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ProLux Cleaning Reviews

4.1 Rating 23 Reviews
78 %
of reviewers recommend ProLux Cleaning
Company Reviews Metrics Info
4.1
Based on 23 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email
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About ProLux Cleaning:

Prolux Carpet Cleaning is one of the best choices for professional cleaning services ! With almost a whole decade of hard work and experience, we are proud to say we have established an enormous customer base with regular customers from all over London ! Working with fully-insured and completely-trained mobilized cleaners, we do cover each and every area, so wherever you are situated - we are always there for you ! Our first class equipment, consisting of powerful steam cleaners and eco-friendly and completely harmless cleaning products by PROCHEM, is always ready to meet anybody's needs ! With the wide range of services we provide - carpet, upholstery, curtains, mattress cleaning etc. - one can easily get lost. What is more - combine services and you will be supersized by the exclusive offers and discounts we have for you ! You don't believe ? Call now and you will instantly get in touch with our competent mobile operators who will gladly answer all of your questions - from the smallest details of the cleaning procedure to helping you book in our busy schedule ! So what are you waiting for ? Prolux Cleaning is the right choice for you !

Visit Website

Phone:

02033186387

Email:

office@proluxcleaning.co.uk

Location:

5 Shepperton Close
Greater London
WD6 5NT

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Anonymous
Anonymous  // 01/01/2019
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Anonymous
Verified Reviewer
“We called prolux for the first time back in the spring to clean the carpets in two bedrooms. We had some stains accumulated over the previous 5 months when we got a puppy. they did a great job and stains were completely removed. A few months later, very weirdly all stains started reappearing (no source of new stains whatsoever so these were exactly the same stains which they cleaned in the spring). We called them again and explained what happened - they had no explanation how come but we decided to ask them to come again and just do the same as the first time and clean the carpets again. This time though stains became far more visible after their visit and carpets are basically destroyed. We tried to complain and ask them to either come back and try again or offer some other solution. The person who presented himself as the "manager" was extremely unhelpful and basically explained they cant and dont want to do anything. STRONGLY ADVISING AGAINST USING THIS COMPANY - EXTREMELY POOR, ARROGANT AND IMPOLITE CUSTOMER SERVICE!”
Helpful Report
Ashley M Jackson
Unverified Reviewer
“Arrived on time very professional dried over night would use them again”
Helpful Report
Lucy
Unverified Reviewer
“Great service and great results! I had my sofa cleaned and it’s brand new.”
Helpful Report
Sam Richards
Verified Reviewer
“they provided me with a good price and came on a short notice. there results were also excellent. im really impressed and happy with the outcome!”
Helpful Report
Joe Gomez
Verified Reviewer
“Mitko was the cleaner who did my carpets and Im really please with the results. Great service overall for a decent and fair price!”
Helpful Report
Gill
Verified Reviewer
“Excellent service. Replied and answered my questions very quickly. Tisho cleaned my Leather suite and oven very professionally and took great care. I would definitely recommend this service.”
Helpful Report
Suresh
Unverified Reviewer
“Unskilled labour. Just applied soap water and rubbed leather chairs. Even the hair stuck on the chairs weren't removed after cleaning. Cleaned 4 leather chairs in 30 minutes. They demand payment in advance.”
Helpful Report
Esme
Verified Reviewer
“Outstanding Job. Polite courteous professional. Communication was excellent. Price was fair. Fast and efficient. Will definitely be using them again.”
Helpful Report
Huw
Unverified Reviewer
“I’m was very happy with the final result of the carpet & mattress cleaning. There was a big brown stain by the door that I tried to clean with a famous carpet cleaner, the end result gave me a new carpet again! Yanko was very professional and I was shocked with the colour of the water after he finished the job!! Excellent service. Highly recommendable.”
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Samantha James
Unverified Reviewer
“Very happy with the cleaning! They managed to remove all the stains from the carpets coused by my messy kids. Very friendly and profesional customer service. Will recommend .”
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Anonymous
Unverified Reviewer
“The technician placed the wet cushions back onto the sofa, which then became stained by the sofa base. They disclaim all responsibility having trashed the sofa. Do not use. Technician did not speak a word of English making communication impossible”
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Anonymous
Unverified Reviewer
“I tried to book this company to clean my oven . Having only corresponded by email they insisted that I pay the full amount in advance , despite the fact that their website states payment in completion. I enquired what would happen if they didn’t show up or I’d I was unhappy with the job they did. They stated that they don’t have a refund policy! Needless to say I won’t be using them .”
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Akejandra
Unverified Reviewer
“Ivo is very professional, friendly and accurate with the cleaning, outstanding job in recovering the carpet which was in awful condition. Thanks so much.”
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Zainub Patel
Verified Reviewer
“Avoid avoid avoid !! Shambolic company ! Ivo the technician damaged my property as I have cctv footage to back my story up!! Carpets cleaned mediocre ! Looks like it has just been freshened up all food marks still stained on carpet ab useless company ???? Tony the manager will not return my calls ...”
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Mia Candice
Verified Reviewer
“Very pleased with the cleaning by Prolux ! Everything was done on time, the chap was very friendly and talkative, explained me everything. The results are fabulous. Prices are affordable. Would highly recommend !”
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Paul Stuard
Verified Reviewer
“I am completely satisfied with the quality and the high standard of the cleaning services of Prolux Cleaning. The booking was made without any efforts in a matter of 3-4 minutes. On the day of the cleaning, the technician arrived just on time and started with the job. I have to say he worked really hard and did everything to make happy. It was pleasure doing business with Prolux. Recommend them to everyone !”
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Jonathan Lorrens
Unverified Reviewer
“Prolux did an amazing job with my carpets and curtains today! Everything was really impressing since the whole beginning – from arranging the booking to the actual cleaning. They arrived just on time and got to the job immediately. I cannot be happier – everything looks clean and fresh again. Wold highly recommend !”
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Jonathan Lorrens
Verified Reviewer
“Prolux did an amazing job with my carpets and curtains today! Everything was really impressing since the whole beginning – from arranging the booking to the actual cleaning. They arrived just on time and got to the job immediately. I cannot be happier – everything looks clean and fresh again. Wold highly recommend !”
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Chelsea Parker
Verified Reviewer
“Excellent service by real professionalists. I am really happy with the cleaning Prolux did at home today. My sofas look like brand new and smell really fresh. The carpets are cleaned as well to a very high standard. Excellest customer service – everyone was so polite, it was a great pleasure to do business with them. Would recommend to family and friends!”
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Britany
Verified Reviewer
“Wow! A fantastic service from Prolux ! Those people are of a real quality! The chap was really professional, was on time and very eficient. He even helped me move furniture around and cleaned the whole carpet. I am a really satisfied customer and do recommned Prolux to everyone!”
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ProLux Cleaning is rated 4.1 based on 23 reviews
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