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Proline Skates Reviews

4.7 Rating 3,633 Reviews

95 %

of reviewers recommend Proline Skates

Company Reviews

4.7

Based on 3,633 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

02920499688

Email:

info@prolineskates.com

Location:

K1 SOUTHPOINT . FORESHORE ROAD,
A4 SOUTHPOINT . FORESHORE ROAD
Cardiff
CF10 4SP

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Proline Skates 5 star review on 27th January 2024

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Proline Skates 5 star review on 19th November 2022

Proline Skates 5 star review on 12th September 2022

Proline Skates 4 star review on 10th April 2022

Proline Skates 5 star review on 22nd February 2022

30

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t received the order yet, despite being assured it would arrive for Christmas Eve, after being asked to cancel order in Amazon and order directly from the shop by Proline customer service staff. Very disappointing for me and for my daughter as she had put it in her wish list for Santa.”

Posted 2 years ago

“Wrong size sent which were a Christmas present. Very disappointed!”

Posted 2 years ago

“Terrible service. I ordered a helmet 13 days ago for my daughters birthday which is tomorrow. Still no helmet.”

Posted 2 years ago

“Got sent ice skates instead of a hoodie”

Posted 2 years ago

“I’m still waiting on a pending return of the skates I’ve filled in form requested and still waiting? I’d like to know where / how to get return done please it’s getting a bit frustrating!”

Posted 2 years ago

“I've not received my item”

Posted 2 years ago

“broken in 4 hours of skating.”

Posted 2 years ago

“Haven't received product so would have to say not good very disappointed”

Posted 2 years ago

Hi there, Tracking indicates this parcel was delivered 24/9/21 by Royal mail. Please drop us an e-mail at: orders@prolineskates.com if this is not the case and we will chase this up with the carrier. Thanks

Posted 2 years ago

“I was expecting the bolt to be included also”

Posted 2 years ago

Hi there, You ordered a wheel with bearings installed. The item does not state it comes with axle anywhere in it's description and does not show an axle anywhere in it's imagery. Leaving a one star review for something that is not stated anywhere in the product is a little harsh.

Posted 2 years ago

“Hi my purchase came damage I am awaiting response . It seems there were no checks done before shipping purchase.”

Posted 2 years ago

“You sent the wrong item”

Posted 2 years ago

“I ordered a set of skate guards for my son, these came with a piece missing. When I contacted proline skates, I was informed that a new set would be dispatched the next day, this was at the beginning of June 2021, and I am still waiting for a replacement set. It is now mid July.”

Posted 2 years ago

“Parcel still not delivered”

Posted 2 years ago

“I ordered skates and one didn’t fit when I called they recommended me to order straight away one more and refund the skate later. I order new one I sent back the other but never received the money back. When I called they say that I must keep the tracking number because they don’t check if or what they receive in their stock. When you send back there are papers to put in the box and out of the box but still they don’t know whether they received or not. Very bad and rude customer service too.”

Posted 2 years ago

“i have ordered 4 skates and refund one of them because it didn't fit they do not refund my money back, i couldn't find the tracking number but so poor that they are not able to even check whether if you received or not. so poooorr.”

Posted 2 years ago

Hi there, As stated on the telephone conversation with yourself. We cannot refund an order from word of mouth 60 days after said item was returned. We have no return paperwork for your order and you were unable to provide us with a tracking number for the return when requested to ensure the item was back with us. You were very rude about this on the phone but we are afraid the return is the customers responsibility until the item is back with us as stated in our returns policy. As we have not got any paperwork from you showing the item back in our returns folder we have no way to prove the item is back with us and as you were unable/unwilling to give us the tracking number for the return we were unable to check this any further. Without these things we are unable to refund the order.

Posted 2 years ago

“I dont have the bolt yet”

Posted 2 years ago

“My skates were due to be delivered on 28/05/21, so i waited home excited all day and unfortunately they didn't come. I'm still waiting for them to deliver on 01/05/21, so I hope they come soon.”

Posted 2 years ago

Hi there, Looking at this for you, it seems you have supplied us with an incorrect postcode for delivery. Without the correct delivery information it is hard for our couriers to deliver your item. Please get in touch with your correct postcode and we can relay this to the courier to get this sorted. Thanks

Posted 2 years ago

“I am extremely disappointed with the purchase and the service when I requested a refund. I bought the Rollerbones Wheels and the images came off after the first skate session. It was dry, and flat and I was completely shocked. I then was outraged when Proline said they cannot refund it as they can see my skate was dirty, and that the image is likely to wear away if it they get wet. But it wasn't wet as my skates are suede. I sent images only a few days after purchase, and they are going to do nothing about it. Even if these wheels were used for weeks, I wouldn't expect this amount of wear to the images. It disgraceful and I highly recommend not purchasing.”

Posted 2 years ago

Hi there, We are sorry you feel this way. We have explained the reasons in all direct e-mails to yourself but we will re-iterate below: As can be seen in the images you have supplied, the underside of your skate and the cores of the wheels have dirty water marks all over them. The graphic is going to rub off and with the aid of dirty water this is going to happen quicker. The graphic will wear under normal use and is not a case for concern as this will not affect the integrity of the wheel in the slightest. We cannot accept used wheels back for return unless there is a manufacturing fault and a graphic rubbing off does not constitute a manufacturing defect. Regards

Posted 2 years ago

“Have received skates yet. I was so looking forward to using at weekend. Paid extra to get them here on time.”

Posted 2 years ago

“Where is my order? Still not delivered!”

Posted 2 years ago

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Proline Skates is rated 4.7 based on 3,633 reviews