Proline Skates Reviews

Name: Proline Skates
Address: K1 SOUTHPOINT . FORESHORE ROAD, A4 SOUTHPOINT . FORESHORE ROAD, Cardiff
Rating: 4.72

4.7 Rating 3,633 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

Metrics

Info

4.7

Based on 3,633 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

02920499688

Email:

info@prolineskates.com

Location:

K1 SOUTHPOINT . FORESHORE ROAD,
A4 SOUTHPOINT . FORESHORE ROAD
Cardiff
CF10 4SP

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Proline Skates 5 star review on 27th January 2024

Jacob Clark

Proline Skates 5 star review on 9th April 2023

Carolina Boaventura Grein Ericson Silva

Proline Skates 5 star review on 21st February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product not received and no details available on the shipment tracker.”

Helpful Report

Posted 2 years ago

“The order hasn’t arrived”

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Posted 3 years ago

“I have still not received my order and all yous could say was it was sent without trying to track my order or help in any way ? I got in touch with your courier company and they were just rude and very unprofessional in all ways possible”

Helpful Report

Posted 3 years ago

Hi there, Looking at your order details, this order was from October 15th, Tracking indicates the shipment was delivered on the 16th October @ 14:48. Looking at all e-mail communication, we e-mailed you regarding this order on October 30th and sent over all relevant tracking information.

Posted 3 years ago

“Faulty left blade ! Contacted proline awaiting response”

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Posted 3 years ago

“I have not received my item ruined my daughter's birthday and I paid for Express shipping thanks alot awful service”

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Posted 3 years ago

“I was sent completely the wrong pair of Heelys, which left my daughter very unhappy at Christmas as a result.”

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Posted 3 years ago

“Not received my order still after 10 days”

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Posted 3 years ago

“I HAVE NOT RECEIVED MY ORDER YET THEREFORE RATED VERY POOR. I WILL BE CONTACTING YOU TO SEE WHEN MY ORDER WILL BE DELIVERED.. NOT VERY HAPPY WITH SERVICE”

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Posted 3 years ago

“Really not happy with purchase I will call Monday in more detail but it’s bad to advertise a product at a price then inflat it then send an adult stick for a child”

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Posted 3 years ago

Hi there, After discussing on the phone with you, we have confirmed you have received the correct item from the images you have supplied us. We have sent you a Youth stick which is the size that was ordered. Thanks

Posted 3 years ago

“You didn’t deliver next day”

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Posted 3 years ago

Hi there, Looking into your order, you placed an order and chose our free/ standard delivery option. The order was placed on the 4th November and you received the item on the 6th. Had you required next day delivery you would have had to have selected this when placing the order. in this instance, you did not.

Posted 3 years ago

“I am not happy about the fake promotion codes saying 50% off as for that I will not be recommending to anyone”

Helpful Report

Posted 3 years ago

Hi there, We do not offer or advertise a 50% off coupon anywhere so do not understand where you are getting this from. If it is from a random voucher code site then that there is your issue. We do not give these sites any special codes and never have.

Posted 3 years ago

“I have not had the item yet”

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Posted 3 years ago

Hi there, Looking at your order, the item was dispatched Monday the 1st and arrived with you on Friday the 4th. We are sorry if there was any delay but due to the Bank Holiday there will usually be one day delay in shipping due to couriers not operating on Bank Holidays. Thanks

Posted 3 years ago

“You sent the wrong skates never mind they are ugly !”

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Posted 3 years ago

Hi there, Very sorry to hear you have received the incorrect skates. From our records we can see we have never been e-mailed regarding this. Can you please get drop us an e-mail regarding this to: info@prolineskates.com We can get this sorted for you. Thanks

Posted 3 years ago

“Terrible customer service. Disregarded my complaint about a faulty item and are very unprofessional about doing so.”

Helpful Report

Posted 3 years ago

Hi Mr Burns, Looking at you order record, you placed an order 21st December and tried to file a warranty claim for a pad set on 13/5/20. I'm afraid the pad set ordered carries a 90 day warranty due to it's use. This has been relayed to you on many occasions and 3 months on you are still leaving vile comments on our social media/review platforms. We are sorry your warranty was unsuccessful but we are afraid it is out of our control and there is no more we can do for you.

Posted 3 years ago

“I haven’t received a receipt e-mail and it is affecting my ability to take out the warranty on the skateboard”

Helpful Report

Posted 3 years ago

Hi there, Looking at your order, I can see an e-mail was sent, we did have a small issue with g-mail accounts so it may have just ended up in there. If claiming a warranty, the paper invoice included in your order will also do the job. Thanks

Posted 3 years ago

“First, one of my items wasn't in stock and so they had to refund my purchase and the second part of my order hasn't arrived yet even though I paid extra for faster postage and it has been over a week since, will not be ordering from here again”

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Posted 3 years ago

“lack of communication and tracking number”

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Posted 3 years ago

“I’m waiting on a reply to an email I sent about purchasing a board without wheels . Why are there no wheels?”

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Posted 3 years ago

Hi there, I can see we have replied back to you late last week. Looking at your order, you ordered a deck. Decks do not come with Wheels/trucks. This would have been outline in both the image and title of the item you had purchased. If you wish to return the item please pop back on to our website and our return information can be found at the bottom of the page. Thanks

Posted 3 years ago

“I ordered a pro tec full cut helmet and in the picture it had fatter pads and when I got it it had skinny pads I tried calling and have left emails and have heard nothing”

Helpful Report

Posted 3 years ago

Hi there, We have had no call or e-mail from yourself. Looking into the product you have ordered, the helmet you received is correct, the padding is going to be thinner for larger sizes. The larger the size the thinner the padding as the shell will just stay the same size. If you wish to return the helmet if it does not fit you please find our returns information at the bottom of our homepage. Thanks

Posted 3 years ago

“Unfortunately I've not received the great customer service people speak of, or any for that matter. I've been awaiting my order since the 6th and it was then delayed to the 8th. It is still delayed and I've heard nothing and zero updates on tracking number available either.”

Helpful Report

Posted 3 years ago

Hi there, We are very sorry for the delays you received with this parcel. We can see the parcel was held by our courier for an unknown reason. After getting them to look into this they have claimed this as lost. We have gone ahead and refunded your order in full for you. Apologies.

Posted 3 years ago

Proline Skates is rated 4.7 based on 3,633 reviews