing what they should do. AVOID LIKE THE COVID!!!!!”
