Protect My Property Reviews

Name: Protect My Property
Address: 11 Silver Fox WayCobalt Business Park, ,, Newcastle Upon Tyne
Rating: 3.97

4.0 Rating 197 Reviews

75 %

of reviewers recommend Protect My Property

Company Reviews

Questions

Metrics

4.0

Based on 197 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Phone:

0800 004 999

Email:

enquiries@protectmyproperty.co.uk

Location:

11 Silver Fox WayCobalt Business Park, ,
Newcastle Upon Tyne
NE27 0QJ

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Protect My Property 5 star review on 18th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“System fully sorted now Paul very good and friendly and good Covid 19 practices”

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Posted 3 years ago

Hi Nigel, We are to happy to hear that you are satisfied with your system, and very pleased to learn that you were impressed with our Covid-19 practices. All the best, stay safe!

Posted 3 years ago

“Awful company, refuse to refund 78 year old widow when they did not cancel agreement and kept on taking money. She has proof she called and wrote in but they cannot find call recording or letter she sent in so are refusing to refund the money. £100 is a lot of money to her.”

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Posted 3 years ago

Ms. Rhodes emailed us on 17th April 2020 to advise that she wished to cancel her agreement and asked for a refund from December 2019, advising that she had sent a letter to us at that time. We do not dispute that Ms. Rhodes sent the letter or made a phone call to us, however, all cancellations need to be in writing as per our terms and conditions, and as we have not received a letter we are unable to process a refund. As a gesture of good will as we appreciate that this is very frustrating for Ms Rhodes we offered to refund the direct debit payment which was taken during her 30 day cancellation period, however, this was refused.

Posted 3 years ago

“Had our annual service undertaken by engineer named Rob, he rang well in advance to tell us when he would be with us and introduced himself on arrival. He was very professional and extremely thorough, he also made sure we were aware of all work undertaken and spent time checking that we were aware of all the facilities on the system and how to use them. He was very considerate, pleasant and a great ambassador for the company. Excellent service.”

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Posted 4 years ago

“Engineer named Chris serviced my alarm. He had a lovely manner, answered any questions. He arrived promptly and was both professional and personable.”

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Posted 4 years ago

“Fixed the problem. Knowledgeable. Efficient”

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Posted 4 years ago

“A very helpful Darren who called today to do a check on the alarm system at my property. Nothing was too much trouble for him, he was very polite and easy to understand when explaining how he was trying to resolve the matter. I have been with the company for many years and have always been extremely satisfied with the service supplied.”

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Posted 4 years ago

“Our engineer Paul phoned in advance and gave us an accurate arrival time. He worked efficiently and corrected some phone wiring from a broadband engineer. He was very polite and a tidy worker. Credit to the company!”

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Posted 4 years ago

“I have been using this product for 6 months now and am totally happy. Installation was very simple and intuitive. The smartphone app is feature rich and straightforward to use. In the very odd occasions I have needed a little help (mainly user error) the support I have received has been very prompt and efficient. I would recommend this security product and it’s supported smart devices.”

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Posted 4 years ago

“Great service from start to finish.Friendly staff booking appointment.Eng Darren rang to inform me when he would be at my property.Darren did a great job as usual he is a credit to the company efficient and courteous.”

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Posted 4 years ago

“Great service from Darren who came and fixed our alarm. Nothing was too much trouble for him, would highly recommend.”

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Posted 4 years ago

“Great response to a query about our CCTV system. Engineer, David, based in Newcastle branch was excellent in tracing and rectifying a long running problem. Very knowledgeable and tenacious.”

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Posted 4 years ago

“Jason came to service the system and carried out a comprehensive review. He made sure we understood all the functions, very happy with his approach..”

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Posted 4 years ago

“Great service from engineer Mark Fox. Arrived on time, efficient service and answered any questions I had”

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Posted 4 years ago

“Superb service from engineer Darren Halliday. Courteous and efficient. If only all services by other companies were this efficient.”

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Posted 4 years ago

“David first rate engineer courteous and helpful with any issues, ideal representative for your company David”

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Posted 4 years ago

“David was really friendly, efficient and helpful. Took time to help with a query and gave good advice.”

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Posted 4 years ago

“Jason the Engineer came to service my alarm which had an unknown fault. Not only did he investigate the problem but resolved it completely. Jason has a really pleasant and professional attitude and was a real credit to your company”

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Posted 4 years ago

“Had an additional CCTV camera fitted to my system to cover the back garden. Excellent pre instalation survey and subsequent fitting. The engineer David was knowledgeable and installed the camera to a very high standard of work.”

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Posted 4 years ago

“Contract is Feb and Aug service. Missed Aug service, did not reply to email. Telephoned and arranged service for today, Darren Halliday excellent, found that alarm control unit not connecting to control room, found loose wire, fixed prob. Unknown how low unit not working or if it would have been found in August had they done that scheduled service. Very pleased with Engineer Less with Admin side”

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Posted 4 years ago

“Always lovely happy girls who call to book appointments or to check all is ok after an activation. Our service engineer Marc Fox called today as he has done before on previous occassions and as ever did a thorough job of the service and is a pleasure to have in the home.”

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Posted 4 years ago

Protect My Property is rated 4.0 based on 197 reviews