Protect My Property Reviews

Name: Protect My Property
Address: 11 Silver Fox WayCobalt Business Park, ,, Newcastle Upon Tyne
Rating: 3.97

4.0 Rating 197 Reviews

75 %

of reviewers recommend Protect My Property

Company Reviews

Questions

Metrics

4.0

Based on 197 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Phone:

0800 004 999

Email:

enquiries@protectmyproperty.co.uk

Location:

11 Silver Fox WayCobalt Business Park, ,
Newcastle Upon Tyne
NE27 0QJ

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Protect My Property 5 star review on 18th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Try calling them on the phone and judge the quality and service this company offers on the time it takes them to respond to you. Don’t hold your breath.”

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Posted 3 years ago

Hi Paul, Thanks for getting in touch to address your concerns, can you please let us know a little more about the reason for your call and how we can help? Thanks in advance!

Posted 3 years ago

“Excellent service from everyone involved at Protect My Property, having been with them for over 10 years now, never had any problems always very helpful and especially last week when our engineer Paul came and resolved our issue with our alarm and did a full service taking great care not to put us at any risk by wearing face mask, gloves and shoe covers and ensured he cleaned everything down before he left too. Very thorough and excellent service, highly recommend.”

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Posted 3 years ago

Thank you very much for the positive feedback, we are delighted to hear you have been with us for over ten years! We are pleased your recent experience with our Engineer Paul went smoothly, and you felt satisfied he was adhering to the Covid 19 guidelines. Thanks again for sharing.

Posted 3 years ago

“David has just been to do some work for me, he took great pride in making sure he did a neat and thorough job, kept checking I was happy with what he was doing. Wore all correct PPE (mask, overshoes etc). Very pleased with a very neat job. Highly recommend”

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Posted 3 years ago

Hi Steven! Lovely to hear from you, many thanks for taking the time to leave your positive feedback! We are delighted to hear you were not only happy with the work, but the adherence to the current Covid guidelines. All the best!

Posted 3 years ago

“Arrived on time, rang to give eta. Very efficient, followed all Covid regs”

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Posted 3 years ago

Hi there, thank you for taking the time to leave this review, we are extremely pleased to hear you were comfortable that all Covid guidelines were followed. Take care.

Posted 3 years ago

“The service was very efficiently carried out and extremely thorough-I’m very happy with the way it was carried out especially in these difficult times-thank you-many thanks to Jason Heywood the engineer who did the service for us.”

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Posted 3 years ago

It is lovely to hear you are happy with the service provided, and impressed by our engineer. We will pass on the feedback, thank you.

Posted 3 years ago

“Always good service from office and engineers. I have had a camera system installed and work has always been efficient and easy to book in appointments.”

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Posted 3 years ago

Hi! Thank you for the positive feedback, we are glad you are happy with our service!

Posted 3 years ago

“Beyond terrible service, I’m sharing this on here as I’ve posted the same on trustpilot. Seriously considering cancelling my contract and going to trading standards and any other governing body I can think of. I’ve had my alarm 20yrs, it was with British Gas originally and they gave the alarm part to ProtectmyProperty. All was going fine, alarm was serviced twice a year as part of my contract with them. Then I realised the alarm hadn’t been serviced in some time - upon checking my service book since 2017!!! So you can imagine I’m not one bit happy, I’m paying a lot of money for the Response 400 contract I have with them. Made a call to complain on Monday 14th September. Chased for a response on Wednesday 16th sept and also to chase up the non existent service phone call that I was told I’d receive on Monday. Booked for a service the first one in 3yrs!! Was told someone would call me. I said don’t call Thursday 17th September as I’ll be in hospital. So guess what they rang as I was getting prepped for surgery - told them I couldn’t talk. Lady apologised said she’d ring Friday. Think you get the picture by now. No call came and I chased yesterday Wednesday 23rd September for some response to my complaint. Can you believe they manager or whoever should have been talking to me passed a message back through the call handler that they tried calling Friday but the number wasn’t working!!! And they’d offer me 3 months free. I said NO WAY, told the lady to pass that back to her supervisor/manager and remind them they should have been taking the call and also remind them they’ve had the best part of £1000 from me the last 3yrs and my alarm was serviced once only in 2017 and nothing since then. Yet they’ve been quick enough to take my money. The call handler then informed me I’d have to wait to speak to the other person as they were finishing work for the day.... Can you believe the nerve of how that call was handled. I’m beyond disgusted and I’m taking this all the way. I intend next to write the the CEO, directors along with trading standards and the Ombudsman. Totally unacceptable. So right now I’d be advising people to steer clear and do not use them.”

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Posted 3 years ago

Hi There! We hope you don't mind us sharing the update you provided on Trustpilot regarding this compliant below... UPDATE:- Received a phone call from Protect my Property after I rang the Stevenage HQ. They contacted them and Nicola rang me. Full of apologies and promised to rectify the issue and we came to an agreement which I’m happy with. So feel it’s only fair I post this update. I hope it returns to being the great service I once knew. For now I’m satisfied with the outcome

Posted 3 years ago

“Excellent service carried out this morning by the two very pleasant engineers plus all covid 19 precautions taken.”

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Posted 3 years ago

“Jason Heywood Operative Excellent service spotting outdated fire alarm and replacing even though this was not on his agenda. Well done and looking forward to seeing him on future occasions.”

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Posted 3 years ago

Hi Paul, its great to hear you were happy with the recent service you received from our engineer. Many thanks for taking the time to share your feedback with us!

Posted 3 years ago

“Prompt and thorough in the maintenance checks”

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Posted 3 years ago

Hi Tony, Many thanks for taking the time to leave your feedback! All the best.

Posted 3 years ago

“Installation by Jason Heywood. Excellent service - in every respect”

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Posted 3 years ago

Hi Ruth, We are glad to hear you are happy with the service! Many thanks for sharing your feedback.

Posted 3 years ago

“The young man Jason Heywood was fantastic. I have had this alarm for years and never before been told I have a panic button downstairs and that I am connected to the fire service. It is years that the service of the alarm has been done so will. Thank you so much Jason hope you will always come in future.”

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Posted 3 years ago

Hi Christine, Its wonderful to hear that you have been happy with the level of service you have experienced over the years. Thank you for highlighting the work of our engineer, we are extremely proud of our team and the customer service they provide.

Posted 3 years ago

“Engineer attended this morning Jason Heywood Arrived on time, and did a thorough service on my alarm took the time to explained everything he had done. This is the most thorough Alarm Service I have had in years. Very pleasant and polite chap”

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Posted 3 years ago

Hi Marian, We are extremely pleased to receive your feedback, along with the kind words for our engineer. Please take care and thanks for taking the time to share your experience.

Posted 3 years ago

“I assure you that the following is FACT See posts under Trustpilot, still updating as the saga continues, and it will as I have discovered something else. However in the meantime. I have just reviewed your - Our New Ways of Working, and watched video, 'well take me to the foot of our stairs', Maybe its just me they cannot be bothered to do as the video states. Turning up with NO protection, until I insisted on the next visit that they should, then it was hit and miss, a mask at HALF mask, fingerless gloves, no uniform, looked as it wearing something that men sleep in, NO call before hand etc.,etc., Walking all over the house, even upstairs, when I asked that if he wanted anything just give me a shout and I'll be down. Found out later after he left that he decided to write up his report in the kitchen, after I told him he had the use of the hall table. No wipe down. Believe me it took me a good hour wiping down surfaces spraying etc., I am not some old girl who has OCD when it comes to cleaning, but in the current climate one has to be a a little more careful. Come on people does not matter who the company is they should respect people, maybe when they turn up at a property in Mayfair, they drag out the PPE and uniform etc., call the staff before they turn up, and lets not forget the cleaning material. I have a saying 'Everybody counts or nobody counts' in fact its borrowed from Harry Bosch Forgot no DRILL when he knew full well that one was needed, when he told me that it would take him 15 mins to get back to his van to get it so back and forth 30 mins, just to speed things along I let him use my drill. So far with Covid19 and this its my Anno Horribilis, not so much to do with C/19”

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Posted 3 years ago

“The service engineer Anthony Phillips was very thorough and his manner was very pleasant. He provided answers to my queries about the system and completed the service very efficiently. A great job. The rating stars wouldn’t work on the system but you have my 5 stars”

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Posted 3 years ago

Thank you for taking the time to share your positive experience with us David. We appreciate the feedback!

Posted 3 years ago

“Just had our 6 monthly service on our home security system. Our regular engineer Paul came and did his usual friendly efficient job, despite all the extra's brought about by requirements tp be Covid secure. Despite the age of the system it stills works as well as ever.”

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Posted 3 years ago

Hi Peter, Lovely to hear from you, and we are delighted that you are happy with the friendly service and the quality of the system. All the best, take care!

Posted 3 years ago

“This company has not been the same as it used to be owned by 2 different company I have to ring up for the alarm to be services which I never used they used to call me and now found out alarm not monitored call to office on monday just not as officiant as it used to be”

Helpful Report

Posted 3 years ago

Hi Catherine, Many thanks for sharing your feedback, we believe there has since been a resolution to this issue, and we hope you are once more happy with the protection we offer your home. Catherine's query went through to our out of hours service provider, and we were disappointed to learn that Catherine did not get the customer support that we would expect and pride ourselves on. We have since changed our out of hours provider, and as a gesture of goodwill we telephoned to offer our sincere apology for the inconvenience. We also provided Catherine with a reduction on her monthly bill as a further step to address this grievance. Thank you for sharing your feedback, customer service is extremely important to us and we are delighted that you continue to trust us with your home security.

Posted 3 years ago

“We have had our house alarm for many years, without a hitch. Your engineer Rob Worton attended our property today to rectify what turned out to be a complex fault. He was courteous and helpful throughout the appointment, and would not leave until he was satisfied that everything was as it should be. It is good to know that our house is secure and safe once again. Please pass on our comments to him.”

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Posted 3 years ago

Thank you very much for taking the time to share your positive experience with Protect My Property! It is always wonderful to hear our customers compliment our engineers who we are very proud of. We are delighted that you have selected our service to keep your household safe and secure for a number of years. All the best!

Posted 3 years ago

“I am very impressed with Mr Anthony Phillips and he carried out the installation of a new alarm system and key pads in a very professional manner and did an excellent job. Only for him I would of left your company after two previous engineers failed to rectify the fault and your control never informed them correctly and they didn’t bring the necessary parts.”

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Posted 3 years ago

Hey Peter, thank you for taking the time to provide your feedback! We are delighted to hear you are satisfied with the installation of your new alarm system.

Posted 3 years ago

“Excellent service from Paul. Call before hand, care of property, pleasant and cheerful attitude and Covid19 measures - mask, gloves, distancing and sanitising surfaces. Also helpful with advice.”

Helpful Report

Posted 3 years ago

Hi Anne, Its great to hear from you! Thank you for taking the time to write about your positive experience with us. Covid-19 is a challenge for us all, and we believe its important to ensure our customers feel safe when we come to visit. Take care, and stay safe!

Posted 3 years ago

Protect My Property is rated 4.0 based on 197 reviews