Protect My Property Reviews

Name: Protect My Property
Address: 11 Silver Fox WayCobalt Business Park, ,, Newcastle Upon Tyne
Rating: 3.97

4.0 Rating 197 Reviews

75 %

of reviewers recommend Protect My Property

Company Reviews

Questions

Metrics

4.0

Based on 197 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Phone:

0800 004 999

Email:

enquiries@protectmyproperty.co.uk

Location:

11 Silver Fox WayCobalt Business Park, ,
Newcastle Upon Tyne
NE27 0QJ

Write Your review

Tell us how Protect My Property made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Protect My Property 5 star review on 18th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and efficient service. Engineer was polite, informative and professional. Very satisfied.”

Helpful Report

Posted 2 years ago

“Craig provided great assistance before and after I purchased my cameras. Self install went smoothly after a couple of minor, self imposed, hiccups Quality product and easy to use app. Plenty of options for recording rules, that I hope I'll never need the use of!”

Helpful Report

Posted 2 years ago

“Prompt response to request for service. Although past 5pm on a Friday Stephan was both thorough and cheerful, taking pride in his work. He was very knowledgeable and found the fault and arranged a replacement which was fitted within a few days. A delight to find someone so positive, a great ambassador for the company”

Helpful Report

Posted 2 years ago

“Outdated bell box exchanged for a new bell box today, outstanding service by David who also cleaned up after himself, love it :-)”

Helpful Report

Posted 2 years ago

“I have the dynamic smart homes package, easy to set up and great for peace of mind. Continued push notifications through the app which is simple to navigate. The internal CCTV camera provides live feed and also captures clips within the rules I have set myself, great quality! :)”

Helpful Report

Posted 2 years ago

“Jason the engineer telephoned me on the appt. day to confirm he would be arriving well on time did a thorough job kept me informed kept to the gov’t. safe distancing guide lines was polite cheerful & thorough explained what he had done clearly in layman’s terms so I understood & left everything clean & tidy. ie) provided an excellent service”

Helpful Report

Posted 3 years ago

“Stefan Toms from Protect My Property visited me recently to service my intruder alarm. He called prior to his visit and arrived punctually at the time he had stated. He provided an excellent service and was very thorough and extremely helpful in answering all my questions. It was a pleasure dealing with Stefan who was friendly and polite at all times. Highly recommended!!”

Helpful Report

Posted 3 years ago

“Great advice before purchase and guidance for self-fitting once the equipment arrived. Set up is easy customisable to just capture suspicious activity without triggering all the time. The video analytics are well thought out and ensure the all areas are covered. The equipment is very well made and definitely worth the price.”

Helpful Report

Posted 3 years ago

“Terrible customer service In fact shocking service altogether Did not even turn to service alarm”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Sean, the engineer from Protect my Property, phoned ahead and arrived at the time he said he would. He changed all the batteries on my alarms and did a full and thorough check of the system. He was warm and cheerful, he wore a mask and gloves at all times, kept his distance and refused a cup of tea because of Covid (I know I shouldn’t have offered because of Covid but it’s just a habit. Hopefully he will be able to accept a drink on the next service). I felt safe and was very pleased with my service. I have been with Protect my Property for many years and have always been pleased with the service. This this was the first time I had met Sean - I would say he is a great new asset to Protect my Property.”

Helpful Report

Posted 3 years ago

“Arrived on time as he said he would.Was very thorough and very pleasant and explained everything to us .”

Helpful Report

Posted 3 years ago

Many thanks for taking the time to share your review of our service offering. We are pleased to hear we met your expectations.

Posted 3 years ago

“We have had our alarm since British Gas days and have always been very satisfied with the level of service. However for understandable reasons those standards slipped during the pandemic but having now had an excellent service visit from Paul our faith is restored. The repairs and routine maintence were followed by a compressive demonstration and we learned of features unknown to us even after 20 years. Very good.”

Helpful Report

Posted 3 years ago

Hi there, thank you for taking the time to leave your review. We are delighted to hear you have full faith in our service and we will continue to do our utmost during this pandemic to maintain high levels of customer service.

Posted 3 years ago

“Engineer visit today: Jason Heywood Reason for visit: Annual Service Comments: Excellent service - efficient, and thorough. System fully serviced. Very pleased with his work”

Helpful Report

Posted 3 years ago

Hi Tom, many thanks for taking the time to leave your review of the recent service. It is much appreciated! All the best.

Posted 3 years ago

“Top class engineer. Great work.”

Helpful Report

Posted 3 years ago

Hi there, Many thanks for taking the time to highlight the work of our team. All feedback is much appreciated!

Posted 3 years ago

“Despite paying monthly for an alarm system installed by British Gas about 20 years ago, since Protect My Property took over maintenance, the service from the office has been appalling and is now non existent. Engineers are excellent but impossible to get them to remedy alarm faults as no answer to either telephone or email requests in last months. Dreadful service. So, I have no alarm system that works and cannot contact company still taking money.”

Helpful Report

Posted 3 years ago

“Please avoid this company. We had a terrible experience from them and were extremely disappointed. From being asked to provide proof that we had paid for our alarm (I wonder how their record keeping is especially since they are vat registered), to making promises and not fulfilling them and having to chase them for months to get a reply. Honestly, please stay away and find yourself a trust worthy and reliable company. I will not go into details but I feel the need to warn people.”

Helpful Report

Posted 3 years ago

Hello, there are few issues we wish to clear regarding this review. Firstly, this complaint came in once the customer had used the system for a year and a half. We were then notified in August this year that they weren’t happy with the system they had chosen and wanted a different one. Given the amount of time which had passed we were unaware that there was any unhappiness with the current alarm they had selected. Regardless, we offered a generous discount of 25% to install the alarm system they were after. What’s more, this customer had previously requested a new key pad from us which we provided free of charge. With regards to emails, we have kept all of our correspondence which shows we have responded to every query in a quickly and timely manner. However, we did not hear from this customer for two months because they said it had gone into their junk box. We have always ensured timely replies in this matter and feel this review is attempting to de-value the service we provide. Finally, we could not find proof of payment from this account, and simply required confirmation for their end so we could investigate further. We have done all we can to appease these concerns and been more than reasonable with our service to date.

Posted 3 years ago

“Good service, even managed to reduce the cost of the work.”

Helpful Report

Posted 3 years ago

Hi James, Great to hear from you, many thanks for taking the time to leave a positive review. Take care!

Posted 3 years ago

“Atrocious service from the office side of the company, since changing from Dyno Secure missed contractual service appointment is the norm, so called managers who refuse to answer calls when specifically asked for as the advisor wasn't in a position to answer my queries, yet tell the frontline staff what to say and email my complaint in. Well that's what I did a month ago and guess what haven't received so much as an acknowledgement it's a good job the engineers a great as the office side is a shambles led by ineffective managers!”

Helpful Report

Posted 3 years ago

We are sorry to hear you are not happy with your recent service. Could you please provide us with your account reference details so we can look into this for you and give you a call.

Posted 3 years ago

“Very happy with service, polite and friendly staff, resolved my query quickly and efficiently”

Helpful Report

Posted 3 years ago

Thank you very much for taking the time to leave your feedback. We are delighted to hear you are a happy customer.

Posted 3 years ago

Protect My Property is rated 4.0 based on 197 reviews