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Promain UK Limited Reviews

4.8 Rating 2,321 Reviews
96 %
of reviewers recommend Promain UK Limited
Company Reviews Product Reviews
1,174
 Metrics Info
4.8
Based on 2,321 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Promain UK Limited Reviews

About Promain UK Limited:

The UK's Largest Industrial Paints and Coatings Distributor

With over 35 years of experience Promain Paints are the UK's largest supplier of industrial paint coatings from Rust-Oleum, Sika, PPG Sigma, Coo-Var, Bollom, Teknos, Nullifire, Tensid, Remmers, Centrecoat, Bedec, Classidur, Owatrol, Keim, Selemix, FLAG, Zinga, Hempel, Mapei, Protecta-kote, Teamac, Jotun, Sherwin Williams, Solignum, Zinsser, Tor Coatings, Blackfriar, Osmo, Bradite, Indasa, etc.

Promain are able to offer a colour matching service for many paints from our range of over 35,000 colours, please call our sales team for further information 01462 421333.

Visit Website

Phone:

01462421333

Email:

orders@promain.co.uk

Location:

Promain House, Pierson Court, Knowl Piece,
Hitchin
Hertfordshire
SG4 0TY

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Peter B
Verified Buyer
“The member of Promain staff was trying to be helpful when I asked about using Polytrol for a faded GRP front door. The product was useless and expensive and the staff member was clearly quoting what the manufacturers say in their advertising literature. This was misleading and I won't be using either Polytrol or Promain again. Instead I went to Screwfix, bought a water based primer for plastic then painted the door with conventional oil based paint. It was a good result and I should have done this in the beginning, saving time and money.”
Helpful Report
Posted 6 years ago
Brian G
Unverified Reviewer
“Quite disappointed having read previous reviews. Ordered 7 x 5L cans of Royalan & received 1 x 25L drum. Incorrect quantity & size of container supplied. However having contacted Promain they stated that it was supplied direct from Keim Ltd. Now awaiting update from Promain & having to appease / explain to customer why delay in completing job. Not a happy bunny!”
Helpful Report
Posted 6 years ago
Andrew
Verified Reviewer
“Excellent product range, good salesmen, let down by delivery. Awful parcel tracking unacceptable with todays technology - said delivered in Aylesbury - delivered in Oxford - but to the wrong address. Unfortunetly Promain insist that it was signed for at the delivery address even though it was not delivered there and I eventually went and picked it up myself. Not acceptable, not good enough and not happy at being fobbed off.”
Helpful Report
Posted 7 years ago
Hammond
Verified Buyer
“The paint we ordered was next day delivery but was delivered about 5 days later.”
Helpful Report
Posted 7 years ago
Birchall
Verified Buyer
“Still not had delivery of this order yet.”
Helpful Report
Posted 7 years ago
Edwards
Verified Buyer
“it would help if i have recieved my order as yet i have not reieved it when i do i can then comments 5 days still waiting”
Helpful Report
Posted 8 years ago
Baggs
Verified Buyer
“Colour on website nothing like the actual colour. Although can understand it is not really Promain's fault. Ordered a second colour and a tin missing, so missed the window of opportunity to apply the new coating. Still will use again as over the years I have found Promain to be one of the best companies to deal with and everyone has an off day sometimes.”
Helpful Report
Posted 8 years ago
MARGO H
Verified Buyer
“A bit worried as our son has advised of problems with the product.. Thick tar in bottom of rin that won't mix with skimmed milk liquid in tin.. We are on holiday for 9 days hoping for the floor to be sealed for. Our return. Very worried”
Helpful Report
Posted 8 years ago
ANDREW T
Verified Buyer
“Would love to review the product purchased from Promain (Aquasteel) but as it has not been delivered yet (4 working days) when it was supposedly available from stock I can only review as poor. No advice had been given about a delay until the delivery was chased.”
Helpful Report
Posted 9 years ago
JAN A
Verified Buyer
“Very unfortunate blunder organising delivery to the billing address in Hampshire rather than the shipping address in East London. Cost us two days and caused severe inconvenience.”
Helpful Report
Posted 9 years ago
Tara P
Verified Buyer
“Might be able to review when I get the goods!! Not here yet. Was called last week to say manufacturers out of stock, so 2 week delay.”
Helpful Report
Posted 9 years ago
Tony A
Verified Buyer
“after 4 coats the soot was still coming through lessoning each time would have needed 7 coats a the rate it was covering”
Helpful Report
Posted 9 years ago
Larry R
Verified Buyer
“The so-called "balcony" paint from Promain is expensive and not suitable for use on balconies for the below reasons: 1.) It is slippery when any rubber soled shoes are used on it when wet. I had to put an additional coat of the paint with a mixture of kiln dried sand to remove its slippery properties. 2.) After a month of being in use, it has already started bubbling after a few rainy days. Balcony paint is expected to be non-slip and be able to resist rainy conditions. In my experience this paint, although market for balconies, is not fix for purpose.”
Helpful Report
Posted 9 years ago
Stephen
Verified Buyer
“Once I recieved the paint and lay it with my hot gas blower it seemed ok however over a short time it went brital and has now lifted this was the case when laying the rolls as they kept breaking. I feel The sock you sent me was old stock .”
Helpful Report
Posted 9 years ago
ERNEST
Verified Buyer
“THE GARAGE FLOOR PAINT I PURCHASED FROM YOU IS NOT VERY HARD WEARING LIKE I THOUGHT IT SHOULD BE. ALSO NOT GOOD IF YOU SPILL PETROL, PAINT WIPES OFF. GARAGE FLOOR PAINT I THOUGHT WOULD NOT WIPE OFF.”
Helpful Report
Posted 9 years ago
Lotte
Verified Buyer
“I bought some mould/algea killer to clean walls on a house. I called up to get advice, but the product didn't work at all - it had no effect what so ever on the mould and algea. I eventually found a product that worked. The initial contact was polite, and I didn't complain about the product or asked for a refund.”
Helpful Report
Posted 9 years ago
We are always willing to resolve any issues or complaints raised, however, we were not given to opportunity to offer a replacement before the customer purchased elsewhere.
Posted 9 years ago
Katherine
Verified Buyer
“Unfortunately the product did not clean the patio as well as it promised on the label. In spite of endless brushing and washing 3 days after the application the mould is still there. Quite disappointing result bearing in mind its cost!”
Helpful Report
Posted 9 years ago
We are always willing to resolve any issues or complaints raised, however, we were not given to opportunity to offer a replacement or refund. We will contact the customer in order to find out why the product has not performed on this occasion.
Posted 9 years ago
Alexander
Verified Buyer
“The line marking product we bought just did not last and did not adhere well even when using the optional tack coat. Very disappointing as it started peeling off just 1 month later and in the end had to be completely removed and replaced wit another loine marking product.”
Helpful Report
Posted 9 years ago
It looks like the thermoplastic line was not heated sufficiently as we do not experience this problem when the plastic is correctly melted in to the tarmac. The solution would have been to re-heat the thermoplastic to ensure good adhesion, but it appears we were not given the opportunity to assist with a solution. This does not appear to be an issue with Promain's customer service, more likely an issue with the incorrect application of the product.
Posted 9 years ago
:
Verified Buyer
“I purchased 2 by 5vlitre tins of paint. on the web site, only to find out the following day that the 5 litre tins were no longer available. I asked for a refund and received an email on a Wednesday morning to say that my refund was processed that day. I have still not received my refund by Saturday. I phoned , ti be told it would be Tuesday before my refund would be processed.”
Helpful Report
Posted 9 years ago
Promain UK Limited is rated 4.8 based on 2,321 reviews
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